The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from PR Newswire

Siemens Joins Arizona State University's Center for Services Leadership

Wednesday, October 19, 2011

Siemens Joins Arizona State University's Center for Services Leadership09:08 EDT Wednesday, October 19, 2011Customer Services Division President Jagannath Rao is Appointed to the BoardATLANTA, Oct. 19, 2011 /PRNewswire/ -- Siemens Industry, Inc. (NYSE: SI) today announced Jagannath Rao, president of its newly-formed Customer Services division, has been appointed to the advisory board of Arizona State University's prestigious Center for Services Leadership (CSL). (Photo: http://photos.prnewswire.com/prnh/20111019/NY89062 )(Logo: http://photos.prnewswire.com/prnh/20070904/SIEMENSLOGO )The globally-recognized CSL strives to improve the business and academic understanding of the distinctive and growing role of services in organizations and with customers. In order to be a CSL member, organizations must possess an exceptional reputation as either a services firm or a product/manufacturing firm that competes through service/services. The organization must also be on a journey of change or improvement, making a strategic commitment to compete through service/services. The invitation-only CSL partnership provides an opportunity for member companies to research the latest in services leadership, as well as participate in extensive information sharing across a wide spectrum of industries. "I am honored to join the CSL Advisory Board and its esteemed service-minded companies," said Rao, president of the Customer Services division, Siemens Industry. "Siemens has long been known for its innovation in products and technologies, and today we are strengthening and expanding our service offerings to our customers. We are turning existing product, industry and market knowledge into key expertise that delivers clear value for the customer. Our new Customer Services division will be our vehicle to deliver a comprehensive range of service offerings." Siemens joins a long list of service-oriented companies who are already members of the CSL, including IBM, Harley-Davidson, Marriott and Boeing. The CSL was established in 1985 to pioneer the study of services when business schools were focusing primarily on products and manufacturing enterprises. By filling this void, the CSL has established itself as a globally-recognized authority and resource in the field. Highly successful companies and top academics turn to the CSL to understand how to compete strategically through both profitable services and through the use of customer service as a source of distinction. For more information about the CSL, please visit http://wpcarey.asu.edu/csl. About Siemens: Siemens Industry Sector is the world's leading supplier of innovative and environmentally friendly products, solutions and services for industrial customers. With end-to-end automation technology and industrial software, solid vertical-market expertise, and technology-based services, the sector enhances its customers' productivity, efficiency and flexibility. With a global workforce of more than 100,000 employees, the Industry Sector comprises the Industry Automation, Drive Technologies and Customer Services Divisions as well as the Metals Technologies Business Unit. For more information, visit http://www.usa.siemens.com/industry. The Siemens Customer Services Division combines the worldwide service activities of the Siemens Industry Sector in the Product Lifecycle Services and Value Services Business Units. The division provides product-related services as well as services to improve the availability, reliability and productivity of industrial processes. A wide-ranging portfolio of environmental solutions helps industrial companies to use energy, water and equipment efficiently, reduce emissions and comply with environmental guidelines. For more information, visit http://www.usa.siemens.com/services.SOURCE Siemens Industry, Inc.For further information: Tiffany McKinney, +1-770-751-2140, tiffany.mckinney@siemens.com