The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from Business Wire

Comcast Business Services Launches Business VoiceEdge in the Houston Region

<p class='bwalignc'> <i>Cloud-Based Voice Service Improves Productivity and Efficiency for Local Businesses; Provides Full Suite of Unified Communications Features</i> </p>

Monday, July 09, 2012

Comcast Business Services Launches Business VoiceEdge in the Houston Region10:00 EDT Monday, July 09, 2012 HOUSTON (Business Wire) -- Comcast Corporation (Nasdaq: CMCSA, CMCSK), one of the nation's leading providers of information and communications products and services, today announced that Comcast Business VoiceEdge™, a cloud-based voice and unified communications solution, is now available in the Houston region. Fully managed over Comcast's network, Business VoiceEdge eliminates the need for expensive on-site PBX equipment or key systems, provides a predictable monthly cost, and delivers high service quality to improve communications and productivity. Comcast Business VoiceEdge also provides a full suite of unified communications (UC) features and high definition (HD) voice quality, helping today's multi-site organizations and mobile workforces communicate more efficiently. The service is now available across 19 states in Comcast's network, with availability in additional Comcast markets to be completed by the end of 2012. “Our cloud-based voice service has already increased efficiency and reduced costs for customers in markets throughout the country,” said Ted Girdner, vice president at Comcast Business Services, Houston region. “Combined with our other data and video offerings in the Houston region, Business VoiceEdge provides another way for customers to simplify their IT and business operations, reduce equipment costs and gain peace of mind that their voice service is backed by a reliable network.” Business VoiceEdge enables Comcast, which recently received the top ranking in the Infonetics 2012 North America Business VoIP Service Leadership Scorecard, to provide customers with an affordable solution with unlimited nationwide calling, state-of-the-art Polycom phones at no additional charge, HD audio, and advanced UC and mobility features, including: Be Anywhere: Lets workers live the one number lifestyle by integrating their work line with their mobile device, home office or other locations to have calls follow them or push/pull them between devices without having to disconnect and then reconnect the call. Voicemail-to-email: Voice messages conveniently reach “anytime, anywhere” workers when away from the office or working remotely by sending a copy of the voicemail to their email. Telephony Toolbar: A downloadable client that enables click-to-dial and service management from within Microsoft Outlook, Internet Explorer, and Mozilla Firefox. Business Voice Continuity: Redirect calls to back-up numbers if there is a power outage, or other on-site issues, to maintain business operations. Multi-Location Simplicity and Commonality: On-net calling between sites using extensions, unified calling experience, add new locations quickly, and share call handling (receptionist, hunt groups and auto attendants) across offices. "As businesses continue to gain a better understanding of the productivity benefits that unified communications deliver, demand for these solutions will grow," said Cindy Whelan, principal analyst at Current Analysis. "Cloud-based voice and unified communications offerings provide a feature-rich solution without incurring the equipment investment and on-going maintenance costs associated with on-premise equipment, with Comcast's Business VoiceEdge differentiated by its market reach and the ability to manage its network to optimize the customer experience." Comcast Business VoiceEdge is the latest addition to the Comcast suite of voice solutions, which include Business Class Voice, a voice line service designed for small businesses, and Business Class Trunks, an intelligent phone service for larger organizations that works with existing PBX equipment and provides scalability and security using Comcast's advanced IP network. Business VoiceEdge is delivered over Comcast's advanced network, which spans 20 of the nation's top 25 markets, and is monitored by multiple Network Operations Centers for 24x7x365 support. More information on Business VoiceEdge and Comcast's full suite of voice and unified communications offerings can be found here. About Comcast Business Services Comcast Business Services, a unit of Comcast Cable, provides advanced communication solutions to help organizations of all sizes meet their business objectives. Through a modern, advanced fiber network that is backed by 24/7 technical support, Comcast delivers Business Class Internet, Ethernet, TV and Voice services for cost-effective, simplified communications management. For more information, call 1-800-391-3000 or visit About Comcast Cable Comcast Corporation (Nasdaq: CMCSA, CMCSK) ( is one of the nation's leading providers of entertainment, information and communications products and services. Comcast is principally involved in the operation of cable systems through Comcast Cable and in the development, production and distribution of entertainment, news, sports and other content for global audiences through NBCUniversal. Comcast Cable is one of the nation's largest video, high-speed Internet and phone providers to residential and business customers. Comcast is the majority owner and manager of NBCUniversal, which owns and operates entertainment and news cable networks, the NBC and Telemundo broadcast networks, local television station groups, television production operations, a major motion picture company and theme parks. Davies Murphy GroupJason Gass, 781.481.2439jgass@daviesmurphy.comorComcastMichael Bybee,