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(Ford)

Rob's Garage

SUV owner wants to escape the noise Add to ...

Rob

I purchased a 2010 Ford Escape this past summer. It is an all wheel drive model with a 6 cylinder.

The vehicle makes an annoying chirping sound in the rear end area when the vehicle moves from the start position up to approx 10 km. The Ford dealer has done lots of work trying to figure where the noise is coming from. Ford of Canada has even given it plenty of advice as well. The dealer made sure everything was tight, checked the tranny, the shocks, yet the chirping sound still exits.

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The dealer is frustrated as well and it is saying that the chirping sound is a characteristic of this vehicle and in fact it has heard the same sound in two other new 2011 Ford Escapes on its lot.

I have driven mostly Hondas and Toyotas for the last 20 years and never had someone say that sounds are characteristics of a car. This is my first new Ford. I am not mad at the dealer but I am starting to get upset as the car is in the garage so often lately, trying to resolve this issue.

What are my options? Can or will Ford refund me the value of the car or replace it?

Would this be considered for a lemon law refund?

Ed

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Ford must have made a deal with the special effects department of the Wild Kingdom. Your description of mechanical noises matches up somewhat with Ford's own spin on this.

What you call a chirp; Ford calls a hoot (and not the fun kind of hoot).

I found a manufacturer's bulletin from my good friends at Alldata. The bad news is that your dealer may be right when he identified this as a normal characteristic of this vehicle. The good news is that if you have your dealer apply this service bulletin to your Escape, you might be one of the lucky ones that can pull your SUV out of the aviary.

Take this bulletin - number TSB 09-25-3 - to your dealer for consideration. It will require it to replace the transaxle drive chain, which likely will be covered under warranty. It appears that a harmonic noise develops inside the transaxle and is transmitted through the rear differential unit.

Ford says that this is a normal characteristic of the vehicle and does not affect the transmission or the 4WD function or durability.

I hope this works out for you Ed so you can escape the chirping and hooting that is haunting your SUV (sorry).

Failing this as a cure, you may have a case for a CAMVAP claim if you don't reach a satisfactory conclusion. It can be reached at http://www.camvap.ca.

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