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Press release from Marketwire

Public Service Announcement: Hang Up When Scammers Call

TELUS Urging Customers to Not Give Out Personal Information

Tuesday, January 14, 2014

Public Service Announcement: Hang Up When Scammers Call

15:21 EST Tuesday, January 14, 2014

VANCOUVER, BRITISH COLUMBIA and CALGARY, ALBERTA--(Marketwired - Jan. 14, 2014) - In recent days TELUS (TSX:T)(NYSE:TU) has noted a significant increase in the frequency of a common phone scam. Fraud artists are trying to trick customers out of personal information by posing as representatives of TELUS or other well-known companies offering free trips or other prizes.

The fraudsters 'spoof' their caller IDs, using specialized internet services to create false phone numbers to make it appear they are calling from a local number. TELUS believes they are in fact calling from offshore.

People who provide personal information to fraudsters could suffer identity theft or other fraud. Personal information includes names, addresses, birthdates, account numbers, passwords, credit card numbers, etc.

TELUS is warning customers to be aware of these frauds, and not give out personal information. Simply hang up when scammers call.

If you are unsure about the legitimacy of an email or phone call and believe you may have given personal information to a scam artist and need assistance securing your TELUS account, please call TELUS Fraud Management at 1-877-567-2062.

For additional information about email and phone fraud, please visit or the RCMP at

To lodge a complaint or request more information, please contact the Canadian Anti-Fraud Centre toll-free at 1-888-495-8501 or the Competition Bureau toll-free at 1-800-348-5358.


Contact Information:
Liz Sauve
TELUS Media Relations
(604) 719-6715

Chris Gerritsen
TELUS Media Relations
(403) 808-9591

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