The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Globe Investor

News Sources

Take control of your investments with the latest investing news and analysis

Press release from Business Wire

Amazon.com Announces Third Quarter Sales up 27% to $13.81 Billion

Thursday, October 25, 2012

Amazon.com Announces Third Quarter Sales up 27% to $13.81 Billion16:00 EDT Thursday, October 25, 2012 SEATTLE (Business Wire) -- Amazon.com, Inc. (NASDAQ:AMZN) today announced financial results for its third quarter ended September 30, 2012. Operating cash flow increased 8% to $3.37 billion for the trailing twelve months, compared with $3.11 billion for the trailing twelve months ended September 30, 2011. Free cash flow decreased 31% to $1.06 billion for the trailing twelve months, compared with $1.53 billion for the trailing twelve months ended September 30, 2011. Common shares outstanding plus shares underlying stock-based awards totaled 469 million on September 30, 2012, consistent with 469 million one year ago. Net sales increased 27% to $13.81 billion in the third quarter, compared with $10.88 billion in third quarter 2011. Excluding the $348 million unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, net sales grew 30% compared with third quarter 2011. Operating loss was $28 million in the third quarter, compared with operating income of $79 million in third quarter 2011. The unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter on operating loss was $3 million. Net loss was $274 million in the third quarter, or $0.60 per diluted share, compared with net income of $63 million, or $0.14 per diluted share, in third quarter 2011. The third quarter 2012 includes a loss of $169 million, or $0.37 per diluted share, related to our equity-method share of the losses reported by LivingSocial, primarily attributable to its impairment charge of certain assets, including goodwill. “Our approach is to work hard to charge less. Sell devices near breakeven and you can pack a lot of sophisticated hardware into a very low price point,” said Jeff Bezos, founder and CEO of Amazon.com. “And our approach is working – the $199 Kindle Fire HD is the #1 bestselling product across Amazon worldwide. Incredibly, this is true even as measured by unit sales. The next two bestselling products worldwide are our Kindle Paperwhite and our $69 Kindle. We're selling more of each of these devices than the #4 bestselling product, book three of the Fifty Shades of Grey series. And we haven't even started shipping our best tablet – the $299 Kindle Fire HD 8.9” ships November 20.” Highlights Compared to the iPad mini, Kindle Fire HD 8.9” has: 193% more pixels (2,304,000 pixels vs. 786,432 pixels) 56% more pixels-per-inch (254 vs. 163) Watch HD movies and TV – cannot on iPad mini (iPad mini is an SD device) Better audio with dual stereo speakers and Dolby Digital Plus Wi-Fi with dual band, dual antennas + MIMO Costs $30 less Compared to the iPad mini, Kindle Fire HD 7” has: 30% more pixels (1,024,000 vs. 786,432 pixels) 33% more pixels per inch (216 vs. 163) Watch HD movies and TV – cannot on iPad mini (iPad mini is an SD device) Better audio with dual stereo speakers and Dolby Digital Plus Wi-Fi with dual band, dual antennas + MIMO Costs $130 less Amazon.com introduced the fifth generation Kindle e-readers: Kindle Paperwhite is the most advanced e-reader ever constructed with 62% more pixels and 25% increased contrast, a patented built-in front light for reading in all lighting conditions, up to 8 weeks of battery life, and a thin and light design for just $119; Kindle Paperwhite Wi-Fi + 3G — never pay for or hunt for a Wi-Fi hotspot with the all-new top-of-the-line Kindle e-reader with free 3G wireless for just $179; and the new latest generation Kindle, the lightest and smallest Kindle, now with new, improved fonts, faster page turns for just $69. Amazon.co.jp launched the Japanese Kindle Store, offering customers a vast selection of over 50,000 Japanese-language Kindle books. In total, the store offers over one million