The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from Business Wire

Xerox Helps Transit Riders TAP Their Way Across Southern California on a Single, Smart Payment Ticket

Wednesday, June 19, 2013

Xerox Helps Transit Riders TAP Their Way Across Southern California on a Single, Smart Payment Ticket

13:30 EDT Wednesday, June 19, 2013

NORWALK, Conn. (Business Wire) -- A universal payment system called TAP now makes it faster and simpler for passengers in Southern California to transfer between passenger trains, buses, subway and light rail. The Los Angeles County Metropolitan Transportation Authority (Metro) and Metrolink recently teamed up with Xerox (NYSE: XRX) to develop TAP-enabled Metrolink tickets that are compatible with the Metro TAP smart fare payment system.

The new TAP tickets, which are embedded with a “smart chip” and antenna, allow Metrolink passengers to easily access Metro gates with a quick tap of their ticket at all turnstiles. Once tapped, the chip relays a signal to unlatch the turnstile gates so riders can move between transit systems, eliminating the need for gate agents to view riders' tickets. Under the old system, agents had to quickly scan tickets by eye to ensure they contained a unique transfer symbol.

Passengers can buy TAP tickets from any of the 118 Xerox-managed ticket vending machines (TVMs) found throughout Southern California.

“The new TAP payment system is a tremendous improvement to Southern California's transit network that will save passengers time and reduce stress between transfers,” said Robert Turnauckas, chief administrative officer, Metrolink. “Xerox helped deliver on a ticketing solution capable of accepting a single-payment method across multiple regions -- a tall order with many challenges involved.”

In 2014, two dozen transit providers – from San Bernardino to Santa Monica and Lancaster to Long Beach – will be a part of the single TAP network.

“Our goal was to provide an easy to navigate solution for riders,” said Michael Davis, senior vice president and managing director, Public Transport North America, Xerox. “The smart tickets ensure that all carriers are paid accurately when people travel between transit systems, and also will provide ridership analytics to help agencies track passenger needs.”

Xerox systems and services are used by more than 1,000 municipal, regional and national operators in 400 cities worldwide to run more than 150,000 pieces of equipment that enables 50 million passengers per day to use buses, trolleys, tramways and trains. Xerox-deployed solutions include more than 50,000 smart card readers on buses, faregates, turnstiles, and other fare collection devices. Xerox is the largest provider of transportation services to governments worldwide, with projects in 35 countries.

About Xerox

Since the invention of Xerography 75 years ago, the people of Xerox (NYSE: XRX) have helped businesses simplify the way work gets done. Today, we are the global leader in business process and document management, helping people be more efficient so they can focus on their real business. Headquartered in Norwalk, Conn., more than 140,000 Xerox employees serve clients in 160 countries, providing business services, printing equipment and software for commercial and government organizations. Learn more at

Note: To receive RSS news feeds, visit For open commentary, industry perspectives and views visit,,,,

Xerox® and Xerox and Design® are trademarks of Xerox in the United States and/or other countries.

Carl Langsenkamp, +1-585-423-5782
Text 100 for Xerox
Jamie Palmeroni, +1-585-697-7762

  • Globe Unlimited

    Digital all access pass across devices. subscribe

  • The Globe and Mail Newspaper

    Newspaper delivered to your doorstep. subscribe

  • Globe2Go

    The digital replica of our newspaper. subscribe

  • Globe eBooks

    A collection of articles by the Globe. subscribe

See all Globe Products

Advertise with us

Your number one partner for reaching Canada's Influential Achievers. learn more

The Globe at your Workplace
Our Company
Secure Service
Customer Service
Advertising Privacy
Globe Recognition
Mobile Apps
Other Sections