The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from PR Newswire

ARRIS Workforce Management Solution Drives Completion of Three Million Work Orders in Central and Latin America; Sigma Systems Selected to Support Local Delivery and Engineering Services

Thursday, April 19, 2012

ARRIS Workforce Management Solution Drives Completion of Three Million Work Orders in Central and Latin America; Sigma Systems Selected to Support Local Delivery and Engineering Services10:00 EDT Thursday, April 19, 2012ARRIS Solution and Regional Services Agreement with Sigma Systems Will Help MSOs Maximize Operational Efficiency and Increase Customer SatisfactionSUWANEE, Ga., April 19, 2012 /PRNewswire/ --  ARRIS Group, Inc. (NASDAQ: ARRS) today announced that its WorkAssure? Workforce Management solution currently manages 12,000 technicians in Central and Latin American (CALA), who completed over three million work orders in 2011.  To further support its growing regional customer deployments, ARRIS has selected Sigma Systems Global Services team to deliver local project management and engineering services to help integrate WorkAssure workforce management with service providers' back office systems.  Under the terms of the agreement, ARRIS will continue to own primary responsibility for the product's sale and customized development per market. WorkAssure streamlines a service provider's operations through workflow improvements that increase productivity, reduce errors and rework, and improve reliability and quality. MSOs using WorkAssure provide higher quality service, experience fewer outages and errors, improved provisioning, and more effective problem resolution. The solution addresses two of MSOs' biggest challenges: maximizing operational efficiency and enhancing the customer experience.  WorkAssure workforce management improves the efficiency of a service provider's mobile workforce by leveraging new technology in network elements, handheld PCs and wireless communications to automate manual tasks and intelligently deliver the critical essentials to the workforce, matching specific jobs to specific technicians trained in resolving those issues.  The bottom line is a dramatic reduction in missed and late appointments, repeat trouble calls, new subscriber calls and unnecessary truck rolls."There is a growing recognition by MSOs in the Latin American market that WorkAssure can help them provide the most responsive, cost-effective in-home installation and trouble-shooting capabilities for their subscribers," said ARRIS Media & Communications President Bryant Isaacs. "We have a long-standing relationship with Sigma Systems. Their local resources and expertise in back office software will augment our WorkAssure customer service capabilities in the CALA region."For more information on WorkAssure, please visit: http://www.arrisi.com/solutions/assurance/workassure/detail.asp to learn more.Visit http://www.sigma-systems.com for more information about Sigma Systems.About ARRISARRIS is a global communications technology company specializing in the design, engineering and supply of communications and IP technologies that support broadband services for residential and business customers around the world. The company supplies broadband operators with the tools and platforms they need to deliver and monitor advanced video, data and voice subscriber services, including whole home video across multiple screens, ultra high-speed data, personalized advertising and carrier-grade telephony. Headquartered near Atlanta, in Suwanee, Georgia, USA, ARRIS has R&D centers in Beaverton, OR; Chicago, IL; Cork, Ireland; Kirkland, WA; Redwood City, CA; Shenzhen, China; State College, PA; Tel Aviv, Israel; Wallingford, CT and Waltham, MA, and operates support and sales offices throughout the world. Information about ARRIS products and services can be found at www.arrisi.com.About Sigma SystemsSigma Systems is the proven global leader in delivering advanced IP service fulfillment solutions. Sigma Systems' powerful solutions enable the world's Service Providers to deliver a rich consumer experience through communications and entertainment services?over any access technology to any device. The company's award-winning solutions include order management, provisioning and activation, and active mediation of residential and business VoIP, broadband, video, and triple-play and quad-play services. With the support of Sigma's Services team, Service Providers around the globe ? including Bell Aliant, Charter, Cox, Rogers, TELUS, YouSee, NET Servicos, Technology Networks, iTSCOM and ZON Multimedia ? are leveraging Sigma's solutions  for service transformation and  rapid, reliable delivery of today's?and tomorrow's?new services. For more information about Sigma Systems, visit http://www.sigma-systems.com and follow the company on Twitter at http://twitter.com/sigmasystems.SOURCE ARRIS Group, Inc.For further information: Alex Swan, ARRIS Media Relations, +1-678-473-8327 work, +1-404-307-5485 mobile, alex.swan@arrisi.com; Carolyn Anderson, Sigma Systems, +1-416-943-9696, Carolyn.Anderson@sigma-systems.com