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Press release from Business Wire

2012 Avid Awards Honoring Home Builders with the Best Customer Service in the U.S.

Monday, March 19, 2012

2012 Avid Awards Honoring Home Builders with the Best Customer Service in the U.S.12:03 EDT Monday, March 19, 2012 MADISON, Wis. (Business Wire) -- Avid Ratings announces the winners of the 2012 Avid Awards for Best Customer Experiences in the U.S. The winner nationally is Mattamy Homes Jacksonville. By Region the winners are (listed in alphabetical order) Ideal Homes, Mattamy Homes – Carolinas, Meritage Homes – Active Adult (NYSE:MTH), Meritage Homes – Las Vegas (NYSE:MTH), Meritage Homes – Orlando (NYSE:MTH), Meritage Homes – Tucson (NYSE:MTH), Sitterle Homes – San Antonio, The Green Company, Tilson Homes, Veridian Homes. Details for each winner are listed below. Now in their ninth year, the Avid Awards are the leading industry-sponsored award program honoring the best builders in North America for delighting homeowners. The winners of the 2012 Avid Awards will be published on AvidBuilder.com. The awards include the Avid Diamond Award, which recognizes the No. 1 builder in the U.S.; the Avid Gold Award, which recognizes the No. 1 builder in a U.S. region; and the Avid Benchmark Award, which honors up to two builders in a region that rank among the top 25% nationwide for customer experience. AVID DIAMOND AWARD BEST CUSTOMER EXPERIENCE IN U.S.Mattamy Homes Jacksonville 7800 Belfort Parkway, Suite 200, Jacksonville, FL 32256 Mattamy Homes Jacksonville was awarded the 2012 Avid Diamond Award Best Customer Experience in the U.S. The Jacksonville, Florida builder topped the U.S. field nationwide with the highest Avid Index Score of 282 points (out of a total 300 points) as rated by their customers. Over 97% of their home buyers said they would recommend Mattamy Homes Jacksonville to family and friends. MIDWEST REGION:AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN MIDWEST U.S.Veridian Homes 6801 South Towne Drive, Madison, WI 57313 Veridian Homes was awarded the 2012 Avid Gold Award Best Customer Experience in the Midwest Region. Veridian topped all Midwest builders with the highest Avid Index Score of 276 points (out of 300 total points) as rated by their customers. Over 96% of their home buyers said they would recommend the Madison, Wisconsin builder to family and friends. NORTHEAST REGION:AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN NORTHEAST U.S.The Green Company 14 Margeson Row, Plymouth, MA 02360 The Green Company was awarded the 2012 Avid Gold Award Best Customer Experience in the Northeast Region. The Green Company topped all Northeast region builders with the highest Avid Index Score of 270 points (out of 300 total points) as rated by their customers. Over 97% of their home buyers said they would recommend the Plymouth, Massachusetts builder to family and friends. SOUTH CENTRAL REGION:AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN SOUTH CENTRAL U.S.Tilson Homes 2508 Ashley Worth Blvd, Austin, TX 78738 Tilson Homes was awarded the 2012 Avid Gold Award Best Customer Experience in the South Central Region. Tilson topped all South Central region builders with the highest Avid Index Score of 278 points (out of 300 total points) as rated by their customers. Over 96% of their home buyers said they would recommend the Austin, Texas builder to family and friends. AVID BENCHMARK AWARD TOP 25% CUSTOMER EXPERIENCE OF HOMEBUYERS NATIONWIDEIdeal Homes 1320 N Porter, Norman, OK 73071 Ideal Homes was awarded the 2012 Avid Benchmark Award Top 25% Customer Experience for Homebuyers Nationwide. The Norman, OK builder received an Avid Index Score of 273 points (out of 300 total points) as rated by their customers, ranking them among the top 25% of all builders in the U.S. 94% of their home buyers said they would recommend Ideal Homes to family and friends. Sitterle Homes – San Antonio 2015 Evans Road, Suite 100, San Antonio, TX 78258 Sitterle Homes – San Antonio was awarded the 2012 Avid Benchmark Award Top 25% Customer Experience for Homebuyers Nationwide. The San Antonio based builder received an Avid Index Score of 