Press release from Business Wire
QlikTech Launches Qoncierge: An Agile World-class Customer Service Team
Tuesday, February 26, 2013
RADNOR, Pa. (Business Wire) -- Committed to providing the highest level of customer service and ease of product use, QlikTech (NASDAQ: QLIK), a leader in Business Discovery – user-driven Business Intelligence (BI), today announced the launch of Qoncierge. Qoncierge is a free, global offering within QlikView's Support Services organization that acts as a single point of contact for solving non-technical, business-related issues. This service complements existing QlikView Support Services, which are designed to help customers and partners quickly resolve any issues, maximizing their investment in the QlikView Business Discovery Platform.
Staffed by trained and dedicated service consultants, the goal of Qoncierge is to deliver high-value customer and partner experiences. The service provides simplified and successful interactions that not only improve overall experience, but also reduce the touch-points required to find answers to non-technical, post-sales questions. From product licensing and downloads to portal and access issues, and profile updating and training, Qoncierge is available 24 hours a day, five days a week and offers assistance in five languages, including English, French, German, Swedish, and Spanish, with availability in Japanese coming soon.
Initially launched in beta in July 2012, Qoncierge has provided service to over 1,800 customers and partners across the globe. Dedicated to rapid response, the Qoncierge team begins work on new cases within the first three hours of contact. Over the six month beta period, Qoncierge received a 97 percent satisfaction rate from users.
“By continuously offering new ways for customers to generate greater value from the QlikView platform, Qoncierge serves as a model of how to deliver ongoing, real-time support,” said Les Yancey, Senior Data Warehouse Analyst at Cancer Treatment Centers of America. “Our end user community is looking for us to rapidly respond to their needs, and Qoncierge is a great solution that services that need.”
Supporting the Business Discovery Experience
The QlikView Business Discovery platform delivers self-service BI, empowering users across the organization to more easily understand and make decisions about their business. QlikView Support Services helps customers and partners maximize their investment in QlikView and streamline their Business Discovery journey. Through a combination of traditional and community-based support services, free product upgrades, and on-line knowledge bases, customers and partners have the answers and resources needed to troubleshoot any issues.
“QlikTech continues to demonstrate a highly customer-focused culture that stresses the importance of meeting customer and partner needs at every touch point,” said Greg Farrell, Director Implementation Services at Allegro Business Intelligence. “As a long-time QlikTech partner, we've been impressed not only with the Qoncierge service but also with the overall enhancements QlikTech has made to providing partners and customers around the globe with the support they need. Qoncierge is a step forward that will provide additional support resources to help QlikTech continue to deliver high-impact Business Discovery solutions to our customers.”
“QlikTech is an organization dedicated not only to delivering an industry-leading Business Discovery platform, but also being a total business partner with our customers and partners,” said Xavier Oleron, vice president of global support at QlikTech. “We have put in place valuable initiatives to help our customers and partners in every way we can because we are dedicated to helping them succeed. Our new Qoncierge service is a powerful extension of that ongoing mission.”
Available to all QlikTech customers and partners today, more information about Qoncierge can be found at http://www.qlikview.com/services/support.
QlikTech (NASDAQ: QLIK) is a leader in Business Discovery—user-driven Business Intelligence (BI). Its QlikView Business Discovery solution bridges the gap between traditional BI solutions and inadequate spreadsheet applications. The in-memory associative search technology QlikTech pioneered created the self-service BI category, allowing users to explore information freely rather than being confined to a predefined path of questions. Appropriate from SMB to the largest global enterprise, QlikView's self-service analysis can be deployed with data governance in days or weeks. The QlikView Business Discovery platform's app-driven model works with existing BI solutions, offering an immersive mobile and social, collaborative experience. Headquartered in Radnor, Pennsylvania, QlikTech has offices around the world serving approximately 27,000 customers in over 100 countries.
Safe Harbor for Forward-Looking Statements
This press release contains forward-looking statements, including, but not limited to, statements regarding the value and effectiveness of QlikTech's products, the introduction of product enhancements or additional products and QlikTech's growth, expansion and market leadership, that involve risks, uncertainties, assumptions and other factors which, if they do not materialize or prove correct, could cause QlikTech's results to differ materially from those expressed or implied by such forward-looking statements. All statements, other than statements of historical fact, are statements that could be deemed forward-looking statements, including statements containing the words “predicts,” “plan,” “expects,” “anticipates,” “believes,” “goal,” “target,” “estimate,” “potential,” “may”, “will,” “might,” “momentum,” “could,” “seek,” and similar words. QlikTech intends all such forward-looking statements to be covered by the safe harbor provisions for forward-looking statements contained in Section 21E of the Exchange Act and the Private Securities Litigation Reform Act of 1995. The forward-looking statements included in this press release represent QlikTech's views as of the date of this press release. QlikTech anticipates that subsequent events and developments will cause its views to change. QlikTech undertakes no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing QlikTech's views as of any date subsequent to the date of this press release.
Qlik™, QlikView™, QlikTech™, and the QlikTech logo are trademarks of QlikTech International AB which have been registered in multiple countries. Other marks and logos mentioned are the trademarks of their respective owners.
Amanda Keane, 617-520-7260