titles, including the largest selection of bestsellers in English and other languages. Amazon.com announced a new licensing agreement with EPIX for movies including The Avengers, Iron Man 2, The Hunger Games, Super 8, Thor, and more, expanding its catalog of title offerings for Prime Instant Video to more than 30,000 movies and TV episodes. Amazon announced significant updates to Cloud Player, including scan and match technology which provides customers a fast and easy way to get all of their music from their computers to the cloud. Cloud Player customers can then enjoy their music on their favorite devices, including Kindle Fire, iPhone, iPod Touch, Android devices, Sonos home entertainment systems, and any web browser. Amazon also expanded Cloud Player to the U.K., Germany, France, Italy, and Spain. Amazon announced it is hiring for more than 50,000 seasonal positions at its fulfillment centers across the U.S. this holiday season. Amazon employs more than 20,000 people across its 40 U.S. fulfillment centers and pays its full-time, permanent employees 30 percent more than what traditional retail store employees earn. Amazon has announced 19 new fulfillment centers worldwide to be opened in time to support this year's holiday demand. North America segment sales, representing amounts earned from retail sales of consumer products (including from sellers) and subscriptions through North America-focused websites, and including amounts earned from Amazon Web Services (AWS), were $7.88 billion, up 33% from third quarter 2011. International segment sales, representing amounts earned from retail sales of consumer products (including from sellers) and subscriptions through internationally-focused websites, were $5.92 billion, up 20% from third quarter 2011. Excluding the unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, sales grew 27%. Worldwide Media sales grew 11% to $4.60 billion. Excluding the unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, sales grew 14%. Worldwide Electronics and Other General Merchandise sales grew 36% to $8.56 billion. Excluding the unfavorable impact from year-over-year changes in foreign exchange rates throughout the quarter, sales grew 39%. The NASDAQ OMX Group announced the launch of FinQloud, a cloud computing offering powered by AWS and exclusively designed for the financial services industry. FinQloud provides efficient management and storage of financial data to help market participants streamline operations and meet regulatory compliance requirements without making costly capital expenditures for their underlying infrastructure. AWS announced that more than 300 government agencies and 1,500 education institutions are leveraging AWS for a wide range of uses including big data analytics, high performance computing, web and collaboration applications, archiving and storage, and disaster relief. AWS also announced new services and features available in the AWS GovCloud (U.S.) Region, including the addition of high performance computing capabilities. AWS announced Amazon Glacier, a secure, reliable and extremely low cost storage service designed for data archiving and backup. Amazon Glacier is designed for data that is infrequently accessed, yet still important to retain for future reference, and for which retrieval times of several hours are suitable. Financial Guidance The following forward-looking statements reflect Amazon.com's expectations as of October 25, 2012. Our results are inherently unpredictable and may be materially affected by many factors, such as fluctuations in foreign exchange rates, changes in global economic conditions and consumer spending, world events, the rate of growth of the Internet and online commerce and the various factors detailed below. Fourth Quarter 2012 Guidance Net sales are expected to be between $20.25 billion and $22.75 billion, or to grow between 16% and 31% compared with fourth quarter 2011. Operating income (loss) is expected to be between $(490) million and $310 million, compared with $260 million in the