The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from PR Newswire

PGi Re-Imagines Social Customer Support with New GlobalMeet® Community

Monday, December 03, 2012

PGi Re-Imagines Social Customer Support with New GlobalMeet® Community08:30 EST Monday, December 03, 2012The GlobalMeet Community Offers a Social Environment for Troubleshooting, Collaboration and Thought LeadershipATLANTA, Dec. 3, 2012 /PRNewswire/ -- PGi (NYSE: PGi), a global leader in virtual meetings for more than 20 years, today announced the public launch of the GlobalMeet Community. Users of PGi's next-generation web conferencing solution, GlobalMeet, can now collaborate, get answers to their technical or account questions and learn innovative new ways to drive their business goals with better online meetings in an interactive, online forum.GlobalMeet was designed to be the most intuitive web conferencing product on the market, with a simple-to-navigate user interface, scalability for up to 125 users and easy access from any desktop, web, or mobile device. The new GlobalMeet Community is built on the Jive Software® platform, the world's leading provider of social business solutions, enabling true social business collaboration."The social, interactive era we live in demands a different kind of customer service, and PGi is at the forefront of the movement toward collaborative customer support that drives business value," said Christopher Morace, chief strategy officer at Jive. "The GlobalMeet Community provides a canvas for users to not only solve challenges but expand their understanding of the product, share their ideas and successes. Companies like PGi are using social business to listen, engage, and respond to their customers in a more granular, personal manner ? which often leads to improved customer satisfaction and loyalty."The GlobalMeet Community will be the second digital customer care community from PGi. Designed for users of its cloud-based video conferencing solution, iMeet®, the iMeet Community has seen tremendous customer adoption and growth since its launch in July ? with more than 30,000 page views in October alone. To date, nearly 20 percent of iMeet customers have registered in the iMeet Community, illustrating the great value this online forum provides users."The success of the iMeet Community proves that for most people, a quick search on the Internet is a first stop for finding answers," said Sean O'Brien, EVP of strategy and communications for PGi. "Giving users the ability to share ideas, post questions, and receive information opens even more doors for collaboration. With the launch of the GlobalMeet Community, we are continuing our quest to provide excellence in customer care in a format that is familiar and accessible to our users."Sign-up to try GlobalMeet free for 30 days at www.globalmeet.com and join the conversation online by visiting the GlobalMeet Community.About Premiere Global Services, Inc. ? PGiPGi has been a global leader in virtual meetings for more than 20 years. Our cloud-based solutions deliver multi-point, real-time virtual collaboration using video, voice and file sharing technologies. PGi solutions are available via desktops, tablets or mobile devices, helping businesses worldwide be more productive, mobile and green.  PGi has a global presence in 25 countries and an established base of more than 35,000 enterprise customers, including 75% of the Fortune 100?.  In the last five years, we have hosted more than 725 million people from 137 countries in over 165 million meetings. For more information, visit us at http://www.pgi.com.Statements made in this press release, other than those concerning historical information, should be considered forward-looking and subject to various risks and uncertainties. Such forward-looking statements are made pursuant to the "safe harbor" provisions of the Private Securities Litigation Reform Act of 1995 and are made based on management's current expectations or beliefs as well as assumptions made by, and information currently available to, management. A variety of factors could cause actual results to differ materially from those anticipated in Premiere Global Services, Inc.'s forward-looking statements, including, but not limited to, the following factors: competitive pressures, including pricing pressures; technological changes and the development of alternatives to our services; market acceptance of new cloud-based, virtual meeting services, including our iMeet® and GlobalMeet® services; our ability to attract new customers and to retain and further penetrate our existing customers; risks associated with challenging global economic conditions; price increases from our telecommunications service providers; service interruptions and network downtime; technological obsolescence and our ability to upgrade our equipment or increase our network capacity; concerns regarding the security of transactions; future write-downs of goodwill or other intangible assets; greater than anticipated tax liabilities; restructuring and cost reduction initiatives and the market reaction thereto; our level of indebtedness; risks associated with acquisitions and divestitures; the impact of the sale of our PGiSend business; our ability to protect our intellectual property rights, including possible adverse results of litigation or infringement claims; regulatory or legislative changes, including further government regulations applicable to traditional telecommunications service providers and data privacy; risks associated with international operations and market expansion, including fluctuations in foreign currency exchange rates; and other factors described from time to time in our press releases, reports and other filings with the Securities and Exchange Commission, including but not limited to the "Risk Factors" section of our Annual Report on Form 10-K for the year ended December 31, 2011. All forward-looking statements attributable to us or a person acting on our behalf are expressly qualified in their entirety by this cautionary statement.Media Contact:  Kim Casey404-564-6633kim.casey@pgi.com(Logo: http://photos.prnewswire.com/prnh/20120628/MM33070LOGO )SOURCE PGi