The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from Business Wire

Aetna Helps Members Affected by Hurricane Isaac

Wednesday, August 29, 2012

Aetna Helps Members Affected by Hurricane Isaac15:28 EDT Wednesday, August 29, 2012 HARTFORD, Conn. (Business Wire) -- Aetna (NYSE: AET) is making it easier for members affected by Hurricane Isaac to refill prescriptions and access employee assistance and behavioral health programs. The company also is extending claim and appeal filing times, and helping members who have evacuated find care outside their home areas, among other steps. These services are being extended to members in Florida, and along the Gulf Coast in Alabama, Mississippi and Louisiana. Aetna members and health care providers who need help can reach the company at the following toll-free numbers. Aetna Member Services: Call the number printed on your ID card*. If ID card is unavailable, call 1-800-443-AETNA (1-800-443-2386)Aetna Specialty Pharmacy Customer Service: 1-866-782-ASRX (1-866-782-2779)Aetna Rx Home Delivery Customer Service: 1-866-612-3862 or 1-800-227-5720Aetna Employee Assistance Program: 1-888-AETNA-EAP (1-888-238-6232)Aetna Dental: 1-877-238-6200Health care providers should contact the Provider Service Centers:- Indemnity and PPO-based benefit plans: 1-888-MD-Aetna (1-888-632-3862)- HMO benefit plans: 1-800-624-0756* Replacement ID cards and access to a Personal Health Record (PHR) can be found on Aetna Navigator™: “Our hearts go out to the people who are dealing with damage caused by Hurricane Isaac,” said Aetna Chairman, CEO and President Mark T. Bertolini. “Aetna's focus is on helping our members get the medications and care they need. We know that many may be evacuating their homes and can't use their usual pharmacies, physicians and hospitals.” Affected Aetna members may refill their prescriptions early, as needed. Those who use Aetna's mail-order pharmacy can fill a prescription at an alternate location. They also can refill a prescription that may have been lost, damaged or destroyed. Aetna Behavioral Health has opened its Employee Assistance Program resources to all Aetna plan sponsors, regardless of whether or not they are Aetna EAP customers, during these times of need. Aetna's EAP professionals have experience dealing with traumatic events and are available to help. Aetna members can contact Aetna EAP 24/7 for phone consultation or referrals. They also can get general information, such as areas affected by the storm, shelters and government resources. Affected Aetna members can seek emergency care anywhere, as needed. As part of its disaster procedures, Aetna will monitor the impact on its network doctors, hospitals and other health care providers. The company will make further changes to its policies as needed to ensure members have access to care. If other local, state or federal disaster executive orders or regulations are issued related to Hurricane Isaac, Aetna will adjust its policies to comply. Aetna urges its members to make sure Personal Health Records (PHRs) are updated for all family members. The information in the PHR is available 24-hours-a-day, seven-days-a-week, anywhere an Internet connection is available. It is an important resource for those who evacuate during an emergency and might need to see a doctor who doesn't know their medical history. Aetna members who have access to the PHR can print it out or share it with a doctor online. People also can find tips on protecting their families' health in a natural disaster at, a public education website from Aetna and the Financial Planning Association®. About AetnaAetna is one of the nation's leading diversified health care benefits companies, serving approximately 36.7 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional, voluntary and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities, Medicaid health care management services and health information technology services. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans, health care providers, governmental units, government-sponsored plans, labor groups and expatriates. For more information, see AetnaWalt Cherniak,