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Press release from Business Wire

VKernel Enhances Support for Growing Managed Service Provider Install Base

<p> Subscription licensing and new vOPS Server Enterprise 6.7 allow MSP customers to control highly dynamic workloads </p>

Tuesday, October 02, 2012

VKernel Enhances Support for Growing Managed Service Provider Install Base09:00 EDT Tuesday, October 02, 2012 AUSTIN, Texas & BOSTON (Business Wire) -- VKernel, a division of Dell Software, and the award-winning provider of enterprise-class performance, configuration and capacity management products for virtualized data centers and cloud environments, announced today enhanced support for its growing install base of managed service providers (MSP). Enhanced support includes the ability to better control the highly dynamic workloads experienced by MSP infrastructures through new subscription licensing available for all VKernel products and the launch of vOPS Server Enterprise 6.7. vOPS Server Enterprise 6.7 is available today for download and will be showcased this week at MSPWorld 2012, October 3-5, in Austin, Texas at VKernel booth #1416. Managed Service Providers Face Highly Dynamic Workloads in their Infrastructure An MSP's infrastructure faces highly dynamic workloads from their customer's hosted applications. This dynamism is caused by the unpredictable nature of customers removing and creating VMs, as well as limited knowledge over what resource utilization each hosted VM will experience. If an MSP's infrastructure is not sufficient to handle the workload demand, customers will encounter performance issues in hosted applications. To ensure the performance of their customer's applications, MSPs must monitor virtualized hosts with VM management software to detect abnormal changes in resource utilization for their customer's VMs. VKernel delivers virtualization management solutions that provide data centers with control over their virtual environments through analysis, advice and automation of common VM management use cases. These capabilities are essential for MSPs. VKernel adds two new capabilities to enhance this support for MSP customers: New monthly subscription licensing. Dynamic thresholding visualization and alarms that show what normal resource utilization is for a VM. MSP Subscription Licensing Enables Rapid Deployment of VM Management to Hosts The number of VMs that an MSP manages can change drastically from month to month with new customers and new VM requests. As a result, MSPs frequently power on new hosts, or power off hosts that are not needed. To maintain control over their managed VMs, MSPs must also be able to extend or retract virtualization management software coverage to match their powered-on hosts. VKernel enables this capability with new subscription-based pricing for all products specifically for MSPs. This new licensing model enables MSPs to scale VKernel product coverage to an exact virtualized host count on a monthly basis. New vOPS Server Enterprise 6.7 Features Adds Control Capabilities for Workload Dynamism Just as MSPs do not know how many hosts they will need at any given time, the amount of resources that each hosted VM will utilize is also unknown: this information is rarely communicated by a customer. To further complicate matters, some applications may face unusual utilization during certain times of the day, week or month as part of normal operating procedure. These fluctuations make it challenging for an MSP to recognize when a change in utilization is typical for that VM, or indicative of a possible issue. VKernel provides insight into when a VM's utilization is problematic with the newly launched vOPS Server Enterprise 6.7. This release makes available “out-of-the-box” dynamic baselining visualization and alarms, which calculate and show what normal utilization should be for each VM based on historical observation. The actual utilization is then visually super-imposed over the calculated normal range. These new capabilities are enabled through self-learning analytics that determine normal utilization levels for CPU, memory and storage specific to the time of the day, week, month or year. MSP customers using these functions can gain control over performance issues caused by abnormal utilization within the VMs they manage. “We are pleased to be able to offer all of our virtualization management products through monthly subscription for managed service providers,” says Alex Rosemblat, Product Marketing Manager, VKernel. “This licensing plan will allow our MSP customers to efficiently deploy our software to manage only the hosts that are in use and further maximize the virtualization ROI that our features enable.” General Availability vOPS Server Enterprise 6.7 is available now for a 30-day trial from www.vkernel.com and www.quest.com. About VKernel VKernel, a division of Dell Software (NASDAQ: DELL), is the number one provider of virtualization management products for virtualized data centers and cloud environments. The company's powerful, easy-to-use and affordable products simplify the complex and critical tasks of planning, monitoring and predicting capacity utilization and bottlenecks. Used by over 50,000 system administrators, the products have proven their ability to maximize capacity utilization, reduce virtualization costs and improve application performance. About Quest Software (now a part of Dell) Dell Inc. (NASDAQ: DELL) listens to customers and delivers innovative technology and services that give them the power to do more. Quest, now a part of Dell's Software Group, provides simple and innovative IT management solutions that enable more than 100,000 global customers to save time and money across physical and virtual environments. Quest products solve complex IT challenges ranging from database management, data protection, identity and access management, monitoring, user workspace management to Windows management. For more information, visit http://www.quest.com or http://www.dell.com. About Dell Software Dell Software helps customers of every size take advantage of new technologies and address organizational challenges to grow their businesses and remain competitive. For more than a decade, Dell has been making strategic software acquisitions and partnering in the industry to support and enable the hardware and services solutions it provides to customers. In 2012, Dell formed a dedicated software division to extend its capabilities in software IP and total solutions offerings. Dell security, systems management, business intelligence and application software draw on the strength of Dell's distribution capabilities and reputation to help clients in every industry achieve better business outcomes. VKernelLisa Williams+1 (781) 924-1171lwilliams@vkernel.com