prior year period. This guidance includes approximately $290 million for stock-based compensation and amortization of intangible assets, and it assumes, among other things, that no additional business acquisitions, investments or legal settlements are concluded and that there are no further revisions to stock-based compensation estimates. A conference call will be webcast live today at 2 p.m. PT/5 p.m. ET, and will be available for at least three months at www.amazon.com/ir. This call will contain forward-looking statements and other material information regarding the Company's financial and operating results. These forward-looking statements are inherently difficult to predict. Actual results could differ materially for a variety of reasons, including, in addition to the factors discussed above, the amount that Amazon.com invests in new business opportunities and the timing of those investments, the mix of products sold to customers, the mix of net sales derived from products as compared with services, the extent to which we owe income taxes, competition, management of growth, potential fluctuations in operating results, international growth and expansion, the outcomes of legal proceedings and claims, fulfillment center optimization, risks of inventory management, seasonality, the degree to which the Company enters into, maintains and develops commercial agreements, acquisitions and strategic transactions, and risks of fulfillment throughput and productivity. Other risks and uncertainties include, among others, risks related to new products, services and technologies, system interruptions, government regulation and taxation, payments and fraud. In addition, the current global economic climate amplifies many of these risks. More information about factors that potentially could affect Amazon.com's financial results is included in Amazon.com's filings with the Securities and Exchange Commission (“SEC”), including its most recent Annual Report on Form 10-K and subsequent filings. Our investor relations website is www.amazon.com/ir and we encourage investors to use it as a way of easily finding information about us. We promptly make available on this website, free of charge, the reports that we file or furnish with the SEC, corporate governance information (including our Code of Business Conduct and Ethics), and select press releases and social media postings. About Amazon.com Amazon.com, Inc. (NASDAQ: AMZN), a Fortune 500 company based in Seattle, opened on the World Wide Web in July 1995 and today offers Earth's Biggest Selection. Amazon.com, Inc. seeks to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Amazon.com and other sellers offer millions of unique new, refurbished and used items in categories such as Books; Movies, Music & Games; Digital Downloads; Electronics & Computers; Home & Garden; Toys, Kids & Baby; Grocery; Apparel, Shoes & Jewelry; Health & Beauty; Sports & Outdoors; and Tools, Auto & Industrial. Amazon Web Services provides Amazon's developer customers with access to in-the-cloud infrastructure services based on Amazon's own back-end technology platform, which developers can use to enable virtually any type of business. Kindle Paperwhite is the most-advanced e-reader ever constructed with 62% more pixels and 25% increased contrast, a patented built-in front light for reading in all lighting conditions, extra-long battery life, and a thin and light design. The new latest generation Kindle, the lightest and smallest Kindle, now features new, improved fonts and faster page turns. Kindle Fire HD features a stunning custom high-definition display, exclusive Dolby audio with dual stereo speakers, high-end, laptop-grade Wi-Fi with dual-band support and dual-antennas/MIMO for 40% faster throughput than other tablets, enough storage for HD content, and the latest generation processor and graphics engine—and it is available in two display sizes—7” and 8.9”. The large-screen Kindle Fire HD is also available with 4G wireless, and comes with a groundbreaking $49.99 introductory 4G LTE data package. The all-new Kindle Fire features a 20% faster processor, 40% faster performance, twice the memory, and longer battery life. Amazon and its affiliates operate websites, including www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, www.amazon.cn, www.amazon.it, and www.amazon.es. As used herein, “Amazon.com,” “we,” “our” and similar terms include Amazon.com, Inc., and its subsidiaries, unless the context indicates otherwise.   