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Press release from Business Wire

StubHub's Ticket Oak Introduces Industry-First Rewards Program

<p class='bwalignc'> <i>Secondary Ticket Company Leads Industry in Rolling Out Comprehensive Loyalty Rewards Program; Kicked it Off with Special Event at The Grove in Los Angeles</i> </p>

Thursday, August 16, 2012

StubHub's Ticket Oak Introduces Industry-First Rewards Program08:00 EDT Thursday, August 16, 2012 SAN FRANCISCO (Business Wire) -- StubHub, the world's largest ticket marketplace, announced the launch of its comprehensive loyalty rewards program, StubHub Fan Rewards. The free program, which is the first of its kind in the ticketing industry, offers rewards for eligible purchases plus the opportunity for unique fan experiences and complimentary seat upgrades. Families pose with StubHub's Ticket Oak, a 25-foot tall talking tree that stars in the company's commercials. StubHub, the world's largest ticket marketplace, hosted a free outdoor event at The Grove in Los Angeles on Aug. 15, 2012 to introduce the new StubHub Fan Rewards loyalty program. (Photo: Business Wire) Fans across the country can sign up for StubHub Fan Rewards online and start earning rewards on their next purchase. Similar to rewards programs in the travel industry, StubHub Fan Rewards offers perks and benefits to frequent users of The program is the result of customer feedback from the company's most frequent users and StubHub's continued commitment to rewarding brand loyalty. To commemorate the launch of the new program, StubHub hosted a free interactive spectacle yesterday featuring the Ticket Oak, the increasingly popular star of the company's commercials and advertisements. The 25-foot tall animatronic talking tree was center stage at The Grove, a popular outdoor shopping mall in Los Angeles, as he posed for pictures and gave away thousands of tickets and prizes to fans that signed up for StubHub Fan Rewards. This was the first time the Ticket Oak has made a live appearance, which comes on the heels of the launch of StubHub's newest commercial, “Late Night Ticket Oak.” Families who stopped by also had the chance to support charity, as StubHub made a $5 donation for each child that colored mini Ticket Oak leaves during the event to Inner-City Arts, an LA-based organization that provides arts education to students. “As we continue to relentlessly focus on the fan experience and customer service, we are really excited to offer the ticketing industry's first loyalty rewards program,” said Ray Elias, Chief Marketing Officer of StubHub. “As the program evolves based on feedback from our customers, we intend to bring unprecedented benefits to fans. We believe fans should have choice in where they buy their tickets, and we want to continue to earn their loyalty.” The program features two distinct levels: Star and Superstar. Everyone who joins is automatically enrolled into the Star level, where they will earn 2 percent in rewards for each eligible purchase. Once members reach $10 in rewards, they become eligible for a $10 FanCode to use on any future purchase. Those who make 10 purchases or spend $2,000 on in a calendar year become eligible for Superstar level, where they will earn 3 percent in rewards on all purchases and become eligible for complimentary seat upgrades and priority invitations to StubHub loyalty events. More information on the StubHub Fan Rewards program can be found at About StubHub StubHub is the world's largest ticket marketplace, enabling fans to buy and sell tickets to tens of thousands of sports, concert, theater and other live entertainment events. StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The company's unique online marketplace, dedicated solely to tickets, provides all fans the choice to buy or sell their tickets in a safe, convenient and highly reliable environment. All transactions are processed and delivered by StubHub and backed by the company's FanProtect Guarantee™. Company partners include the New York Yankees and University of Texas, along with over 60 teams in the NFL, MLB, NBA, NHL and NCAA, complemented with companies such as ESPN,, and Paciolan. StubHub is an eBay company (NASDAQ: EBAY).For more information on StubHub, visit,,, or Photos/Multimedia Gallery Available: StubHubJoellen Ferrer, 415-308-8209jferrer@stubhub.comorFinn PartnersAaron Bensoua,