The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Globe Investor

News Sources

Take control of your investments with the latest investing news and analysis

Press release from Business Wire

CA Technologies, in Cooperation with SAP, to Offer New Service Assurance Solutions

<p class='bwalignc'> <i>New Offerings to Help Customers Realize Accelerated Value</i><br/><i>From SAP® Extended Diagnostics and Help Gain Deeper Diagnostics Insights</i> </p> <p class='bwalignc'> </p>

Wednesday, May 15, 2013

CA Technologies, in Cooperation with SAP, to Offer New Service Assurance Solutions

09:00 EDT Wednesday, May 15, 2013

ORLANDO, Fla. (Business Wire) -- CA Technologies (NASDAQ: CA) today announced that it is working with SAP (NYSE: SAP) to extend application-performance solution offerings and an application-performance services implementation package. CA Technologies is also delivering a new offering called the CA Application Performance Management Rapid-Deployment Solution. These offerings, when viewed together, are expected to provide customers deeper monitoring insights with tested best-practice implementation services to deliver fast time to ROI.

SAP began reselling CA Introscope® as the SAP® Extended Diagnostics application by CA Wily in 2008, helping customers to gain increased visibility into their large and complex Java and .NET environments. CA Technologies and SAP are now cooperating to extend the solution with other application performance management tools, to be made available to SAP customers. They anticipate that customers can gain even deeper insights that will help them to measure the performance and quality of Web-based, end-user transactions as an application traverses a network. By monitoring performance from the business process down to the transaction-component level in real time, customers may be able to identify, prioritize and resolve problems before end users are affected.

“By offering more of our Service Assurance solutions for use with SAP Extended Diagnostics, we expect that customers will be further enabled to provide their end users with higher-quality service,” said Mike Sargent, general manager, Service Assurance, CA Technologies. “We anticipate that will translate into higher customer satisfaction and retention, and greater ability for customers to drive more revenue.”

With the CA Application Performance Management Rapid-Deployment Solution, CA Technologies intends to help companies get up and running quickly with SAP Extended Diagnostics and enable them to realize accelerated value.

CA Technologies plans to install and deploy the CA Application Performance Management Rapid-Deployment Solution with a predetermined, estimated time schedule and fixed-price implementation service. It combines SAP software and content with additional services from CA Technologies, providing customers with information to help better manage application performance across physical, virtual and cloud environments throughout their lifecycle. Capturing transaction performance data from problem sources—application, end-user and infrastructure—and using integrated end-user experience information to help reduce problem resolution guesswork is expected to further enable SAP customers to provide a high-quality experience for critical business services.

Rapid-deployment solutions are typically ready-to-use combinations of best-in-class, pre-configured software, packaged with fixed-price implementation services, content and end-user enablement that have been specifically tailored to industries or line-of-business needs, delivered in weeks. They are designed to offer a quick, cost-effective method for standardizing processes with fewer migration risks. The average timeframe for a typical deployment is eight weeks or less, which helps customers lower the cost of implementation and speed time to value, while retaining the flexibility to extend the solution according to individual needs.

For more information, visit CA Technologies storefront on the SAP EcoHub solution marketplace at or visit CA Technologies in booth 2218 at the SAPPHIRE® NOW conference, being held May 14-16 in Orlando, Fla.

About CA Technologies

CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. Learn more about CA Technologies at

Follow CA Technologies

  • Twitter
  • Social Media Page
  • Press Releases

Legal Notices

Copyright © 2013 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y. 11749. SAP, SAPPHIRE and all SAP logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries. All other trademarks, trade names, service marks, and logos referenced herein belong to their respective companies.

CA Technologies
David Resnic, 617-835-6072

  • Globe Unlimited

    Digital all access pass across devices. subscribe

  • The Globe and Mail Newspaper

    Newspaper delivered to your doorstep. subscribe

  • Globe2Go

    The digital replica of our newspaper. subscribe

  • Globe eBooks

    A collection of articles by the Globe. subscribe

See all Globe Products

Advertise with us

Your number one partner for reaching Canada's Influential Achievers. learn more

The Globe at your Workplace
Our Company
Secure Service
Customer Service
Advertising Privacy
Globe Recognition
Mobile Apps
Other Sections