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Press release from Business Wire

Still on Top: Keynote® Ranks Progressive Number One Auto Insurance Website

<p class='bwalignc'> <i><b>Car insurance group receives highest marks on latest Insurance Carrier Scorecard</b></i> </p>

Tuesday, December 27, 2011

Still on Top: Keynote® Ranks Progressive Number One Auto Insurance Website13:40 EST Tuesday, December 27, 2011 MAYFIELD VILLAGE, Ohio (Business Wire) -- In its most recent Insurance Carrier Scorecard, Keynote® Competitive Research, the industry analysis group of Keynote® Systems, Inc. (NASDAQ:KEYN), once again has named progressive.com, the website for Progressive® Insurance, the top website in the car insurance industry. The scorecard, which is part of Keynote's Online Excellence Competitive Research Study, rates companies on nine categories. Progressive has received top honors on 18 of the last 19 scorecards, dating back to 2000. Progressive rose three points over its previous overall score and finished first in seven of the nine categories. “We always look forward to the Keynote scorecards because it's valuable feedback from industry experts on the usability of our website,” said Toby Alfred, general manager of customer acquisition at Progressive. “We won't rest on our status as number one. We'll use this information to continue improving progressive.com and making it even easier for customers to use.” In the scorecard summary, Keynote applauds Progressive for its innovation in the insurance space, which doesn't come at the expense of quality or security. The integration of mobile is also lauded, where Progressive continues to introduce new functions and features. Keynote produces the Scorecard by rating insurance websites based on how easy it is for shoppers to do things like get a quote and buy car insurance. To create the Scorecard, Keynote analysts reviewed websites and interviewed company representatives from 11 well-known insurance companies. Keynote is a leading authority on mobile and Internet sites. About Progressive The Progressive Group of Insurance Companies makes it easy to understand, buy, and use auto insurance. Progressive offers choices so consumers can reach us whenever, wherever, and however it's most convenient for them—online at progressive.com, by phone at 1-800-PROGRESSIVE, or in-person with a local agent. Progressive offers insurance for personal and commercial autos and trucks, motorcycles, boats, recreational vehicles, and homes. It's the fourth largest auto insurer in the country, the largest seller of motorcycle insurance, and a leader in commercial auto insurance. Progressive also offers car insurance online in Australia at http://www.progressiveonline.com.au. Founded in 1937, Progressive continues its long history of offering shopping tools and services that save customers time and money, like Name Your Price®, the Snapshot Discount®, and a concierge level of claims service. The Common Shares of The Progressive Corporation, the Mayfield Village, Ohio-based holding company, trade publicly at (NYSE:PGR). Progressive PRSteve Kaczynski, 440-395-1008skaczyn1@progressive.com