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Press release from Business Wire

Acme Packet and Glowpoint Address Barriers to Business-to-Business Telepresence and Video Conferencing

<p class=' bwalignc'> <i><b>Glowpoint's Open Video™ platform to deliver global open and secure access with Acme Packet's Net-Net Session Director SBC</b></i> </p>

Tuesday, October 26, 2010

Acme Packet and Glowpoint Address Barriers to Business-to-Business Telepresence and Video Conferencing08:30 EDT Tuesday, October 26, 2010 HILLSIDE, N.J. & BEDFORD, Mass. (Business Wire) -- Glowpoint, Inc. (OTCBB: GLOW), a provider of cloud-based managed services for telepresence, video conferencing and collaboration, and Acme Packet® (NASDAQ: APKT), the leader in session border control solutions, today announced an on-demand video conferencing solution that leverages Acme Packet's Net-Net Session Director (SD) session border controller (SBC), which will be deployed in Glowpoint's Open Video platform for business-to-business (B2B) video communications. Glowpoint's Open Video, the next generation of Telepresence interExchange Network (TEN) and hosted cloud-based infrastructure, will be commercially available in early 2011 and will offer telepresence, video and unified communications users a seamless way to meet and communicate across a broad range of systems, on differing carrier networks, without compromising security policies. Combined with its managed service offerings, Glowpoint's Open Video platform will offer options for seamless point-to-point video dialing, ad-hoc (reservation-less) multi-point conferences for mixed SIP and H.323 environments and fully managed conferences and video devices. Acme Packet's Net-Net SD will be a core component in Glowpoint Open Video's cloud-based infrastructure, initially offering two distinct benefits: Flexibility – With the Net-Net SD, Glowpoint can offer on-demand video conferencing based on SIP-SIP, SIP arbitrage, H.323-H.323 or SIP-H.323 interworked signaling. The Net-Net SD also resolves any signaling inconsistencies between endpoints, enhancing Glowpoint's ability to accommodate disparate video conferencing endpoints with a centralized provisioning model that reduces costs by eliminating the need for Glowpoint to customize individual customer endpoints. Security – Acme Packet's Net-SAFE creates clearly defined security borders, offering a comprehensive mix of security functions including: Layer 2-7 Denial of Service (DoS) attack detection and prevention; topology hiding; VPN separation and interworking; and dynamic access control lists (ACLs). The Net-Net SD also prevents fraudulent use or theft of Glowpoint's services. “Interactive video is the primary driver for IP communications and is poised for dramatic growth,” said Zeus Kerravala, Senior Vice President and Distinguished Research Fellow, Yankee Group. “Glowpoint's use of Acme Packet SBCs to enable their on-demand video conferencing offering is a leading example of the next generation all-IP service we'll see delivered as the industry finally moves beyond voice-only communications.” As part of the pre-launch of Open Video, Glowpoint and Acme Packet are offering one of the world's first, true multi-protocol services, called Virtual Video Room (VVR), which offers a dial-in “meet me” room for ad-hoc multi-point meetings. VVR delivers B2B meetings to SIP, H.323 and ISDN-based video--as well as audio-only--participants without having to re-configure customer owned MCUs and without having to establish carrier interconnects for private MPLS networks. “IP interactive video is a fast-growing solution focus for Acme Packet,” said Seamus Hourihan, Acme Packet's vice president of marketing and product management. “Our Net-Net SBCs enable a secure, interoperable and reliable connection between the video conferencing solutions used by enterprises, creating the opportunity for Glowpoint to extend Open Video to a much broader market.” “Intercompany communications is a key enabler to maximizing the utilization of video within the enterprise to increase penetration of video rooms and devices,” said Anil Balani, Glowpoint's senior vice president of product development. “Glowpoint's public and private cloud supports open communications with interoperability from telepresence to the desktop by being protocol-, vendor- and network-agnostic.” Supporting Resources Glowpoint Managed Services Acme Packet Net-Net Session Border Controller About Glowpoint Glowpoint, Inc. (OTCBB: GLOW) enables video users to effortlessly and securely call one another regardless of their video technology or network. With unlimited, "open" access to Glowpoint's cloud-based, hosted-video infrastructure and services, video calling within – and between – companies is dramatically simplified. From full-featured telepresence and video conferencing suites to desktop video, Glowpoint supports customers around the world with 24/7 managed services that allow business professionals to enjoy “in-the-same-room” intimacy and cost savings. To see a video-in-the-cloud demonstration, and to learn more about how cost-effective and easy telepresence and video conferencing can be for your business, email us at contactme@glowpoint.com or visit http://www.glowpoint.com. About Acme Packet Acme Packet, Inc. (NASDAQ: APKT), the leader in session border control solutions, enables the delivery of trusted, first-class interactive communications—voice, video and multimedia sessions—and data services across IP network borders. Our Net-Net family of session border controllers, multiservice security gateways and session routing proxies supports multiple applications in service provider, enterprise and contact center networks—from VoIP trunking to hosted enterprise and residential services to fixed-mobile convergence. They satisfy critical security, service assurance and regulatory requirements in wireline, cable and wireless networks; and support multiple protocols—SIP, H.323, MGCP/NCS, H.248 and RTSP—and multiple border points—service provider access and interconnect, and enterprise access and trunking. Over 10,000 Acme Packet systems have been deployed by more than 1,105 customers in 105 countries. They include 91 of the top 100 service providers in the world and 11 of the Fortune 25. For more information, contact us at +1 781.328.4400, or visit www.acmepacket.com. Acme Packet, Inc. Safe Harbor Statement Statements contained herein that are not historical fact may be forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. Such forward-looking statements may relate, among other things, to our position in the session border control market, our partnership with Glowpoint, our expected financial and operating results, our ability to establish and maintain intellectual property rights, our ability to build and grow Acme Packet, the benefits and advantages of our products, including any enhancements or new features, services and programs, including Open Video, and our ability to achieve our goals, plans and objectives. Such forward-looking statements do not constitute guarantees of future performance and are subject to a variety of risks and uncertainties that could cause our actual results to differ materially from those anticipated. These include, but are not limited to: difficulties in growing our customer base, difficulties leveraging market opportunities, difficulties providing solutions that meet the needs of customers, poor product sales, long sales cycles, difficulty developing new products, difficulty in relationships with vendors and partners, higher risk in international operations, difficulty managing rapid growth, and increased competition. Additional factors that could cause actual results to differ materially from those projected or suggested in any forward-looking statements are contained in our recent filings with the Securities and Exchange Commission, including those factors discussed under the caption “Risk Factors” in such filings. MEDIA CONTACT FOR GLOWPOINT:Jonathan Brust, +1 312-235-3888jbrust@glowpoint.comwww.glowpoint.comorMEDIA CONTACT FOR ACME PACKET:Ramya Kumaraswamy, +1 781-672-3147rkumaraswamy@chenpr.comwww.acmepacket.com