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2011 Toyota Matrix (Bill Petro/Toyota)
2011 Toyota Matrix (Bill Petro/Toyota)

Rob's Garage

A quick and easy solution for a noisy Matrix Add to ...


In November of 2010, I took possession of a new 2010 Toyota Matrix. My wife and I are quite happy with it, however there seems to be some noisy suspension component(s) in the front-end. It sounds like tapping and takes place mainly at low speeds. I have done some basic research but haven’t found anything, any advice?

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Thanks, Andrew from Georgetown ON

Andrew, I have good news and more good news.

Although this is a common problem with the Matrix, the fix is not mysterious or complicated – the other good news is that it should be covered under warranty.

The steering column in your car is made up of three shafts.

  • The upper column (shaft)
  • The No. 1 intermediate shaft and
  • The No. 2 intermediate shaft.

Toyota has determined that there is a problem with the No. 2 Intermediate shaft; it has a tendency to emit a “clunk pop” or a “knocking” sound. As there are two universal joints and a slip joint associated with this shaft, there could be any number of problems so Toyota issued a Service Bulletin (T-SB-0243-09, issued July 31, 2009) that outlines the repair procedure.

This repair should be covered under warranty at your Toyota dealership.

Send your auto maintenance and repair questions to globedrive@globeandmail.com

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