The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from PR Newswire

United Offers Rebooking Options To Customers Affected By T.S. Isaac

Friday, August 24, 2012

United Offers Rebooking Options To Customers Affected By T.S. Isaac15:15 EDT Friday, August 24, 2012CUSTOMERS TRAVELING TO, FROM OR THROUGH IMPACTED CITIES MAY RESCHEDULE FLIGHTS OR REFUND TICKETS WITHOUT PENALTY ON UNITED.COMCHICAGO, Aug. 24, 2012 /PRNewswire/ -- United Airlines today announced travel options for United customers whose flight plans may be disrupted by Tropical Storm Isaac. Weather conditions may lead to the delay or cancellation of certain flights into and out of cities in Florida and the Bahamas and will further impact certain Caribbean flights.Customers traveling on flights to, from or through the impacted cities during the applicable travel dates may reschedule their itineraries for travel no later than one year from the date of issue with a one-time date or time change, and the airline will waive the change fees. Customers may also request refunds in the original form of payment if they wish to cancel their travel plans.Cities ImpactedTravel DatesCaribbean: Aguadilla, Puerto Plata, Port-au-Prince,Providenciales, Punta Cana, San Juan, SantoDomingo, St. Croix, St. Thomas, Tortola8/23/12 ? 8/26/12Florida and Bahamas: Andros Town, Bimini, Ft. Lauderdale, Ft. Myers, KeyWest, Miami, Orlando, Tampa/St. Petersburg andWest Palm Beach8/24/12 ? 8/28/12Checking Flight Status and Changing Travel PlansCustomers may change travel plans quickly and conveniently, and find complete details and eligible travel dates, at united.com. Customers may also book a new reservation, change an existing reservation or check flight status by calling United Reservations at 800-UNITED-1.About UnitedUnited Airlines and United Express operate an average of 5,605 flights a day to 375 airports on six continents from our hubs in Chicago, Cleveland, Denver, Guam, Houston, Los Angeles, New York/Newark, San Francisco, Tokyo and Washington, D.C. In 2011, United carried more traffic than any other airline in the world, and operated more than two million flights carrying 142 million passengers. United is upgrading its cabins with more flat-bed seats in first and business class and more extra-legroom economy-class seating than any other airline in North America. United operates nearly 700 mainline aircraft and has orders for more than 270 new aircraft deliveries through 2022, including 50 Boeing 787 Dreamliners, 25 Airbus A350XWBs, and 100 Boeing 737 MAX 9 aircraft. United was rated the world's most admired airline on FORTUNE magazine's 2012 airline-industry list of the World's Most Admired Companies. Readers of Global Traveler magazine have voted United's MileagePlus program the best frequent flyer program for eight consecutive years. United is a founding member of Star Alliance, which provides service to 193 countries via 27 member airlines. More than 85,000 United employees reside in every U.S. state and in countries around the world. For more information, visit united.com or follow United on Twitter and Facebook. The common stock of United's parent, United Continental Holdings, Inc., is traded on the NYSE under the symbol UAL. SOURCE United Continental Holdings, Inc.For further information: United Continental Holdings, Inc. Worldwide Media Relations, +1-312-997-8640, media.relations@united.com