The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from Business Wire

TRADE NEWS: Agilent Technologies Recognized by Frost & Sullivan for Outstanding Customer Service in Brazil

Tuesday, November 20, 2012

TRADE NEWS: Agilent Technologies Recognized by Frost & Sullivan for Outstanding Customer Service in Brazil15:01 EST Tuesday, November 20, 2012 SANTA CLARA, Calif. (Business Wire) -- Agilent Technologies Inc. (NYSE: A) announced today that Frost & Sullivan recognized the company for significant customer-centric initiatives and leadership in Brazil's electronic test and measurement market, presenting Agilent with the 2012 Brazilian Frost & Sullivan Award for Customer Service Leadership. “Brazil is a very attractive market for T&M equipment companies in the short and long term,” said Frost & Sullivan Industry Director Jessy Cavazos. “As competition intensifies, consolidating a position in the market will depend on how well local factors are taken into consideration. Agilent's longstanding presence in the country – nearly four decades – and the tremendous expertise of its staff, its network of partners and distributors, its local ability to offer custom service solutions, and its marketing efforts are the key factors that have enabled it to be a customer service leader in the market.” “We are really pleased to receive this recognition from Frost & Sullivan on our business commitment in Brazil,” said Mark Wallace, vice president and general manager, Agilent's Americas Field Operation. “Our longstanding successful work in the country represents the involvement of many individuals who are dedicated to the region's success.” Agilent has made significant investments over four decades in Brazil, including a world-class facility in São Paulo. The service laboratory is ISO 17025 accredited. All products sold in Brazil come with a complimentary three-year repair warranty, plus full standard calibration for equipment is available in country. Additionally, online and direct customer support is available in Portuguese. About Frost & Sullivan Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry. www.frost.com About Agilent Technologies Agilent Technologies Inc. (NYSE: A) is the world's premier measurement company and a technology leader in chemical analysis, life sciences, diagnostics, electronics and communications. The company's 20,500 employees serve customers in more than 100 countries. Agilent had revenues of $6.9 billion in fiscal 2012. Information about Agilent is available at www.agilent.com. NOTE TO EDITORS: Further technology, corporate citizenship and executive news is available at www.agilent.com/go/news. Agilent Technologies Inc.Janet Smith, +1-970-679-5397 (Americas)janet_smith@agilent.comSarah Calnan, +44 (118) 927 5101 (Europe)sarah_calnan@agilent.comIris Ng, +852 31977979 (Asia)iris-hw_ng@agilent.com