Press release from Business Wire
Meeting Manners at Risk as Multitasking Becomes New Norm
<p class=' bwtextaligncenter'> IT and SMB Professionals Value Technology That Enables Face-to-Face Moments </p>
Wednesday, April 21, 2010
Meeting Manners at Risk as Multitasking Becomes New Norm09:00 EDT Wednesday, April 21, 2010 ATLANTA (Business Wire) -- A new survey shows business professionals embrace the ease and freedom provided by virtual meetings, but are frustrated by less-than-mannerly behaviors in the boardroom or on conference calls. The survey, “Meetings Dos and Don'ts,” from PGi, (NYSE: PGI), a leading provider of meeting and collaboration solutions, polled small-business owners and IT decision-makers in March. Overwhelmingly, survey respondents highly value technology that enables “face-to-face” moments without incurring travel costs. “When you add the visual element to a meeting, you better connect with others and become even more productive,” said PGi CEO and Chairman Boland T. Jones. “A meeting isn't just a business transaction; it's an opportunity to establish trust. Technology doesn't replace relationship building. Technology should support it.” In the new PGi study, nearly two in three IT decision-makers surveyed consider monitor sharing to be the greatest meeting innovation of the last five years. Nearly six in 10 IT decision-makers cited video conferencing. In contrast, almost half of small-business owners surveyed consider video conferencing and the conference call to be the greatest meeting innovations to transform their operations. Those surveyed said that while they overlook the distractions of virtual meetings, they prefer in-person meetings over conference calls (58 percent IT, 47 percent SMB). Ironically, even though business professionals want to see others during meetings, they don't necessarily want to be seen themselves. Both IT and SMB survey respondents admitted to the same irritating behaviors they detest in others during meetings, like checking e-mail, searching sports scores or leaving the room. “While people want total attention when they are leading a meeting, everyone also demands the freedom to multitask as needed,” Jones said. “No matter where people are in the world, technology makes it possible to replicate a face-to-face meeting over the Web, while liberating attendees from the strict decorum expected when people sit in the same room. As meeting experts, we know firsthand that people thrive when together, virtually or physically.” Among the top meeting frustrations reported by business professionals surveyed: Engaging in side conversations: 72 percent (IT), 69 percent (SMB) Checking personal e-mail: 58 percent (IT), 64 percent (SMB) Zoning out: 49 percent (IT), 54 percent (SMB) Checking sports scores: 43 percent (IT), 51 percent (SMB) Leaving the room: 38 percent (IT), 41 percent (SMB) PGi's U.S. survey, conducted in March, identified that more than half of the respondents secretly multitask during meetings. Only a few admitted to getting “caught” multi-tasking (34 percent of IT decision-makers, 21 percent of SMB owners), suggesting an attitude of “do as I say, not as I do”. While U.S. professionals are prone to meeting multitasking, Australians seem less fervent about doing other things and are more focused on getting to the meeting via technology no matter their location. In a January survey commissioned by PGi's Sydney office, 60 percent of Australian respondents said they have participated in Web conferences or conference calls at places other than the office, including home, a bar, a bathroom or on a flight. The margin of error for both the sample of small-business owners and IT decision-makers (500 people) is plus or minus 4.2 percent at the 95 percent level of confidence. Interviews were conducted in March 2010. The study is available at http://www.slideshare.net/PGiMeet/p-gi-meeting-dos-and-donts. About PGi The world collaborates with PGi. Our advanced meeting, conferencing and collaboration solutions energize people and organizations to connect more meaningfully and work together more productively. Our customers include more than 50,000 companies and nearly 90% of the Fortune 500. Every month, 12 million people around the world use PGi's advanced solutions and next-generation platform to meet, work and collaborate. PGi is headquartered in Atlanta with operations in 24 countries worldwide. You can learn more at www.pgi.com. Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Premiere Global Services, Inc.'s forward-looking statements, including, but not limited to, the following factors: competitive pressures, including pricing pressures; technological changes; the development of alternatives to our services; general domestic and international economic, business or political conditions; weakening global economic and credit conditions, including customer consolidations, restructuring, bankruptcies or payment defaults; market acceptance of our new services and enhancements; our ability to complete acquisitions and successfully integrate acquired operations; concerns regarding the security of sending information over the Internet and public networks; our ability to upgrade our equipment or increase our network capacity; service interruptions; continued weakness in our legacy broadcast fax business; our dependence on telecommunications supply agreements; increased financial leverage; our dependence on our subsidiaries for cash flow; future write-downs of goodwill or other intangible assets; assessments of income, sales and other taxes for which we have not accrued; our ability to attract and retain key personnel; our ability to protect our proprietary technology and intellectual property rights; possible adverse results of pending or future litigation or infringement claims; federal, state or international legislative or regulatory changes, including further government regulations applicable to traditional telecommunications service providers; risks associated with international operations and fluctuations in currency exchange rates; changes in and the successful execution of restructuring and cost reduction initiatives and the market reaction thereto and other factors described from time to time in our press releases, reports and other filings with the SEC, including but not limited to the “Risk Factors” section of our Annual Report on Form 10-K for the year ended December 31, 2009. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement.