The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from CNW Group

Allstream Launches Customer Service Guarantee

Wednesday, June 27, 2012

Allstream Launches Customer Service Guarantee12:00 EDT Wednesday, June 27, 2012Service Guarantee aims to revolutionize customer service in the Canadian telecommunications industry Stock Symbol:  MBT    TORONTO, June 27, 2012 /CNW/ - Today, Allstream, Canada's all-business communications provider, is proud to announce the launch of the Allstream Service Guarantee (ASG). The ASG marks a unique milestone in Allstream's march towards being an industry leader in customer service."Our customers want more than a promise - they want customer service with a guarantee we'll stand behind," said Dean Prevost, President, Allstream. "We are ready to deliver an industry-leading level of service and to be accountable to our customers."The ASG applies to Allstream's IP solutions and consists of five tangible commitments that cover the service experience from start to finish. These commitments include a dedicated order manager, guaranteed installation due date, first bill walkthrough option, service resolution expert and a customer reference option. With the launch of the ASG, Allstream will be backing its service commitment with a financial guarantee.*For more on the Allstream Service Guarantee, please visit: www.allstream.com/guarantee*Certain conditions apply, see www.allstream.com/guaranteeAbout AllstreamAllstream is a Canadian leader in IP communications and the only national communications provider that works exclusively with business customers of all sizes. With nearly 600,000 customer connections, Allstream's momentum is fuelled by the knowledge, skills and entrepreneurial spirit of its 2,500 employees across the country who collaborate with customers to determine their unique communications solutions needs. Supported by its more than 30,000-kilometre nationwide high-performance fibre-optic network, Allstream's broad portfolio of business solutions are built from an array of advanced communications technologies and services including a wide range of innovative, highly-scalable IP-based solutions to help organizations communicate more efficiently and profitably. Allstream takes pride in its commitment to delivering an exceptional customer experience, and has long been recognized by its technology partners for the contributions made to their businesses. Allstream is wholly-owned by Manitoba Telecom Services Inc., which is listed on the TSX (trading symbol: MBT). For information on Allstream's products and solutions, please visit www.allstream.com.Forward-looking Statements DisclaimerThis news release includes forward-looking statements and information (collectively, the "statements") about the Company's corporate direction, business opportunities, operations, financial objectives and future financial results and performance that are subject to risks, uncertainties and assumptions. As a consequence, actual results in the future may differ materially from any conclusion, forecast or projection in such forward-looking statements. Therefore, forward-looking statements should be considered carefully and undue reliance should not be placed on them. Examples of statements that constitute forward-looking information may be identified by words such as "believe", "expect", "project", "should", "anticipate", "could", "target", "forecast", "intend", "plan", "outlook", "see", "set", "pending", and other similar terms.Factors that could cause anticipated opportunities and actual results to differ materially include, but are not limited to, matters identified in the "Material assumptions" section below, the "Risks and uncertainties" section, elsewhere in the Company's 2011 Annual MD&A and 2011 Annual Information Form, all of which are available on SEDAR at www.sedar.com.Please note that forward-looking statements reflect Management's expectations as of today. The Company disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.For further information: Media: Nathan Gibson 416-345-3364 Corporate Communications media.relations@mtsallstream.com