The Globe and Mail - Monday Manager

The do's and don'ts of damage control

Harvey Schachter — Mon, 1 Sep 2008 08:05 EDT

In a crisis - such as the one Maple Leaf Foods Inc. CEO Michael McCain faced after the outbreak of listeriosis - chief executive officers have to respond to the public's need for information. On his Great Leadership blog, Dan McCarthy, manager of leadership and management development for a Fortune 500 - Follow link to read full post

Five questions to ask yourself

Harvey Schachter — Mon, 1 Sep 2008 08:04 EDT

Brilliant people and brilliant companies constantly scan the world around them, according to Toronto-based leadership development guru Robin Sharma. Five questions he suggests on his e-zine you should be asking regularly for personal growth are: What has to happen over the next 90 days for me to feel - Follow link to read full post

E-marketing: Let them haggle

Harvey Schachter — Mon, 1 Sep 2008 08:03 EDT

West Coast Golf Online soared 685 per cent in annual revenue after it made one change on its website: It allowed customers to haggle. MarketingSherpa.com reports that whereas competitors selling the same merchandise in stores could negotiate with customers, West Coast was obliged to list its prices formally - Follow link to read full post

Power Points

Harvey Schachter — Mon, 1 Sep 2008 08:01 EDT

I think I can Olympic star Michael Phelps taped a quote from Australian swimmer Ian Thorpe on his locker about Mr. Phelps' quest for eight gold medals: "I don't think he can do it but I would love to see it happen." Consultant Colleen Francis says Mr. Phelps succeeded because he focused on his goal - Follow link to read full post

Organization: Shutting off for a long weekend or holiday

Harvey Schachter — Mon, 25 Aug 2008 08:14 EDT

If you're preparing to shut down for a weekend - such as the coming Labour Day holiday - or a vacation, you need to ensure in advance everything major is cleared up at the office. On the Dumb Little Man blog, consultant Jason Womack advises: Review your outstanding business. In his case, he looks at - Follow link to read full post

Marketing: The A, B, C of advertising

Harvey Schachter — Mon, 25 Aug 2008 08:12 EDT

Advertising wizard Roy H. Wilson says advertising is as simple as A, B, C: A stands for art - music, clothing, jewellery, hairstyles and the like. People are attracted to these artistic manifestations when it stands for something they believe in, reflects their core values, or gives them a glimpse of - Follow link to read full post

How to sabotage your company:

Harvey Schachter — Mon, 25 Aug 2008 08:10 EDT

Three small sins will do Are you an accidental saboteur? Are you reducing the chances of your company succeeding, by some of your unnoticed actions? Consultant Quint Studer says in Executive Excellence that it's common for even the best leaders and most dedicated, hard-working employees to sabotage - Follow link to read full post

Power Points

Harvey Schachter — Mon, 25 Aug 2008 08:07 EDT

A multitasker's world Ignore all those studies on the dangers of multitasking and how e-mail cuts concentration, says editor Gini Trapani. She gets more done by e-mail and surfing the Web than her parents ever did using phone and the libraries, even when she is having a bad day and switches to her e - Follow link to read full post

Eureka! Most breakthrough ideas are 90 per cent hard work

Harvey Schachter — Mon, 18 Aug 2008 07:01 EDT

In seeking innovation, we are torn between two different concepts. The first, Western in origin, contends that ideas flow from inspired individuals who, through a series of purposeful mental processes, come up with new thoughts. The second school of thought, Eastern, assumes ideas already exist and reveal - Follow link to read full post

Try a weekly Hagerty Review

Harvey Schachter — Mon, 18 Aug 2008 06:59 EDT

It pays to spend some time each week reviewing what you have accomplished. It pays even more - consultant Susan Sabo advises on her Productivity Caf? blog - to involve your manager in the review. She recommends creating a blank form to streamline the report, with the following elements: Progress I made - Follow link to read full post