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Press release from Business Wire

Crucial.com Honored With Thirteenth Bizrate Circle of Excellence Award for Outstanding Online Customer Experience

<p class='bwalignc'> <b>Shopzilla Recognizes Crucial.com as One of the Most Trusted Online Retailers with Bizrate Circle of Excellence Platinum Award</b> </p>

Wednesday, November 06, 2013

Crucial.com Honored With Thirteenth Bizrate Circle of Excellence Award for Outstanding Online Customer Experience

08:00 EST Wednesday, November 06, 2013

BOISE, Idaho (Business Wire) -- Crucial.com, a leading online retailer specializing in computer memory (DRAM) upgrades and solid state drives (SSDs), announced today that it is the recipient of the 2013 Bizrate® Circle of Excellence Platinum Award for outstanding customer satisfaction. The award, presented by Shopzilla, an online portfolio of ecommerce brands that reach over 40 million shoppers per month, honors online retailers that receive top customer satisfaction ratings over a one-year period.

Rated by their own verified customers, only those retailers that score the highest level of ratings are presented with the Platinum Award, a distinction that just 1.3% of the Bizrate Insights North American Network is able to claim in 2013. Each of the Platinum Award recipients received scores of more than 9.0 out of 10 in all seven key satisfaction indicators, including:

  • Point of Sale Measurements
    • Overall Satisfaction
    • Product Selection
    • Ease of Finding What the Customer is Looking For
  • Post Order Fulfillment Measurements
    • Customer Support
    • Repurchase Intent
    • Product Met Expectations
    • On-Time Delivery

“Outstanding customer service is at the core of Crucial.com. There is no greater honor than to be recognized for the 13th year for our efforts,” said Kathy Lansdowne, Crucial.com Senior Manager of Customer Relations. “This award is a validation of the care and effort we put in to ensuring our customers not only have the most accurate information needed to make an upgrade decision, but are empowered with a broader understanding of memory and storage technology.”

Crucial.com was founded on the premise that everyday consumers can and should have the ability to improve their computer's performance through do-it-yourself memory upgrades and has been providing the knowledge and tools to do so for over 15 years.

Visit www.crucial.com for more information, follow Crucial on Twitter at @CrucialMemory, “LIKE” Crucial at www.facebook.com/CrucialMemory, and subscribe to our videos at www.youtube.com/crucialmemory.

About Crucial.com

Crucial.com is a leading online retailer specializing in computer memory (RAM) upgrades and solid state drives (SSDs), and is an online destination of Micron Technology, Inc., one of the world's leading manufacturers of computer memory products. Crucial.com offers more than 250,000 upgrades for nearly every computer system: home and business, old and new, PC and Mac® computers. Utilizing a suite of easy-to-use, free online tools, including the Crucial® System Scanner and the Crucial Memory Advisor™ tools, consumers are able to quickly assess, select, and purchase compatible memory upgrades to restore computer performance, improve system reliability and increase productivity. For more information, visit www.crucial.com.

About Micron

Micron Technology, Inc. is one of the world's leading providers of advanced semiconductor solutions. Through its worldwide operations, Micron manufactures and markets a full range of DRAM, NAND and NOR flash memory, as well as other innovative memory technologies, packaging solutions and semiconductor systems for use in leading-edge computing, consumer, networking, embedded and mobile products. Micron's common stock is traded on the NASDAQ under the MU symbol. To learn more about Micron Technology, Inc., visit www.micron.com.

©2013 Micron Technology, Inc. All rights reserved. Information is subject to change without notice. Crucial and the Crucial logo are trademarks of Micron Technology, Inc. All other brand or product names are trademarks or registered trademarks of their respective holders.

The Pollack PR Marketing Group
Will Ostedt/Stefan Pollack
310-556-4443
wostedt@ppmgcorp.com
spollack@ppmgcorp.com

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