Four reasons to consider making a complaint
- You rarely hear from your adviser.
- Your adviser’s suggestions don’t seem to match your goals.
- Your adviser makes frequent or unusual trades.
- You feel pressured to invest.
Three steps to making a complaint
- Talk to your adviser and their manager – Most of the time, they can clear complaints up quickly. If that doesn’t work, move onto step 2.
- Write a letter to your adviser or to their manager – You can also write a letter to the firm’s compliance officer. If you don’t hear back soon, call to make sure the person got your letter.
- Contact the Ombudsman for Banking Services and Investments (OBSI) – If you’re not happy with the firm’s response, contact OBSI at 1-888-451-4519.
Content in this section is provided in partnership with Investor Education Fund, a non-profit organization founded and supported by the Ontario Securities Commission that provides unbiased and independent financial tools to help Canadians make better money decisions. To find out more, go to: GetSmarterAboutMoney.ca