The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from Business Wire

New Emerson Network Power Offering Provides On-Site Managers to Ensure Availability of Data Center Infrastructure

<p class='bwalignc'> <i>Mosaic Site Services eliminates complexity of supervising multiple vendors with system-level experts who handle all infrastructure service needs</i> </p>

Thursday, August 16, 2012

New Emerson Network Power Offering Provides On-Site Managers to Ensure Availability of Data Center Infrastructure10:00 EDT Thursday, August 16, 2012 COLUMBUS, Ohio (Business Wire) -- Emerson Network Power, a business of Emerson (NYSE: EMR) and a global leader in optimizing availability, capacity and efficiency of critical infrastructure, today announced the launch of Mosaic Site Services, an integrated solution that addresses growing customer demand for a single on-site facilities manager with the technical expertise to handle all infrastructure service needs within a data center. Mosaic Site Services, currently available to customers in the United States, enables enterprise data center managers to take advantage of expertise and innovation from Emerson Network Power. The on-site Mosaic Site Services managers are specially trained to manage critical support services in order to deliver high availability; optimize space, power and cooling capacity; maximize efficiency; and reduce costs. With Mosaic Site Services, customers are assigned a service manager who personally oversees the preventive, corrective, diagnostic and engineering change services for their contracted equipment, which eliminates the complexity and risk of supervising multiple service vendors. This service model enables data center managers to focus on their core business and delegate power and cooling infrastructure responsibilities to trained specialists. “Emerson Network Power has long been providing the individual offerings that are part of the Mosaic Site Services package, but has now put it all together to simplify data center operation and administration for our customers,” said Frank Bibens, president, Emerson Network Power Systems Global Services. “We have a ‘customer first' mentality, and Mosaic Site Services is just one way that we are giving customers what they've asked for — an integrated solution on one contract with a dedicated, on-site expert to oversee all data center infrastructure service needs.” This integrated approach to data center infrastructure management services provides several key benefits: Applying system-wide knowledge identifies possible availability issues during all phases of the data center life cycle — more extensive than viewing service from the component level. Coordination of preventive maintenance and emergency services by an infrastructure expert reduces the risk of errors that can occur when separate service providers are unaware of other service underway. Utilizing the on-site manager's expertise in monitoring and around-the-clock alarm management helps customers avoid nuisance alarms and provides fast response to equipment problems. The on-site manager serves as the single point-of-contact, accountable for infrastructure availability and coordination of all related service activities, including scheduling execution, documentation, risk management, and ongoing follow-up. By having a manager on site and backed by Emerson Network Power, customers gain access to the industry's best practices regarding availability, efficiency, safety and compliance — practices identified during its commissioning of more than 80 data centers and support of thousands more. Customers also receive service support through Emerson's trained technicians and field engineers certified by the InterNational Electrical Testing Association (NETA). For more information on other Emerson Network Power technologies and services, visit About Emerson Network Power Emerson Network Power, a business of Emerson (NYSE: EMR), delivers software, hardware and services that maximize availability, capacity and efficiency for data centers, healthcare and industrial facilities. A trusted industry leader in smart infrastructure technologies, Emerson Network Power provides innovative data center infrastructure management solutions that bridge the gap between IT and facility management and deliver efficiency and uncompromised availability regardless of capacity demands. Our solutions are supported globally by local Emerson Network Power service technicians. Learn more about Emerson Network Power products and services at About Emerson Emerson (NYSE: EMR), based in St. Louis, Missouri (USA), is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial and consumer markets around the world. The company is comprised of five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions. Sales in fiscal 2011 were $24.2 billion. For more information, visit For EmersonMike Slatin,