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Press release from Business Wire

Iron Mountain Ranks Among the Nation's Most Innovative Users of Technology

<p class='bwalignc'> <i>Company finishes 47th on 2011 InformationWeek 500 for transportation program that produced improved customer experience and significant cost savings</i> </p>

Wednesday, September 14, 2011

Iron Mountain Ranks Among the Nation's Most Innovative Users of Technology11:50 EDT Wednesday, September 14, 2011 MONARCH BEACH, Calif. (Business Wire) -- Iron Mountain Incorporated (NYSE: IRM), the information management company, has ranked 47th on the 2011 InformationWeek 500 – a list of the top technology innovators in the U.S. – for a project to improve the performance of its North American truck fleet. The annual list was revealed last night at a gala awards ceremony at the InformationWeek 500 Conference taking place at the St. Regis Monarch Beach Resort, Dana Point, Calif. “We're honored to be ranked in the InformationWeek 500 for the ninth consecutive year and thrilled to be recognized in the top 100,” said Tasos Tsolakis, executive vice president and chief information and global services officer at Iron Mountain. “Our transportation performance optimization project was a major initiative for the entire organization, combining the strengths of our IT and operations teams. This ranking underscores our commitment to using technology to better run our business and improve our customer experience.” In 2010, Iron Mountain's IT, transportation and operations teams set out to improve the way the company delivers its information management services to customers in North America, specifically through its transportation operations. With more than 2,700 vehicles making hundreds of thousands of daily deliveries and pickups, this cross-functional team had to account for driver routes influenced by traffic, weather, time of day, delivery size – even how an Iron Mountain courier exits a vehicle or picks up a box of customer materials. Additionally, the team had to find a way to integrate six databases used to track service level metrics and courier performance data. The anticipated outcome would be real-time reporting that would enable transportation supervisors to plan more efficient courier routes, and, as a result, deliver better service levels to customers and cost savings for Iron Mountain. While the IT team solved the data integration issue, the field observation team accompanied couriers on routes to gain a better understanding of vehicle and driver-specific variables to help engineer optimal courier practices. As a result, now planners can now account for customer location, delivery volumes and other variables that influence courier performance and service delivery. In just two quarters after its launch, the initiative realized significant cost savings and improved delivery times for customers by eight percent, while allowing transportation supervisors to gain better understanding of where performance improvement and route optimization opportunities could be found. “For 23 years, the InformationWeek 500 has chronicled and honored the most innovative users of business technology,” said InformationWeek Editor In Chief Rob Preston. “In this day and age, however, being innovative isn't enough. Companies and their IT organizations need to innovate faster than ever before to stay a step or two ahead of their customers, partners, and competitors. This year's ranking placed special emphasis on those high-octane business technology innovators.” InformationWeek identifies and honors the nation's most innovative users of information technology with its annual 500 listing, and also tracks the technology, strategies, investments and administrative practices of America's best-known companies. Top winners have included: The Vanguard Group, CME Group, Conway, National Semiconductor, Kimberly-Clark, Hilton Hotels and Unum. The InformationWeek 500 rankings are unique among corporate rankings as it spotlights the power of innovation in information technology, rather than simply identifying the biggest IT spenders. Additional details on the InformationWeek 500 can be found online at About Iron Mountain Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs, risks and inefficiencies of managing their physical and digital data. The company's solutions enable customers to protect and better use their information—regardless of its format, location or lifecycle stage—so they can optimize their business and ensure proper recovery, compliance and discovery. Founded in 1951, Iron Mountain manages billions of information assets, including business records, electronic files, medical data, emails and more for organizations around the world. Visit or follow the company on Twitter @IronMountain for more information. About InformationWeek Business Technology Network ( The InformationWeek Business Technology Network provides IT executives with unique analysis and tools that parallel their work flow—from defining and framing objectives through to the evaluation and recommendation of solutions. Anchored by InformationWeek, the multimedia powerhouse that looks across the enterprise, the network scales across the most critical technology categories with online properties like (security), (networking and communications) and (cloud computing). The network also provides focused content for key IT targets, such as CIOs, developers, and SMBs via InformationWeek Global CIO, Dr. Dobb's and InformationWeek SMB, as well as vital vertical industries with InformationWeek Financial Services, Government, and Healthcare resources. Content is at the nucleus of our information distribution strategy—IT professionals turn to our experts and communities to stay informed, get advice and research technologies to make strategic business decisions. Press Contact for InformationWeek:Winnie Ng Schuchman, 631-406-6507Vice President, Marketingwng@techweb.comorPress Contact for Iron Mountain:Christian T. Potts, 617-535-8721Public Relations