If the CRA contacts you as part of a review, don't panic. Follow these steps to help the CRA complete its review.
- Send your reply, along with any additional information or documents, to the address provided. Respond within the specified time frame. This is usually 30 days from the date of the letter. If the CRA doesn't receive a response within that time, they will adjust your claim based on the information they have. This decision may not be in your favour.
- If you don't have all of the receipts or documents needed to support your claim, make sure you explain this in writing in your response. Or, phone the office listed at the bottom of the letter to explain your situation. Do not just ignore the CRA's request. Tip: Always mention the reference number for your case. That way the CRA can quickly match the additional information you give them to your tax return. You will find the number listed on the upper right corner of the letter from the CRA.
- Make notes of your communications with the CRA. Include dates as well as the name and agent ID number of the person you are dealing with. You may need this information later on.
Remember: Tax issues are often caused by a lack of information. Others are the result of poor communication. If you disagree about a tax matter or penalty, start by contacting the CRA. Content in this section is provided in partnership with the Investor Education Fund, a non-profit organization promoting financial literacy to Canadians. To find out more go to GetSmarterAboutMoney.ca.