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Press release from Business Wire

Patient Physician Network and Cigna Start Accountable Care Program to Improve Health and Lower Costs in Collin County

<ul> <li class='bwlistitemmargb'> Consumers benefit from improved care coordination and greater emphasis on preventive care </li> <li class='bwlistitemmargb'> Primary care doctors are rewarded for improving patient health and lowering medical costs </li> <li class='bwlistitemmargb'> Program includes registered nurse care coordinators aligned with Cigna case managers </li> <li class='bwlistitemmargb'> Cigna's fourth accountable care initiative in Metroplex </li> </ul>

Monday, October 14, 2013

Patient Physician Network and Cigna Start Accountable Care Program to Improve Health and Lower Costs in Collin County

11:00 EDT Monday, October 14, 2013

PLANO, Texas (Business Wire) -- Cigna (NYSE: CI) and Patient Physician Network (PPN) have launched a collaborative accountable care initiative to improve patient access to health care, enhance care coordination, and achieve the “triple aim” of improved health, affordability and patient experience. The program became effective October 1, and is Cigna's fourth accountable care initiative in the Metroplex.

Collaborative accountable care is Cigna's approach to accomplishing the same population health goals as accountable care organizations, or ACOs. The program will benefit more than 6,000 individuals covered by a Cigna health plan who receive care from PPN's 75 primary care doctors and specialists.

“Every day, our medical team delivers quality care that helps our patients live healthier, more productive lives,” said Dr. Murray Fox, PPN's president and CEO. “This collaboration with Cigna is an opportunity to continue to improve quality while putting greater emphasis on results and preventive care, rather than volume of care.”

“We have an opportunity to change the health care delivery system for the better by paying greater attention to the patient and rewarding doctors for results,” said Dr. Frederick Watson, Cigna's senior medical executive for North Texas. “When we focus on prevention, wellness and better care coordination, and provide the right physician incentives, we'll have a healthier population and lower medical costs. That's good for individuals, families, employers and health care professionals.”

Under the program, PPN will monitor and coordinate all aspects of an individual's medical care. Patients will continue to go to their current physician and automatically receive the benefits of the program. Individuals who are enrolled in a Cigna health plan and later choose to seek care from a PPN doctor will also have access to the benefits of the program. There are no changes in any plan requirements regarding referrals to specialists. Patients most likely to see the immediate benefits of the program are those who need help managing chronic conditions, such as diabetes, heart disease and obesity.

Critical to the program's benefits are registered nurses, employed by PPN, who will serve as clinical care coordinators and help patients with chronic conditions or other health challenges navigate the health care system. The care coordinators are aligned with a team of Cigna case managers to ensure a high degree of collaboration between the medical group and Cigna, which will ultimately provide a better experience for the individual.

The care coordinators will enhance care by using patient-specific data from Cigna to help identify patients being discharged from the hospital who might be at risk for readmission, as well as patients who may be overdue for important health screenings or who may have skipped a prescription refill. The care coordinators are part of the physician-led care team that will help patients get the follow-up care or screenings they need, identify potential complications related to medications and help prevent chronic conditions from worsening.

Care coordinators can also help patients schedule appointments, provide health education and refer patients to Cigna's clinical support programs, such as disease management programs for diabetes, heart disease and other conditions; and lifestyle management programs, such as programs for tobacco cessation, weight management and stress management.

Cigna will compensate PPN for the medical and care coordination services it provides. Additionally, PPN may be rewarded through a “pay for value” structure if it meets targets for improving quality and lowering medical costs.

The principles of the patient-centered medical home are the foundation of Cigna's collaborative accountable care initiatives. Cigna then builds on that foundation with a strong focus on collaboration and communication with physician practices. Cigna has 75 collaborative accountable care initiatives in 26 states, encompassing more than 760,000 commercial customers and more than 30,000 doctors, including more than 14,000 primary care physicians and more than 16,500 specialists. Cigna launched its first collaborative accountable care program in 2008 and its goal is to have 100 of them in place with one million customers in 2014.

Collaborative accountable care is one component of the company's approach to physician engagement for health improvement, which also includes the innovative Cigna-HealthSpringSM care model for Medicare customers. Today, well over one million Cigna and Cigna-HealthSpring customers benefit from 240 engaged physician relationships across 31 states, with more than 58,000 doctors participating, including more than 20,000 primary care physicians and nearly 38,000 specialists.

About Patient Physician Network

The Patient Physician Network is a coordinated multi-organizational entity comprised of the Plano Physicians' Group (PPG) and Huguley Medical Associates. The PPG is a stand-alone group of 668 physicians and is committed to educating its members in merging the principles of cost, utilization and outcomes management with quality of care issues in order to provide consumers with data to demonstrate the true value of quality health care. The primary goal of the Patient-Physician Network and its affiliated entities since its inception in 1997 is to proactively respond to the changing healthcare environment of the Metroplex by introducing the concept of healthcare reengineering through assisting physicians to combine quality of care issues with cost utilization and outcome data to ensure patient accessibility, efficiency, education, promotion of wellness and prevention of disease.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to helping people improve their health, well-being and sense of security. All products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Connecticut General Life Insurance Company, Cigna Health and Life Insurance Company, Life Insurance Company of North America and Cigna Life Insurance Company of New York. Such products and services include an integrated suite of health services, such as medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products including group life, accident and disability insurance. Cigna maintains sales capability in 30 countries and jurisdictions, and has approximately 80 million customer relationships throughout the world. To learn more about Cigna®, including links to follow us on Facebook or Twitter, visit

Mark Slitt, 860-226-2092
Patient Physician Network
Murray E. Fox, M.D., 972-612-7273 ext. 101

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