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Press release from Business Wire

Reliant Tools at Your Fingertips with Easy-to-Use App

<p class='bwalignc'> <i>Free Download Lets Customers Manage Accounts, Pay Bills and Stay Informed</i> </p>

Monday, September 16, 2013

Reliant Tools at Your Fingertips with Easy-to-Use App

11:00 EDT Monday, September 16, 2013

HOUSTON (Business Wire) -- It's the power of information and convenience in your pocket. The new Reliant App brings everything for managing electricity service right into the palm of a hand. Customers can quickly monitor usage, pay bills and manage account information for a simple, customized online experience. Handle everything from the office, couch or favorite coffee shop.

The app is free and available for download from the App StoreSM for iPhone® or Google PlayTM for Android™ smartphones. Users can choose to stay logged in after the first visit for quick access on the intuitive interface.

Easy-to-use features help customers stay in control, informed and connected with their Reliant accounts.

  • Make a payment in seconds or map the closest payment location.
  • Load funds onto a Reliant SmartStart Plan account.
  • View projected bills*, pay current bills and review billing history.
  • Review usage by the day, week, month or year, and compare it to your past usage or usage of homes similar to yours or with similar attributes.*
  • Receive important account notifications on the dashboard, and sign up for proactive account alerts via email or text message.

“Many of our customers are already keeping up with news, activities and friends while on the go, making Reliant's mobile app a natural fit for their connected lifestyles,” said Elizabeth Killinger, president of Reliant. “The app is designed both for smartphone beginners and experts, giving everyone freedom and comfort to manage electricity and their budgets in the best ways for them.”

Customer service and support are also at your fingertips with the Reliant app. With just a tap, customers can call or email Reliant agents, make account changes or report an outage.

To view more information, video and screenshots of the Reliant app, visit www.reliant.com/appmedia.

*Projected bill and similar homes comparison not available for SmartStart customers.

About Reliant:

Reliant provides electricity, smart energy solutions, and energy services to business and residential customers across Texas. Reliant is part of NRG (NYSE: NRG), a Fortune 500 company that is at the forefront of changing how people think about, buy and use energy. Backed by a diverse portfolio of about 100 power generating facilities that can support over 40 million homes nationwide, NRG's retail businesses, including Reliant, collectively comprise Texas' largest retail energy provider and serve millions of customers in 10 states and the District of Columbia. For more information about Reliant products and services, please visit www.reliant.com. Connect with Reliant on Facebook at www.facebook.com/reliantenergy and on Twitter @reliantenergy.

Google Play and Android are trademarks of Google Inc. Apple and iPhone are trademarks of Apple Inc. registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Reliant
Pat Hammond, 713.537.2157
Patricia.Hammond@nrgenergy.com
Twitter.com/reliantmedia

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