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Press release from GlobeNewswire (a Nasdaq OMX company)

New MyALLDATA Support Site Offers Customers an Online Option to Get Instant Answers

Tuesday, August 21, 2012

New MyALLDATA Support Site Offers Customers an Online Option to Get Instant Answers05:00 EDT Tuesday, August 21, 2012ELK GROVE, Calif., Aug. 21, 2012 (GLOBE NEWSWIRE) -- ALLDATA LLC, the leading provider of vehicle manufacturers' service and repair information for professional mechanical and collision repair shops, has developed a new convenient online resource so customers can get self-help utilizing ALLDATA products. Available 24/7, MyALLDATA (my.alldata.com) is an online resource where customers can obtain quick product tips and information, including "How To" articles and videos, FAQs and troubleshooting assistance. It includes an open forum for posting questions or an opportunity for customers to provide answers to other ALLDATA users. Using its online chat, customers can quickly speak to an ALLDATA representative who can direct them to the self-help article they need without having to pick up the telephone. "MyALLDATA provides an interactive online environment for vibrant discussion of ALLDATA products and related topics where ALLDATA customers can exchange questions, offer ideas and suggestions, and share tips and tricks with each other," explains Robert McBride, ALLDATA Director of Sales and Operations. "MyALLDATA's user forum is a great source for education and troubleshooting and it's an alternative to ALLDATA's standard customer support channels. Our primary goal is to give our customers multiple ways to get support – by calling us directly for one-on-one help through our dedicated call center, contacting us by email, chatting online, or finding quick answers to common questions on MyALLDATA. We understand that each customer and each situation is different. Our number one priority is to help our customers as quickly and effectively as possible so they can go back to writing orders, repairing cars, and making money." MyALLDATA complements ALLDATA's other customer support processes such as the Library Data Support, Program Support Representatives, Account Services, Account Management and more. It provides articles and videos to answer frequently asked questions about product activation, computer set up, vehicle information, data updates, exporting reports and more. Additionally, it provides troubleshooting articles that help users diagnose and fix problems on their own without needing to call in for assistance. "MyALLDATA provides one more way for our customers to get answers to their questions and master all the features we pack into our products," said ALLDATA Account Services Manager, Chris Freitag. "Online support addresses the time constraints of businesses. It is flexible to fit into our customers' day and helps busy shop personnel obtain the information they need on their own schedule." For more information, or to try out MyALLDATA, go to my.alldata.com.  About ALLDATA ALLDATA, founded in 1986, with more than 80,000 automotive repair and collision shop subscribers, is the leading provider of manufacturers' service and repair information, shop management software and customer relations tools for the automotive repair and collision industries. Professional automotive repair shops across North America depend on ALLDATA for their automotive repair information needs and to purchase parts from more than 2,200 AutoZone Commercial program locations. ALLDATA® CollisionSM S3500 is the single source of OEM collision repair information delivering unedited and regularly updated information for structural repairs, mechanical and diagnostic information. ALLDATA® RepairSM S3000 is the leading provider of comprehensive, factory-correct repair information for the automotive industry. Also available are: ALLDATA® ManageSM, a strategic shop management system; ALLDATA® MarketSM, a web-based shop marketing tool to bring in new and repeat business and the AutoZone® Aftermarket Parts Catalog and AZ PartsConnect® program for aftermarket parts estimating and electronic ordering. ALLDATAdiy.com provides consumers with repair articles, factory technical service bulletins, and illustrations for a specific vehicle, along with a link to ALLDATA-approved repair shops. Visit www.alldata.com for more information.About AutoZone: As of May 5, 2012, AutoZone sells auto and light truck parts, chemicals and accessories through 4,613 AutoZone stores in 48 U.S. states plus the District of Columbia and Puerto Rico and 297 stores in Mexico. AutoZone is the leading retailer and a leading distributor of automotive replacement parts and accessories in the United States. Each store carries an extensive product line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured automotive hard parts, maintenance items, accessories, and non-automotive products. Many stores also have a commercial sales program that provides commercial credit and prompt delivery of parts and other products to local, regional and national repair garages, dealers, service stations, and public sector accounts. AutoZone also sells the ALLDATA brand diagnostic and repair software through www.alldata.com. Additionally, we sell automotive hard parts, maintenance items, accessories, non-automotive products and subscriptions to the ALLDATAdiy product through www.autozone.com, and our commercial customers can make purchases through www.autozonepro.com. AutoZone does not derive revenue from automotive repair or installation.CONTACT: Media Contact Information: ALLDATA Debbie Mitchell at 888-892-2332 Fax: 916-684-6933 press.relations@alldata.com AutoZone Contact Information Media: Ray Pohlman at 866-966-3017 ray.pohlman@autozone.com Financial: Brian Campbell at 901-495-7005 brian.campbell@autozone.com