AMAZON.COM, INC.Consolidated Statements of Cash Flows(in millions)(unaudited)     Three Months EndedSeptember 30,   Nine Months EndedSeptember 30,   Twelve Months EndedSeptember 30,2012   20112012   20112012   2011   CASH AND CASH EQUIVALENTS, BEGINNING OF PERIOD $ 2,335 $ 2,047 $ 5,269 $ 3,777 $ 2,823 $ 1,539   OPERATING ACTIVITIES: Net income (loss) (274 ) 63 (137 ) 454 40 871 Adjustments to reconcile net income (loss) to net cash from operating activities: Depreciation of fixed assets, including internal-use software and website development, and other amortization 554 278 1,497 724 1,856 894 Stock-based compensation 217 144 597 397 756 518 Other operating expense (income), net 40 37 118 112 161 140 Losses (gains) on sales of marketable securities, net (4 ) (6 ) (8 ) (4 ) (8 ) (4 ) Other expense (income), net 157 (38 ) 153 (39 ) 137 (56 ) Deferred income taxes (36 ) 34 (117 ) 68 (50 ) 116 Excess tax benefits from stock-based compensation (66 ) - (190 ) (61 ) (191 ) (84 ) Changes in operating assets and liabilities: Inventories (647 ) (587 ) (25 ) (517 ) (1,285 ) (1,211 ) Accounts receivable, net and other (416 ) (75 ) 164 211 (913 ) (320 ) Accounts payable 1,223 848 (2,856 ) (1,687 ) 1,828 1,755 Accrued expenses and other 96 109 (373 ) (9 ) 703 587 Additions to unearned revenue 472 239 1,251 706 1,609 892 Amortization of previously unearned revenue   (373 )   (249 )   (975 )   (721 )   (1,275 )   (984 ) Net cash provided by (used in) operating activities 943 797 (901 ) (366 ) 3,368 3,114   INVESTING ACTIVITIES: Purchases of fixed assets, including internal-use software and website development (716 ) (529 ) (1,759 ) (1,261 ) (2,310 ) (1,589 ) Acquisitions, net of cash acquired, and other (37 ) (48 ) (711 ) (656 ) (759 ) (927 ) Sales and maturities of marketable securities and other investments 742 1,964 3,731 5,931 4,643 7,043 Purchases of marketable securities and other investments   (358 )   (1,287 )   (1,774 )   (4,475 )   (3,556 )   (6,203 ) Net cash provided by (used in) investing activities (369 ) 100 (513 ) (461 ) (1,982 ) (1,676 )   FINANCING ACTIVITIES: Excess tax benefits from stock-based compensation 66 - 190 61 191 84 Common stock repurchased - - (960 ) - (1,237 ) - Proceeds from long-term debt and other 109 9 300 131 343 173 Repayments of long-term debt, capital lease, and finance lease obligations   (144 )   (91 )   (437 )   (341 )   (537 )   (440 ) Net cash provided by (used in) financing activities 31 (82 ) (907 ) (149 ) (1,240 ) (183 )   Foreign-currency effect on cash and cash equivalents   40     (39 )   32     22     11     29   Net increase (decrease) in cash and cash equivalents 645 776 (2,289 ) (954 ) 157 1,284   CASH AND CASH EQUIVALENTS, END OF PERIOD $ 2,980   $ 2,823   $ 2,980   $ 2,823   $ 2,980   $ 2,823     SUPPLEMENTAL CASH FLOW INFORMATION: Cash paid for interest on long term debt $ 7 $ 4 $ 21 $ 10 $ 25 $ 13 Cash paid for income taxes (net of refunds) 21 12 60 18 75 31 Fixed assets acquired under capital leases 207 155 564 566 751 688 Fixed assets acquired under build-to-suit leases 14 54 46 220 85 234     AMAZON.COM, INC.Consolidated Statements of Operations(in millions, except per share data)(unaudited)     Three Months EndedSeptember 30,   Nine Months EndedSeptember 30,2012   20112012   2011   Net product sales (1) $ 11,546 $ 9,382 $ 33,586 $ 26,691 Net services sales (2)   2,260     1,494     6,239     3,955   Net sales 13,806 10,876 39,825 30,646   Operating expenses (3): Cost of sales 10,319 8,325 29,834 23,457 Fulfillment 1,510 1,121 4,161 2,917 Marketing 540 370 1,557 1,037 Technology and