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Press release from PR Newswire

Support.com and Absolute Software Expand Partnership, to Deliver Enhanced Tablet Setup Optimization and Security Service

Wednesday, May 29, 2013

Support.com and Absolute Software Expand Partnership, to Deliver Enhanced Tablet Setup Optimization and Security Service

07:10 EDT Wednesday, May 29, 2013

All-in-one retail offering includes system optimization, theft protection and support for tablets

REDWOOD CITY, CA and VANCOUVER, May 29, 2013 /PRNewswire/ - Support.com®, Inc. (NASDAQ: SPRT), a leading provider of cloud-based technology services and software that create new revenue streams and improve customer experience, and Absolute® Software Corporation (TSX: ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops, and ultra-portable devices, today announced they have expanded their partnership to include an all-in-one setup, optimization and security service for tablets.

According to NPD Group research, 18 million U.S. consumers returned at least one consumer electronics device in 2012, with post-purchase support being a leading factor in reducing unnecessary returns.

The Support.com and Absolute Software Setup and Optimization Service for tablets provides comprehensive out of the box value and support for new device purchases including:

  • Support.com's tablet optimization app that can help extend battery life and improve privacy and security.
  • Absolute Software's Absolute Data Protect app that contains the essential security features of lock, locate and delete. If a tablet is missing or stolen, users can preemptively take measure to safeguard their data.
  • Support.com powered tech support for Wi-Fi setup, email setup and app store access.

The service initially supports both Android? and Windows® 8-based tablets and is available at Staples, Inc. retail locations nationwide.

"As tablets become more central to the lives of consumers, protection against a lost or stolen device and the data they contain becomes more important," said Mark Grace, Vice President of Consumer Business at Absolute Software. "Our ability to secure and locate a tablet complements Support.com's ability to enhance the tablet experience."

"The ease of initial setup for a new device is a 'moment of truth' in the customer experience journey," said Josh Pickus, Support.com CEO. "Combining Support.com's tablet app and technology support expertise with Absolute Software's technology provides partners like Staples a powerful tool for enhancing the initial purchase experience, and delivering added value at the point of sale."

Support.com offers its partners a broad array of premium technology services to meet the current and future technology needs of their customers. Service programs available for consumer markets include computer and mobile device set-up and support, virus removal and wireless network set-up and support. Service programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.

About Support.com Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based technology services and software. We help leading brands create new revenue streams and deepen customer loyalty through programs that enhance their customers' technology experience. Our solution includes a comprehensive Service Delivery Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners include many of the nation's leading communications providers, retailers and technology companies. For more information, please visit us at: www.support.com.

About Absolute Software Absolute Software Corporation (TSX: ABT) is the industry standard in persistent endpoint security and management for computers, laptops, ultra-portable devices and smartphones. The Company, a leader in device security and management tracking for more than 20 years, has over 30,000 commercial customers worldwide. Positioned as a Visionary vendor in Gartner, Inc.'s Magic Quadrant for Client Management Tools, Absolute's solutions - Computrace®, Absolute Manage®, Absolute Service, Absolute Secure Drive, and Computrace LoJack for Laptops - provide organizations with actionable intelligence to prove compliance, securely manage BYOD,  and deliver comprehensive visibility and control over all of their devices and data. Absolute persistence technology is embedded in the firmware of computers, netbooks, tablets and smartphones by global leaders, including Acer, ASUS, Dell, Fujitsu, HP, Lenovo, Motion, Panasonic, Samsung, and Toshiba, and the Company has reselling partnerships with these OEMs and others, including Apple. For more information about Absolute Software, visit www.absolute.com.

This press release contains forward-looking statements that involve risks and uncertainties. These forward-looking statements relate to, among other things, the expected performance, functionality and availability of our services and products, and other expectations, intentions and plans contained in this press release that are not historical fact. When used in this press release, the words "plan," "expect," "believe," and similar expressions generally identify forward-looking statements. These statements reflect our current expectations. They are subject to a number of risks and uncertainties, including, but not limited to, changes in technology and general market conditions. In light of the many risks and uncertainties you should understand that we cannot assure you that the forward-looking statements contained in this press release will be realized.

©2013 Absolute Software Corporation. All rights reserved. Computrace and Absolute are registered trademarks of Absolute Software Corporation. LoJack is a registered trademark of LoJack Corporation, used under license by Absolute Software Corporation. LoJack Corporation is not responsible for any content herein. U.S. patents # 5,715,174, # 5,764,892, # 5,802,280, # 5,896,497, # 6,087,937, # 6,244,758, # 6,269,392, # 6,300,863, # 6,507,914, # 7,818,557, # 7,818,803, # 7,945,709, # 8,062,380, # 8,234,359, # 8,241,369, # 8,307,055, # 8,332,953, # 8,346,234 and # 8,418,226. Canadian patents # 2,211,735, # 2,284,806, and # 2,205,370. U.K. patents # EP0793823, # GB2298302, and # GB2338101. German patent # 69512534. Australian patent # 699045. Japanese patent # JP4067035. The Toronto Stock Exchange has neither approved nor disapproved of the information contained in this news release.

Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about/careers.

Copyright © 2013 Support.com, Inc. All rights reserved. Support.com is a trademark or registered trademark of Support.com, Inc. in the United States and other countries. Staples EasyTech is a trademark or registered trademark of Staples The Office Superstore, LLC in the United States and other countries. Absolute, Computrace, Absolute Manage, and Absolute Secure Drive are trademarks or registered trademarks of Absolute Software Corporation in the United States and other countries. Android is a trademark of Google, Inc. in the United States and other countries. Windows is a trademark or registered trademark of Microsoft Corporation in the United States and other countries. All other marks are the property of their respective owners.

SOURCE Absolute Software Corporation

For further information: <p> <b>Media Contacts:</b> </p> <p> <b>Support.com:</b><br/> Seth Geisler<br/> Martin Levy Public Relations, Inc.<br/> (858) 610-9860<br/> <a href="mailto:seth@martinlevypr.com">seth@martinlevypr.com</a> </p> <p> <b>Absolute Software:</b><br/> Andrea Holland,<br/> HORN Group<br/> (415) 905-4009<br/> <a href="mailto:andrea.holland@horngroup.com">andrea.holland@horngroup.com</a> </p> <p> Marina Guy,<br/> Absolute Software<br/> (604) 730-9851 x107<br/> <a href="mailto:mguy@absolute.com">mguy@absolute.com</a> </p> <p> <b>Absolute Software - Investor Relations:</b><br/> Kristen Dickson<br/> MSc, TMX|Equicom<br/> (416) 815-0700 x273<br/> <a href="mailto:kdickson@equicomgroup.com">kdickson@equicomgroup.com</a> </p> <p> Dave Mason<br/> CFA, TMX|Equicom<br/> (416) 815-0700 x237<br/> <a href="mailto:dmason@equicomgroup.com">dmason@equicomgroup.com</a> </p>

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