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Press release from Marketwire

Enghouse Systems and CCMENA Sign an Exclusive Master Distribution Agreement

Strengthening unified communications application delivery throughout Middle East and North Africa

Wednesday, April 27, 2011

Enghouse Systems and CCMENA Sign an Exclusive Master Distribution Agreement02:00 EDT Wednesday, April 27, 2011DUBAI, UNITED ARAB EMIRATES--(Marketwire - April 27, 2011) - Global enterprise software solution vendor, Enghouse Systems (TSX:ESL) and Converged Communications FZ LLC (CCMENA) have signed a Master Distribution Agreement for the Middle East and North Africa region. Enghouse is the parent company for Mettoni, Arc Solutions, Datapulse and Syntellect, and under this agreement CCMENA will be the exclusive distributor providing customers and partners across the region with a range of contact centre, operator console, quality management and call recording solutions. In addition CCMENA will complement these solutions with their portfolio of value added professional services for consultancy, deployment and integration of communication solutions. CCMENA, one of the leading suppliers of hardware and software building blocks and services in the Middle East and North Africa region, has more than 10 years' experience in delivering telecommunication solutions and providing valuable support to its partners and customers, and already has vast experience in the distribution of Syntellect solutions. As the exclusive master distributor for Enghouse in the Middle East and North Africa, CCMENA will be solely responsible for the distribution and support of technology and services offered under the Arc Solutions, Datapulse and Syntellect brands and driving even greater local adoption of advanced collaboration and unified communications applications in region.The move is a result of strategic growth plans for both businesses, with the existing Mettoni team being transferred into the CCMENA organisation, and so building an even stronger skills base with wider geographical coverage, and resulting in a more comprehensive solutions portfolio for partners and customers. The agreement will commence from 1st May 2011, with the Mettoni team being transferred to the CCMENA Regional Head Office in Dubai Internet City, Dubai, UAE.This agreement will provide existing partners and customers across the Middle East and North Africa region with increased sales, pre sales and support services with regional offices in Dubai, Saudi Arabia and Kuwait. CCMENA have plans to open further offices in Qatar in the forthcoming months."Having already been actively marketing Enghouse products in the region, this exclusive master distribution agreement in the Middle East and North Africa, widens our offering for our customers and is an important milestone in the regions communications commitment and development," said Ashraf Elyan, Managing Director of CCMENA."The Middle East and North Africa is an important region for Enghouse. The Master Distribution Agreement with CCMENA enables us to strengthen our local offering for our customers and partners in region. It was important for Enghouse to select the right distributor for our brands – Arc Solutions, Datapulse and Syntellect – and in CCMENA we found a company with a strong presence in region who will continue to build on our success and strengthen our brands even further with local customers," explained Iain McKenzie, EMEA MD of Enghouse Interaction Management Division.About Enghouse Systems Limited Enghouse Systems Limited is a leading global provider of enterprise software solutions serving a variety of vertical markets. Its strategy is to build a large diverse enterprise software company through strategic acquisitions and managed growth. Enghouse shares are listed on the Toronto Stock Exchange (TSX:ESL).Further information about Enghouse may be obtained from its web site at www.enghouse.com.About Converged Communications FZ-LLC (CCMENA)Converged Communications (CCMENA) is one of the leading providers of Computer Telephony (CT) products, solutions and services across the Middle East and North Africa. Our partnership with leading CT technology manufacturers (Dialogic, Syntellect, Vertical, RadiSys, etc.) and Professional Project Management skills enable CCMENA to address some of the large & complex CTI projects across the Region.CCMENA provides various CT solutions including Contact Centre, Call Centre, IVR, Various Dialler solutions, Speech Solutions, Enterprise Fax Server, Unified Communications, Enterprise Call Recording, Digital Voice Dictation solutions, Enterprise SMS solutions, etc.CCMENA has offices located in the UAE, Kuwait and KSA. CCMENA is part of a global channel of Sales and Alliance partners serving customers in a number of significant vertical markets - including telecommunications, media, banking, healthcare, legal, law enforcement, transcription, government and insurance sectors.Visit www.ccmena.com or call +971 4391 0721 for more information.FOR FURTHER INFORMATION PLEASE CONTACT: Jodie HoareEnghouse Global+44 118 972 8564jhoare@enghouseglobal.comwww.enghouse.comORAnna LytvynenkoCCMENA+971 4 391 0721anna.lytvynenko@ccmena.comwww.ccmena.com