In many cases, it’s easiest to talk to your adviser over the phone. But there are some things that you may want to deal with in person.
When can I work with my adviser by phone?
This works well when you want to:
- Ask about things that confuse you, such as something you read on an account statement
- Check how your investments are doing
- Learn more about investments you might want to buy
- Talk about an investment you might want to sell.
When is it a good idea to meet my adviser face-to-face?
Use this approach when you want to:
- Build a relationship. For example, you are meeting an adviser who may work with you for the long term
- Make longer-term and more detailed decisions, such as setting goals
- Get advice or answers to your questions
- Sign documents.
When do I need an appointment with an adviser?
If you’re working with an adviser at a local branch of your bank, credit union, or trust company, you can obtain many services by just dropping in. For some services, you should call ahead and set up a meeting. This includes:
- Applying for a mortgage
- Setting up a mutual fund account
- Applying for a loan or setting up a line of credit
- Opening a Registered Retirement Savings Plan (RRSP)
- Changing a large amount of money into another currency, or changing Canadian money to a less common kind of money (such as Mexican pesos).
You don’t need a meeting to:
- Open a bank account
- Deposit, withdraw, or transfer money
- Pay bills
- Buy GICs and Canada Savings Bonds (CSBs)
- Get a bank debit card, bank draft, certified cheque, or money order
- Exchange common currencies, such as Canadian and US dollars.
Remember: Sometimes you need to meet with your adviser face-to-face.
A good adviser will make time for those important meetings.
Content in this section is provided in partnership with the Investor Education Fund, a non-profit organization promoting financial literacy to Canadians. To find out more go to GetSmarterAboutMoney.ca.