content 1,192 769 3,219 2,047 General and administrative 230 175 662 474 Other operating expense (income), net   43     37     121     112   Total operating expenses   13,834     10,797     39,554     30,044     Income (loss) from operations (28 ) 79 271 602   Interest income 10 16 32 47 Interest expense (22 ) (17 ) (65 ) (45 ) Other income (expense), net   18     52     (31 )   57   Total non-operating income (expense)   6     51     (64 )   59     Income (loss) before income taxes (22 ) 130 207 661   Provision for income taxes (83 ) (67 ) (234 ) (205 ) Equity-method investment activity, net of tax   (169 )   -     (110 )   (2 ) Net income (loss) $ (274 ) $ 63   $ (137 ) $ 454     Basic earnings per share $ (0.60 ) $ 0.14   $ (0.30 ) $ 1.00     Diluted earnings per share $ (0.60 ) $ 0.14   $ (0.30 ) $ 0.99       Weighted average shares used in computation of earnings per share: Basic   452     454     452     453   Diluted   460     461     459     460     (1) Represents revenue from the sale of products and related shipping fees and digital content where we are the seller of record. (2) Represents third-party seller fees earned (including commissions) and related shipping fees, digital content subscriptions, and non-retail activities. (3) Includes stock-based compensation as follows: Fulfillment $ 56 $ 35 $ 149 $ 91 Marketing 16 10 43 27 Technology and content 112 75 310 211 General and administrative 33 24 95 68     AMAZON.COM, INC.CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)(in millions)(unaudited)     Three Months EndedSeptember 30,   Nine Months EndedSeptember 30,2012   20112012   2011   Net income (loss) $ (274 ) $ 63 $ (137 ) $ 454   Other comprehensive income (loss): Foreign currency translation adjustments, net of tax of $4, $16, $(17) and $17 30 (212 ) 16 (46 ) Change in unrealized gains on available-for-sale securities, net of tax of $0, $0, $(2) and $3   2     2     4     (5 ) Total other comprehensive income (loss)   32     (210 )   20     (51 )   Comprehensive income (loss) $ (242 ) $ (147 ) $ (117 ) $ 403       AMAZON.COM, INC.Segment Information(in millions)(unaudited)     Three Months EndedSeptember 30,   Nine Months EndedSeptember 30,2012   20112012   2011North America Net sales $ 7,884 $ 5,932 $ 22,638 $ 16,804 Segment operating expenses (1)   7,593     5,788     21,655     16,156   Segment operating income $ 291   $ 144   $ 983   $ 648     International Net sales $ 5,922 $ 4,944 $ 17,187 $ 13,842 Segment operating expenses (1)   5,981     4,828     17,181     13,379   Segment operating income (loss) $ (59 ) $ 116   $ 6   $ 463     Consolidated Net sales $ 13,806 $ 10,876 $ 39,825 $ 30,646 Segment operating expenses (1)   13,574     10,616     38,836     29,535   Segment operating income 232 260 989 1,111 Stock-based compensation (217 ) (144 ) (597 ) (397 ) Other operating income (expense), net   (43 )   (37 )   (121 )   (112 ) Income (loss) from operations (28 ) 79 271 602 Total non-operating income (expense) 6 51 (64 ) 59 Provision for income taxes (83 ) (67 ) (234 ) (205 ) Equity-method investment activity, net of tax   (169 )   -     (110 )   (2 ) Net income (loss) $ (274 ) $ 63   $ (137 ) $ 454     Segment Highlights: Y/Y net sales growth: North America 33 % 44 % 35 % 46 % International 20 44 24 42 Consolidated 27 44 30 44 Y/Y segment operating income growth (decline): North America 102 % (23 ) % 52 % (2 ) % International (151 ) (46 ) (99 ) (29 ) Consolidated (11 ) (35 ) (11 ) (15 ) Net sales mix: North America 57 % 55 % 57 % 55 % International   43     45     43     45     100   %   100   %   100   %   100   %   (1) Represents operating expenses, excluding stock-based compensation and "Other operating expense (income), net," which are not allocated to segments.     