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Press release from GlobeNewswire (a Nasdaq OMX company)

Sykes Enterprises, Incorporated Comments on the Earthquake in the Philippines

Tuesday, October 15, 2013

Sykes Enterprises, Incorporated Comments on the Earthquake in the Philippines

12:10 EDT Tuesday, October 15, 2013

TAMPA, Fla., Oct. 15, 2013 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (Nasdaq:SYKE), a global leader in providing comprehensive outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, announced today that the island of Bohol, Philippines, was hit by a 7.2 magnitude earthquake at 8:13 AM Manila Time on October 15, 2013. Our hearts and prayers go out to those who have lost loved ones, and the Company will be actively supporting local relief agencies in helping those impacted by this tragedy.

The island of Bohol is roughly 44 miles from the island of Cebu, Philippines, where the Company has call center operations. Given that the earthquake hit during off-peak hours, there was only a slight disruption in service and what residual customer care activity was taking place was rerouted to the Company's other delivery centers. Similarly, there were no serious injuries reported at the premise, and the damage to the facility resulting from the earthquake appeared to be largely cosmetic. Although seismic activity is fairly routine to the Philippines archipelago – there were approximately six major earthquakes greater than 5.0 in magnitude last year – yesterday's earthquake was the fifth deadliest ever to hit the Philippines.

About Sykes Enterprises, Incorporated

SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information please visit

CONTACT: Subhaash Kumar
(813) 233-7143

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