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Press release from Business Wire

Demand Soaring for BMC MyIT

<p class='bwalignc'> <i>Global leaders in energy, packaged goods, financial services among earliest adopters</i> </p> <p class='bwalignc'> <i>New analyst survey identifies major productivity losses from routine IT problems</i> </p>

Wednesday, April 24, 2013

Demand Soaring for BMC MyIT

08:00 EDT Wednesday, April 24, 2013

SAN JOSE, Calif. (Business Wire) -- Demand is soaring for BMC MyIT. The revolutionary new mobile application recently launched by BMC Software (NASDAQ: BMC) enables corporate IT departments to give employees personalized control over the delivery of the IT services and information they need – anytime, anywhere, from any device. (view the digital content capsule)

Since MyIT became available for sale earlier this spring, an array of major global companies – including leaders in energy, packaged goods and financial services – have lined up to be among the first to adopt and implement it.

"BMC MyIT is going to be the cornerstone for the future, giving business workers the ability to configure the exact tools they want and need," said Mike Tomasiewicz, the senior systems and network administrator at ConAgra. "It enables IT departments to provide the functionality and core IT processes that employees need to do their jobs -- no matter where they are, what tool they have in front of them, whether traveling or at home. With MyIT, BMC Software has answered the question that business users have been asking for years – how can IT balance employees' need for IT freedom with the company's need for IT security?"

Top systems integrators and channel partners also have signed on for robust co-innovation and go-to-market programs, including Column Technologies and RightStar Systems in the Americas, and NTT Data and Materna in EMEA.

"BMC MyIT is a huge step forward in giving our employees what they want: a simple, flexible interface to IT-related information," said Mark Settle, chief information officer at BMC. "Easy to deploy, MyIT puts an end to mass distributions of IT status emails to company employees, multiple calls to the service desk to check on ticket status and endless floundering when employees try to access Wi-Fi, VPN, video conferencing or print services – in other words, an end to all of the daily irritations that drive employees crazy. MyIT reduces the bureaucracy and latency that employees encounter in dealing with their IT organizations – two important goals that are on every CIO's agenda."

Coinciding with the MyIT roll-out in many markets around the world, top analyst firm Forrester Research released a first-of-its-kind global study of "IT friction" in the workplace entitled "Exploring Business and IT Friction: Myths and Realities." The study reveals that the cost of routine IT issues experienced by workers and businesses has reached crisis proportions, impacting employee and company productivity – and by extension shareholder value and national economic performance -- to an extent not previously understood. (see separate release)

The massive hit to productivity averages 10 percent globally for the vast majority of employees, but can be as much as 52 percent among the most severely impacted. In 2011, the Fortune 100 accounted for approximately 26-27 million employees around the world, plus a very large but unpublished number of full-time contract workers. Using the conclusions in the Forrester report as a basis of calculation, the cost in lost productivity to this "universe of companies" could exceed $100 billion annually.

Access to IT Services Anytime, Anywhere from Any Device

As striking as the estimates of lost time and negative ROI are on the cost side of the equation, the lost "upside" associated with the failure to repurpose those employee hours towards productive work and revenue makes the extent of the crisis even more significant.

MyIT directly addresses this issue, providing end users easy access to IT services – reducing IT friction and making the user and the IT team more productive. Users can have important information and updates pushed to them from IT. They can schedule an appointment with an expert, and raise new service requests with just a couple of taps. And because MyIT employs accurate geo-location functionality, employees can benefit from instantly tailored services and personalized assistance that are relevant to where they are and what they're doing.

As a result, BMC MyIT resolves many expensive, interlocking problems while delivering a wide array of significant operational benefits:

  • Reduced IT Service Costs. The MyIT combination of self-service, process automation and the right employee-facing UI slash both the IT costs and the lost employee productivity cost associated with resolving IT service issues – by as much as 25 percent in large companies.
  • Improved Productivity. BMC MyIT dramatically reduces IT friction, liberating employees to specify and manage their own personalized IT service and information delivery – anywhere, anytime, using any device. Services and information required by individual employees are immediately updated as new information comes online or an employee's location changes.
  • Happier Employees. BMC MyIT allows an enterprise IT department to mirror the positive IT experience that people enjoy in their private lives and extend it into their work life. This sort of immediate, unhampered access to the right services and context-aware information delivers enhanced job satisfaction and productivity.
  • Stronger IT Organizations. A big consumerization wave continues to swamp enterprise IT departments, with employees demanding a much better, more transparent "front end" experience. The explosion of new devices to be supported – as exemplified by the well-documented BYO trend -- represent a huge challenge for IT organizations, most of which are struggling to deliver services via traditional, under-resourced service models. Research shows that IT professionals want to work in a modern, accessible IT organization that really powers the business. MyIT helps IT organizations build a bridge to the future – delivering what employees demand while guaranteeing the controls and security needed to safeguard company interests.

BMC MyIT integrates with the BMC Remedy IT Service Management Suite and will bring the power of enterprise IT transformation to employees in companies around the world.

Learn more about BMC and MyIT:

See the latest in MyIT shareable content:

Read what people are saying about MyIT: Are you being served? and My Top IT Products for 2012

Business runs better when IT runs at its best.

Tens of thousands of IT organizations around the world -- from small and mid-market businesses to the Global 100 -- rely on BMC Software (NASDAQ: BMC) to manage their business services and applications across distributed, mainframe, virtual and cloud environments. BMC helps customers cut costs, reduce risk and achieve business objectives with the broadest choice of IT management solutions, including industry-leading Cloud Management offerings. For the four fiscal quarters ended December 31, 2012, BMC revenue was approximately $2.2 billion.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software Inc., are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners. © Copyright 2013 BMC Software, Inc.


*Based on average global cost – $306 monthly or $3,677 annually – per moderately impacted employee. Calculated from data located in Figure 9 of the Forrester report.

Editors' Note: Photos are available via the Associated Press Photo Network and online at Feature Photo Service's link through

BMC Software
Ann Duhon, 713-918-3201
Mobile: 713-562-8817
W2O Group
Jim Larkin, 646-664-4728
Mobile: 203-526-7457

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