AMAZON.COM, INC.Supplemental Net Sales Information(in millions)(unaudited)     Three Months EndedSeptember 30,   Nine Months EndedSeptember 30,2012   20112012   2011North America Media $ 2,215 $ 1,927 $ 6,285 $ 5,397 Electronics and other general merchandise 5,061 3,635 14,771 10,435 Other (1)   608   370   1,582   972 Total North America $ 7,884 $ 5,932 $ 22,638 $ 16,804   International Media $ 2,385 $ 2,226 $ 7,142 $ 6,373 Electronics and other general merchandise 3,497 2,681 9,924 7,364 Other (1)   40   37   121   105 Total International $ 5,922 $ 4,944 $ 17,187 $ 13,842   Consolidated Media $ 4,600 $ 4,153 $ 13,427 $ 11,770 Electronics and other general merchandise 8,558 6,316 24,695 17,799 Other (1)   648   407   1,703   1,077 Total Consolidated $ 13,806 $ 10,876 $ 39,825 $ 30,646   Y/Y Net Sales Growth: North America: Media 15 % 21 % 16 % 20 % Electronics and other general merchandise 39 56 42 62 Other 64 77 63 79 Total North America 33 44 35 46   International: Media 7 % 27 % 12 % 24 % Electronics and other general merchandise 30 63 35 63 Other 7 21 15 20 Total International 20 44 24 42   Consolidated: Media 11 % 24 % 14 % 22 % Electronics and other general merchandise 36 59 39 62 Other 59 70 58 70 Total Consolidated 27 44 30 44   Y/Y Net Sales Growth Excluding Effect of Exchange Rates: International: Media 12 % 17 % 15 % 15 % Electronics and other general merchandise 39 51 41 51 Other 13 13 20 13 Total International 27 33 29 32   Consolidated: Media 14 % 19 % 16 % 17 % Electronics and other general merchandise 39 54 41 58 Other 60 69 59 69 Total Consolidated 30 39 32 40   Consolidated Net Sales Mix: Media 33 % 38 % 34 % 38 % Electronics and other general merchandise 62 58 62 58 Other   5   4   4   4   100 %   100 %   100 %   100 %   (1) Includes non-retail activities, such as AWS in the North America segment, advertising services, our co-branded credit card agreements, and other seller sites in both segments.     AMAZON.COM, INC.Consolidated Balance Sheets(in millions, except per share data)     September 30,2012   December 31,2011ASSETS(unaudited) Current assets: Cash and cash equivalents $ 2,980 $ 5,269 Marketable securities 2,268 4,307 Inventories 5,065 4,992 Accounts receivable, net and other 2,392 2,571 Deferred tax assets   413     351   Total current assets 13,118 17,490 Fixed assets, net 5,662 4,417 Deferred tax assets 38 28 Goodwill 2,540 1,955 Other assets   1,476     1,388   Total assets $ 22,834   $ 25,278     LIABILITIES AND STOCKHOLDERS' EQUITY Current liabilities: Accounts payable $ 8,369 $ 11,145 Accrued expenses and other   4,236     3,751   Total current liabilities 12,605 14,896 Long-term liabilities 2,676 2,625   Commitments and contingencies   Stockholders' equity: Preferred stock, $0.01 par value: Authorized shares — 500 Issued and outstanding shares — none - - Common stock, $0.01 par value: Authorized shares — 5,000 Issued shares — 476 and 473 Outstanding shares — 453 and 455 5 5 Treasury stock, at cost (1,837 ) (877 ) Additional paid-in capital 7,863 6,990 Accumulated other comprehensive loss (296 ) (316 ) Retained earnings   1,818     1,955   Total stockholders' equity   7,553     7,757   Total liabilities and stockholders' equity $ 22,834   $ 25,278       AMAZON.COM, INC.Supplemental Financial Information and Business Metrics(in millions, except per share data)(unaudited)     Q3 2011   Q4 2011   Q1 2012   Q2 2012   Q3 2012   Y/Y %ChangeCash Flows and Shares           Operating cash flow -- trailing twelve months (TTM) $ 3,114 $ 3,903 $ 3,051 $ 3,222 $ 3,368 8% Purchases of fixed assets (incl. internal-use software & website development) -- TTM $ 1,589 $ 1,811 $ 1,899 $ 2,123 $ 2,310 45% Free cash flow (operating cash flow less purchases of fixed assets) -- TTM $ 1,525 $ 2,092 $ 1,152 $ 1,099 $ 1,058 (31%) Free cash flow -- TTM Y/Y growth (decline) (17%) (17%) (39%) (40%) (31%) N/A Invested capital (1) $ 9,147 $ 9,680 $ 10,006 $ 10,250 $ 10,392 N/A Return on invested capital (2) 17% 22% 12% 11% 10% N/A   Common shares and stock-based awards outstanding 469 468 464 468 469 0% Common shares outstanding 455 455 450 452 453 0% Stock-based awards outstanding 14 14 13 16 16 12% Stock-based awards outstanding -- % of common shares outstanding 3.2% 3.0% 2.9% 3.6% 3.6% N/A   Results of Operations Worldwide (WW) net sales $ 10,876 $ 17,431 $ 