Press release from Business Wire
InformationWeek Lists Jackson® as one of Top 500 Technology Innovators
<p class='bwalignc'> <i>Jackson's electronic product reference guide, “Genius,” improved customer service and demonstrates dedication to technology enhancements</i> </p>
Monday, October 14, 2013
InformationWeek Lists Jackson® as one of Top 500 Technology Innovators10:30 EDT Monday, October 14, 2013
LANSING, Mich. (Business Wire) -- Jackson National Life Insurance Company® (Jackson), a leading provider of retirement solutions and educational resources for industry professionals and consumers, today announced it was selected for the prestigious 2013 InformationWeek 500 — a list of the top U.S. technology innovators. Jackson was recognized for its “Genius” system, a digital database of policy details that dramatically improved the accuracy and speed of information available to the Jackson Service Center associates in servicing their more than 4 million customers.
“Ranking on the InformationWeek 500 is a notable achievement for our organization and a testament to the hard work and creativity of our associates,” said James Sopha, chief operating officer of Jackson. “Jackson has built a foundation on being a forward-looking and innovative company that is able to quickly adapt to the changing business landscape, particularly in the design and implementation of new technology and retirement products. This flexibility has given us a competitive edge in the financial services industry.”
Built in-house, the Genius system is an internal, digital reference guide that produces contract-specific information for Service Center associates. It allows associates to expertly discuss product features specifically pertinent to each individual customer's Jackson contract. Genius quickly compiles and “pushes” information specific to the caller's product to the associate within seconds, including different benefit options and state variations, to provide the correct information in real time and in an easy-to-understand format.
“Jackson takes pride in the fact we have won the World Class Customer Satisfaction Award for our Service Center every year since 2006 because of our proven commitment to serving the diverse needs of policyholders,” said Sopha. “The new Genius system allowed us to enhance the technology to quickly filter through the tens of thousands of different policies, features and benefit combinations we offer, answering customers' questions faster and more thoroughly.”
InformationWeek identifies and honors the nation's most innovative users of information technology with its annual InformationWeek 500 listing, and also tracks the technology, strategies, investments and administrative practices of some of the best-known organizations in the country. Unique among corporate rankings, the InformationWeek 500 spotlights the power of innovation in information technology.
“The theme of this year's InformationWeek 500 is digital business. It's a movement, rooted in data analytics, mobile computing, social networking and other customer-focused technologies, that are turning companies and industries on their ear,” said InformationWeek Editor in Chief Rob Preston. “Every enterprise is now a digital business — or needs to become one fast. The organizations in our ranking are leading the way.”
For more than 30 years, InformationWeek has provided millions of IT executives worldwide with the insight and perspective they need to leverage the business value of technology. InformationWeek provides CIOs and IT executives with commentary, analysis and research through its thriving online community, digital issues, webcasts, proprietary research and live, in-person events.
InformationWeek is produced by UBM Tech, a global media business that brings together the world's technology industry through live events and online properties. Other UBM Tech's brands include EE Times, Interop, Black Hat, Game Developer Conference, CRN and DesignCon. The company's products include research, education, training and data services that accelerate decision making for technology buyers. UBM Tech also offers a full range of marketing services based on its content and technology market expertise, including custom events, content marketing solutions, community development and demand generation programs. UBM Tech is part of UBM (UBM.L), a global provider of media and information services with a market capitalization of more than $2.5 billion.
Jackson is a leading provider of retirement solutions for industry professionals and their clients. The company offers a diverse range of products including variable, fixed and fixed index annuities designed for tax-efficient accumulation and distribution of retirement income for retail customers, and fixed income products for institutional investors. Jackson subsidiaries and affiliates provide specialized asset management and retail brokerage services. With $173.6 billion in assets*, Jackson prides itself on product innovation, sound corporate risk management practices and strategic technology initiatives. Focused on thought leadership and education, the company develops proprietary research, industry insights and financial representative training on retirement planning and alternative investment strategies. Jackson is also dedicated to corporate social responsibility and supports charities focused on helping children and seniors in the communities where its employees live and work. For more information, visit www.jackson.com.
Jackson is the marketing name for Jackson National Life Insurance Company (Home Office: Lansing, Mich.) and Jackson National Life Insurance Company of New York(Home office: Purchase, N.Y.). Jackson National Life Distributors LLC.
* Jackson has $173.6 billion in total IFRS assets and $161.2 billion in IFRS policy liabilities primarily set aside to pay future policyowner benefits as of June 30, 2013. International Financial Reporting (IFRS) is a principles-based set of international accounting standards indicating how transactions and other events should be reported in financial statements. IFRS is issued by the International Accounting Standards Board in an effort to increase global comparability of financial statements and results. IFRS is used by Jackson's parent company.
Jackson National Life Insurance Company is an indirect subsidiary of Prudential plc, a company incorporated in England and Wales. Prudential plc and its affiliated companies constitute one of the world's leading financial services groups. It has been in existence for 165 years and has $648.2 billion in assets under management as of June 30, 2013. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America.
Jackson National Life Insurance Company
Melissa Hernandez, 303-224-7572
Senior Media Relations Specialist