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Press release from GlobeNewswire (a Nasdaq OMX company)

John Lewis Partnership Implements Descartes' Advanced Delivery Appointment Scheduling Solution

Tuesday, March 27, 2012

John Lewis Partnership Implements Descartes' Advanced Delivery Appointment Scheduling Solution03:30 EDT Tuesday, March 27, 2012 Descartes' Routing, Mobile & Telematics Suite Part of John Lewis' Multi-channel Retailing Initiative WATERLOO, Ontario, March 27, 2012 (GLOBE NEWSWIRE) -- Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that John Lewis Partnership has successfully deployed Descartes' Reservations and Route Planner solution to consolidate home deliveries for larger goods into one dynamic booking system. Descartes' solution has improved delivery fleet productivity and John Lewis' ability to sell value-added services to its customers. Descartes' Reservations and Route Planner solution is part of Descartes' Routing, Mobile and Telematics suite. The solution allows John Lewis customers and employees to book delivery appointments in real-time on the website and at the point-of-sale. The solution models various service options, such as tighter time windows, and installation and disposal services, so retailers can increase their delivery service offerings. Unlike batch optimization solutions, the incremental dynamic optimization used by Reservations and Route Planner allows John Lewis to place orders on schedules in real-time, helping to ensure delivery routes are realistic, efficient and productive. The solution's web-based architecture allows high-speed automated booking, even in the peak holiday season, and enables centralized route planning for all of the United Kingdom. With high-quality results, delivery planners can manage delivery exceptions and concentrate on maintaining high customer services levels. "Customer service is paramount at John Lewis and Descartes' Reservations and Route Planning solution are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels," said Andrew Gay, Systems Manager John Lewis Partnership. "Descartes' advanced optimization capabilities and architecture were critical to bringing new delivery service options to our customers in an economically feasible way." "We are thrilled to work with and see the benefits received by leading retailers such as John Lewis who have a vision for using customer service as a competitive weapon," said Chris Jones, EVP Marketing & Solutions Descartes. "Our Reservations and Route Planner solution breaks the myth that improved customer service must mean higher costs. Based on our experience, Descartes Reservations and Route Planner can increase revenues while decreasing delivery costs."About John Lewis Partnership The John Lewis Partnership operates 35 John Lewis shops across the UK (29 department stores and six John Lewis at home), and 274 Waitrose supermarkets. The business has annual gross sales of over £8.2bn. It is the UK's largest example of worker co-ownership where all 76,500 staff are Partners in the business.About Descartes Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes' B2B network, the Global Logistics Network, integrates more than 35,000 trading partners to our cloud-based Logistics Technology Platform to unite their businesses in commerce. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multi-modal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at The Descartes Systems Group logo is available at This release contains forward-looking information within the meaning of applicable securities laws ("forward-looking statements") that relate to Descartes' solution offering and potential benefits derived therefrom; and other matters. Such forward-looking statements involve known and unknown risks, uncertainties, assumptions and other factors that may cause the actual results, performance or achievements to differ materially from the anticipated results, performance or achievements or developments expressed or implied by such forward-looking statements. Such factors include, but are not limited to, the factors and assumptions discussed in the section entitled, "Certain Factors That May Affect Future Results" in documents filed with the Securities and Exchange Commission, the Ontario Securities Commission and other securities commissions across Canada. Readers are cautioned not to place undue reliance upon any such forward-looking statements, which speak only as of the date made. We do not undertake or accept any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements to reflect any change in our expectations or any change in events, conditions or circumstances on which any such statement is based.CONTACT: Media Contact Mavi Silveira +1(800) 419-8495 ext. 2416