13,185 $ 12,834 $ 13,806 27% WW net sales -- Y/Y growth, excluding F/X 39% 34% 34% 32% 30% N/A WW net sales -- TTM $ 43,594 $ 48,077 $ 51,404 $ 54,325 $ 57,256 31% WW net sales -- TTM Y/Y growth, excluding F/X 39% 37% 37% 35% 33% N/A   Operating income (loss) $ 79 $ 260 $ 192 $ 107 $ (28) (135%) Operating income -- Y/Y growth (decline), excluding F/X (77%) (48%) (38%) (34%) (137%) N/A Operating margin -- % of WW net sales 0.7% 1.5% 1.5% 0.8% (0.2%) N/A Operating income -- TTM $ 1,076 $ 862 $ 732 $ 637 $ 531 (51%) Operating income -- TTM Y/Y growth (decline), excluding F/X (25%) (44%) (50%) (50%) (48%) N/A Operating margin -- TTM % of WW net sales 2.5% 1.8% 1.4% 1.2% 0.9% N/A   Net income (loss) $ 63 $ 177 $ 130 $ 7 $ (274) (533%) Net income (loss) per diluted share $ 0.14 $ 0.38 $ 0.28 $ 0.01 $ (0.60) (534%) Net income -- TTM $ 871 $ 631 $ 561 $ 377 $ 40 (95%) Net income per diluted share -- TTM $ 1.89 $ 1.37 $ 1.22 $ 0.82 $ 0.09 (95%)   Segments North America Segment: Net sales $ 5,932 $ 9,902 $ 7,427 $ 7,326 $ 7,884 33% Net sales -- Y/Y growth, excluding F/X 44% 37% 36% 36% 33% N/A Net sales -- TTM $ 24,014 $ 26,705 $ 28,667 $ 30,587 $ 32,540 36% Operating income $ 144 $ 285 $ 349 $ 344 $ 291 102% Operating margin -- % of North America net sales 2.4% 2.9% 4.7% 4.7% 3.7% N/A Operating income -- TTM $ 943 $ 933 $ 991 $ 1,120 $ 1,268 34% Operating income -- TTM Y/Y growth, excluding F/X 1% (2%) 2% 14% 34% N/A Operating margin -- TTM % of North America net sales 3.9% 3.5% 3.5% 3.7% 3.9% N/A   International Segment: Net sales $ 4,944 $ 7,529 $ 5,758 $ 5,508 $ 5,922 20% Net sales -- Y/Y growth, excluding F/X 33% 29% 32% 28% 27% N/A Net sales -- TTM $ 19,580 $ 21,372 $ 22,737 $ 23,738 $ 24,716 26% Net sales -- TTM % of WW net sales 45% 44% 44% 44% 43% N/A Operating income (loss) $ 116 $ 177 $ 49 $ 16 $ (59) (151%) Operating margin -- % of International net sales 2.4% 2.4% 0.9% 0.3% (1.0%) N/A Operating income -- TTM $ 790 $ 640 $ 515 $ 359 $ 183 (77%) Operating income -- TTM Y/Y growth (decline), excluding F/X (23%) (41%) (49%) (57%) (68%) N/A Operating margin -- TTM % of International net sales 4.0% 3.0% 2.3% 1.5% 0.7% N/A   Consolidated Segments: Operating expenses (3) $ 10,616 $ 16,969 $ 12,787 $ 12,474 $ 13,574 28% Operating expenses -- TTM (3) $ 41,860 $ 46,504 $ 49,899 $ 52,846 $ 55,805 33% Operating income $ 260 $ 462 $ 398 $ 360 $ 232 (11%) Operating margin -- % of Consolidated sales 2.4% 2.7% 3.0% 2.8% 1.7% N/A Operating income -- TTM $ 1,734 $ 1,573 $ 1,505 $ 1,480 $ 1,451 (16%) Operating income -- TTM Y/Y growth (decline), excluding F/X (11%) (21%) (22%) (21%) (15%) N/A Operating margin -- TTM % of Consolidated net sales     4.0%     3.3%     2.9%     2.7%     2.5%   N/A     AMAZON.COM, INC.Supplemental Financial Information and Business Metrics(in millions, except inventory turnover, accounts payable days and employee data)(unaudited)     Q3 2011   Q4 2011   Q1 2012   Q2 2012   Q3 2012   Y/Y %ChangeSupplemental           Supplemental North America Segment Net Sales: Media $ 1,927 $ 2,562 $ 2,197 $ 1,874 $ 2,215 15% Media -- Y/Y growth, excluding F/X 21% 8% 17% 18% 15% N/A Media -- TTM $ 7,767 $ 7,959 $ 8,270 $ 8,559 $ 8,847 14% Electronics and other general merchandise $ 3,635 $ 6,881 $ 4,772 $ 4,937 $ 5,061 39% Electronics and other general merchandise -- Y/Y growth, excluding F/X 56% 51% 44% 41% 39% N/A Electronics and other general merchandise -- TTM $ 14,992 $ 17,315 $ 18,784 $ 20,226 $ 21,652 44% Electronics and other general merchandise -- TTM % of North America net sales 62% 65% 66% 66% 67% N/A Other $ 370 $ 459 $ 458 $ 515 $ 608 64% Other -- TTM $ 1,255 $ 1,431 $ 1,613 $ 1,802 $ 2,041 63%   Supplemental International Segment Net Sales: Media $ 2,226 $ 3,447 $ 2,513 $ 2,245 $ 2,385 7% Media -- Y/Y growth, excluding F/X 17% 18% 22% 12% 12% N/A Media -- TTM $ 9,238 $ 9,820 $ 10,261 $ 10,431 $ 10,590 15% Electronics and other general merchandise $ 2,681 $ 4,032 $ 3,203 $ 3,224 $ 3,497 30% Electronics and other general merchandise -- Y/Y growth, excluding F/X 51% 41% 42% 42% 