270 points (out of 300 total points) as rated by their customers, ranking them among the top 25% of all builders in the U.S. Over 95% of their home buyers said they would recommend Sitterle Homes – San Antonio to family and friends. SOUTHEAST REGION:AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN SOUTHEAST U.S.Mattamy Homes – Jacksonville 7800 Belfort Parkway, Suite 200, Jacksonville, FL 32256 Mattamy Homes – Jacksonville was awarded the 2012 Avid Gold Award Best Customer Experience in the Southeast U.S. The Jacksonville, Florida builder topped the Southeast Region and the U.S. field nationwide with the highest Avid Index Score of 282 points (out of a total 300 points) as rated by their customers. Over 97% of their home buyers said they would recommend Mattamy Homes Jacksonville to family and friends. AVID BENCHMARK AWARD TOP 25% CUSTOMER EXPERIENCE OF HOMEBUYERS NATIONWIDEMattamy Homes – Carolinas 2401 Whitehall Park Dr. Suite 700, Charlotte, NC 28273 Mattamy Homes – Carolinas was awarded the 2012 Avid Benchmark Award Top 25% Customer Experience for Homebuyers Nationwide. The Charlotte, NC based division received an Avid Index Score of 276 points (out of 300 total points) as rated by their customers, ranking them among the top 25% of all builders in the U.S. Over 96% of their home buyers said they would recommend Mattamy Homes – Carolinas to family and friends. Meritage Homes – Orlando (NYSE:MTH) 400 Park Avenue South, Suite 220, Winter Park, FL 32789 Meritage Homes – Orlando was awarded the 2012 Avid Benchmark Award Top 25% Customer Experience for Homebuyers Nationwide. The Orlando based division received an Avid Index score of 272 points (out of 300 total points) as rated by their customers, ranking them among the top 25% of all builders in the U.S. Over 95% of their home buyers said they would recommend Meritage Homes – Orlando to family and friends. WESTERN REGION:AVID GOLD AWARD BEST CUSTOMER EXPERIENCE IN WESTERN U.S.Meritage Homes – Active Adult (NYSE:MTH) 3275 W. Ina Road, Suite 220, Tucson, AZ 85741 Meritage Homes – Active Adult was awarded the 2012 Avid Gold Award Best Customer Experience in the Western Region. Meritage Homes – Active Adult division topped all western U.S. builders with the highest Avid Index Score of 274 points (out of 300 total points) as rated by their customers. Over 95% of their home buyers said they would recommend the Tucson based division of Meritage Homes to family and friends. AVID BENCHMARK AWARD TOP 25% CUSTOMER EXPERIENCE FOR HOMEBUYERS NATIONWIDEMeritage Homes – Las Vegas (NYSE:MTH) 8430 W. Lake Mead Blvd. #100, Las Vegas, NV 89128 Meritage Homes – Las Vegas was awarded the 2012 Avid Benchmark Award Top 25% Customer Experience for Homebuyers Nationwide. The Las Vegas based division received a Avid Index Score of 273 points (out of 300 total points) as rated by their customers, ranking them among the top 25% of all builders in the U.S. Over 92% of their home buyers said they would recommend Meritage Homes – Las Vegas to family and friends. Meritage Homes – Tucson (NYSE:MTH) 3275 W. Ina Road, Suite 220, Tucson, AZ 85741 Meritage Homes – Tucson was awarded the 2012 Avid Benchmark Award Top 25% Customer Experience for Homebuyers Nationwide. The Tucson based division received an Avid Index score of 271 points (out of 300 total points) for customer experience, ranking them among the top 25% of all builders in the U.S. Over 93% of their home buyers said they would recommend Meritage Homes – Tucson to family and friends. About Avid Ratings Founded in 1993, Avid Ratings is a full-service customer loyalty management firm, providing customer loyalty research, organizational strategies, employee training, and proprietary solutions to the home building industry. Serving over 220 companies throughout the United States and Canada, Avid Ratings and Avid Ratings Canada maintain the largest homebuyer survey database in the home building industry. Avid assesses homebuyers' experiences and then provides focused business solutions and training to improve referrals, margins, and long-term customer loyalty. Avid RatingsMelissa Berry, 608-824-2514Client Service Coordinatormelissa.berry@avidratings.com