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Press release from Business Wire

Update: Xerox Resolves EBT System Outage

Saturday, October 12, 2013

Update: Xerox Resolves EBT System Outage

22:26 EDT Saturday, October 12, 2013

NORWALK, Conn. (Business Wire) -- Beneficiary access to programs such as SNAP, TANF, and other programs has been restored to the 17 States where Xerox (NYSE:XRX) provides EBT service. Re-starting the EBT system required time to ensure service was back at full functionality. Beneficiaries who required immediate access to their benefits could work with their local merchants who could activate an emergency voucher process where available. We appreciate our clients' patience while we resolved this issue and apologize for any inconvenience. We realize that access to these benefits is important to families in the states we serve. We continue to investigate the cause of the issue so we can take steps to ensure a similar interruption does not re-occur.

About Xerox

Since the invention of Xerography 75 years ago, the people of Xerox have helped businesses simplify the way work gets done. Today, we are the global leader in business process and document management, helping organizations of any size be more efficient so they can focus on their real business. Headquartered in Norwalk, Conn., more than 140,000 Xerox employees serve clients in 160 countries, providing business services, printing equipment and software for commercial and government organizations. Learn more at www.xerox.com.

Note: To receive RSS news feeds, visit http://news.xerox.com/rss. For open commentary, industry perspectives and views visit http://www.linkedin.com/company/xerox, http://twitter.com/xeroxcorp, http://realbusinessatxerox.blogs.xerox.com, http://www.facebook.com/XeroxCorp, http://www.youtube.com/XeroxCorp.

Xerox® and Xerox and Design® are trademarks of Xerox in the United States and/or other countries.

Media Contacts:
Xerox
Karen Arena, +1-732-407-8510
Karen.Arena@xerox.com
Jennifer Wasmer, +1-203-807-3543
jennifer.wassmer@xerox.com

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