39% N/A Electronics and other general merchandise -- TTM $ 10,199 $ 11,397 $ 12,314 $ 13,139 $ 13,956 37% Electronics and other general merchandise -- TTM % of International net sales 52% 53% 54% 55% 56% N/A Other $ 37 $ 50 $ 42 $ 39 $ 40 7% Other -- TTM $ 143 $ 155 $ 162 $ 168 $ 170 19%   Supplemental Worldwide Net Sales: Media $ 4,153 $ 6,009 $ 4,710 $ 4,119 $ 4,600 11% Media -- Y/Y growth, excluding F/X 19% 14% 19% 15% 14% N/A Media -- TTM $ 17,005 $ 17,779 $ 18,531 $ 18,990 $ 19,437 14% Electronics and other general merchandise $ 6,316 $ 10,913 $ 7,975 $ 8,161 $ 8,558 36% Electronics and other general merchandise -- Y/Y growth, excluding F/X 54% 47% 43% 42% 39% N/A Electronics and other general merchandise -- TTM $ 25,191 $ 28,712 $ 31,098 $ 33,365 $ 35,608 41% Electronics and other general merchandise -- TTM % of WW net sales 58% 60% 60% 61% 62% N/A Other $ 407 $ 509 $ 500 $ 554 $ 648 59% Other -- TTM $ 1,398 $ 1,586 $ 1,775 $ 1,970 $ 2,211 58%   Balance Sheet Cash and marketable securities $ 6,326 $ 9,576 $ 5,715 $ 4,970 $ 5,248 (17%) Inventory, net -- ending $ 3,770 $ 4,992 $ 4,255 $ 4,380 $ 5,065 34% Inventory turnover, average -- TTM 10.8 10.3 10.4 10.1 9.7 (10%) Fixed assets, net $ 3,999 $ 4,417 $ 4,653 $ 5,097 $ 5,662 42%   Accounts payable -- ending $ 6,552 $ 11,145 $ 6,886 $ 7,072 $ 8,369 28% Accounts payable days -- ending 72 74 62 68 75 3%   Other WW shipping revenue $ 360 $ 531 $ 461 $ 469 $ 517 44% WW shipping costs $ 918 $ 1,466 $ 1,129 $ 1,054 $ 1,153 26% WW net shipping costs $ 558 $ 935 $ 668 $ 585 $ 636 14% WW net shipping costs -- % of WW net sales 5.1% 5.4% 5.1% 4.6% 4.6% N/A     Employees (full-time and part-time; excludes contractors & temporary personnel)     51,300     56,200     65,600     69,100     81,400   59%   (1) Average Total Assets minus Current Liabilities (excluding current portion of Long Term Debt) over five quarter ends. (2) TTM Free Cash Flow divided by Invested Capital. (3) Represents cost of sales, fulfillment, marketing, technology and content, and general and administrative operating expenses, excluding stock-based compensation.     Amazon.com, Inc.Certain DefinitionsCustomer Accounts References to customers mean customer accounts, which are unique e-mail addresses, established either when a customer places an order or when a customer orders from other sellers on our websites. Customer accounts exclude certain customers, including customers associated with certain of our acquisitions, Amazon Enterprise Solutions program customers, Amazon.com Payments customers, Amazon Web Services customers, and the customers of select companies with whom we have a technology alliance or marketing and promotional relationship. Customers are considered active when they have placed an order during the preceding twelve-month period. Seller Accounts References to sellers means seller accounts, which are established when a seller receives an order from a customer account. Seller accounts exclude Amazon Enterprise Solutions sellers. Sellers are considered active when they have received an order from a customer during the preceding twelve-month period. Registered Developers References to registered developers mean cumulative registered developer accounts, which are established when potential developers enroll with Amazon Web Services and receive a developer access key. Units References to units mean physical and digital units sold (net of returns and cancellations) by us and sellers at Amazon domains worldwide – for example www.amazon.com, www.amazon.co.uk, www.amazon.de, www.amazon.co.jp, www.amazon.fr, www.amazon.ca, www.amazon.cn, www.amazon.it, www.amazon.es, www.diapers.com, www.shopbop.com and www.zappos.com – as well as Amazon-owned items sold through non-Amazon domains. Units sold are paid units and do not include units associated with certain acquisitions, rental businesses, web services or advertising businesses, or Amazon gift certificates. Amazon.comInvestor Relations:Sean Boyle, 206-266-2171www.amazon.com/irorPublic Relations:Mary Osako, 206-266-7180