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Press release from CNW Group

Rogers launches Smart Home Monitoring in Newfoundland and New Brunswick

Wednesday, April 03, 2013

Rogers launches Smart Home Monitoring in Newfoundland and New Brunswick

09:33 EDT Wednesday, April 03, 2013


Canadians living in Saint John, Fredericton, Moncton and St. John's can always be connected to their homes and stay aware and in control of what matters most

TORONTO, April 3, 2013 /CNW/ - Today, Rogers Communications launched Rogers Smart Home Monitoring, an innovative, robust home security and home automation control system, to residents in Newfoundland and New Brunswick. Rogers Smart Home Monitoring allows customers to protect their home and family at all times with real-time home monitoring and security. The system also enables customers to automate lights, cameras, thermostats and appliances remotely through their smartphone, computer or tablet.

"We're thrilled to now offer Rogers Smart Home Monitoring to residents in Newfoundland and New Brunswick," said Ian Pattinson, Vice-President & General Manager, Rogers Smart Home Monitoring. "Our existing customers continue to discover new system features that keep their homes and families secure while helping them better manage their daily lives for ultimate peace of mind. We are happy to now bring this experience, with full service available in English and French, to Atlantic Canadians."

Rogers Smart Home Monitoring was launched in Rogers cable footprint in Ontario in August 2011, and since then, customers have continued to benefit from a dual-network, next generation system that protects and connects their home seamlessly, while allowing them to personalize system features to meet their needs.

"Newfoundland and New Brunswick are priority regions for Rogers and we continue to invest in technology solutions that leverage Rogers proven networks and communication expertise" said Ken Marshall, Rogers Regional President for Atlantic Canada. "In fact, our Moncton call centre, the Centre of Excellence, has been a leader in Rogers Smart Home Monitoring since its inception nearly two years ago. A Smart Home Monitoring Centre of Excellence in Moncton has provided technical support and expertise to our customers from the beginning and we are pleased to now offer the system to its residents and residents in Fredericton, Saint John, and St. John's, Newfoundland."

Since Rogers Smart Home Monitoring launched in Ontario, a specialized team of Moncton technical support and customer care reps, have worked full-time on the system and supported the product through testing, while developing a deep knowledge of its features by using Rogers Smart Home Monitoring in their own homes. The majority of customer calls are handled through the Moncton call centre by more than 50 specialized technical support and customer care reps.

Rogers Smart Home Monitoring provides more than security protection of your home. The system remotely monitors everything together from water leaks, carbon monoxide levels, cameras, lighting, appliances and thermostat temperatures, and allows customers to customize automation rules to their needs. So whether a customer is able to receive an alert on their smartphone when their kids have arrived home from school, detect a water leak early and prevent flooding in their basement, or come home to a warm house every day by changing the thermostat through their smartphone, Smart Home Monitoring offers customers a truly connected home experience.

More key benefits of the system include -

  • Secure online access from anywhere so you can manage your system no matter where you are
  • Real-time alerts sent via text and email so you know when events happen
  • Real-time 24/7 monitoring by certified security experts at the Rogers Central Monitoring Station
  • Smoke and fire monitoring to provide essential protection for your family and your belongings
  • Constant full system status checks to ensure the system is always working properly
  • Create customizable rules for the system to follow, such as setting lights and small appliances according to a schedule or sensor triggers, and automating your thermostat to save on heating and cooling costs

Today, residents of New Brunswick - in Saint John, Fredericton and Moncton - and residents of St. John's, Newfoundland, can book a FREE in-home assessment by visiting

To learn more about the ways you can use Rogers Smart Home Monitoring, visit RedBoard, the official Rogers blog.

About Rogers
Rogers Communications is a diversified Canadian communications and media company. We are Canada's largest provider of wireless voice and data communications services and one of Canada's leading providers of cable television, high-speed Internet and telephony. Through Rogers Media we are engaged in radio and television broadcasting, televised shopping, magazines and trade publications, sports entertainment, and digital media. We are publicly traded on the Toronto Stock Exchange (TSX: RCI.A and RCI.B) and on the New York Stock Exchange (NYSE: RCI).

Image with caption: "Today, Ian Pattinson, Vice-President & General Manager, Rogers Smart Home Monitoring and Ken Marshall, Rogers Regional President for Atlantic Canada unveil Rogers Smart Home Monitoring to residents of Newfoundland and New Brunswick. From remotely monitoring water leaks, carbon monoxide levels, cameras, lighting, appliances and thermostat levels, to scheduling lights to turn on when you get home, this system delivers a connected personalized experience at home, at work or on-the-go. (CNW Group/Rogers Communications Inc.)". Image available at:

SOURCE: Rogers Communications Inc.

For further information:

Michelle Lewis
Rogers Communications
Tel: 416-270-1582

Heather Robinson
Rogers Communications
Tel: 506-388-8562

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