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Press release from Business Wire

Cincinnati Bell Will Optimize Mobile Consumer Credits with Convergys Intelligent Credits Solution

Tuesday, December 07, 2010

Cincinnati Bell Will Optimize Mobile Consumer Credits with Convergys Intelligent Credits Solution10:01 EST Tuesday, December 07, 2010 CINCINNATI (Business Wire) -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Cincinnati Bell Inc. (NYSE: CBB), one of the United States' most respected and best performing local exchange and wireless providers, has implemented Convergys Intelligent Credits Solution, which will help Cincinnati Bell deliver the right customer credits at the right time to its valued customers. While many companies have sophisticated credit policies and a commitment to fair treatment of their clientele, most lack the automation needed to quickly and efficiently serve their customers. Seeking to drive a consistent, policy-based credits program across all channels in the company, Cincinnati Bell turned to Convergys' Intelligent Credits Solution, based on the Convergys Dynamic Decisioning Solution platform. Leveraging Convergys Intelligent Credits will assist Cincinnati Bell in streamlining the process of issuing customer credits and help drive significant cost savings while increasing the satisfaction of its customers. “The Convergys solution will enable us to further enhance our customer service experience through consistent policy application while helping us achieve cost savings for our business,” said Tara Khoury, CMO, Cincinnati Bell. “Getting the appropriate credit to the right person at the right time further personalizes Cincinnati Bell's service for its customers,” said Jim Goetz, Convergys CIO and General Manager, Global Technology Solutions. “Connecting with customers is important for all businesses, and Convergys' Intelligent Credits Solution brings that to Cincinnati Bell.” Convergys has been helping companies optimize the value of their customer relationships for over 30 years. Its industry-leading technologies and services take advantage of this experience to provide solutions that balance customer satisfaction with cost effectiveness. About Cincinnati Bell Inc. With headquarters in Cincinnati, Ohio, Cincinnati Bell provides integrated communications solutions—including local, long distance, data, Internet, entertainment, and wireless services—that keep residential and business customers in Greater Cincinnati and Dayton connected with each other and with the world. In addition, businesses nationwide ranging in size from start-up companies to large enterprises turn to Cincinnati Bell for efficient, scalable office communications systems as well as complex information technology solutions including data center colocation and managed services. For more information, visit About Convergys Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. Convergys has approximately 65,000 employees in 66 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) Supporting Resources: Portfolio: Convergys Intelligent Credits Solution and Convergys Dynamic Decisioning Solution Fact Sheet: Convergys Interaction Portal Brochure: Convergys Dynamic Decisioning Solution Follow us on Twitter, Facebook, and YouTube Receive our news releases by EMAIL or News: Convergys "Best Call Center Service and CRM Solution Provider" in China Convergys to Help Namibia's MTC Enhance Customer Experience Convergys Channel Partner IP Integration Wins NHS Professionals Contract Contacts:ConvergysBusiness & Financial Media - John Pratt+1 513 723 3333 or Trade & Social Media - Jeff Hazel+1 513 723 7153 or Cincinnati BellKurt Freyberger+1 513 397 1055 or ConvergysBusiness & Financial Media - John Pratt+1 513 723 3333 or john.pratt@convergys.comTrade & Social Media - Jeff Hazel+1 513 723 7153 or jeff.hazel@convergys.comCincinnati BellKurt Freyberger+1 513 397 1055 or