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Press release from GlobeNewswire (a Nasdaq OMX company)

Sykes Enterprises, Incorporated Comments on Typhoon Haiyan (Yolanda)

Friday, November 08, 2013

Sykes Enterprises, Incorporated Comments on Typhoon Haiyan (Yolanda)

10:00 EST Friday, November 08, 2013

TAMPA, Fla., Nov. 8, 2013 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the "Company") (Nasdaq:SYKE), a global leader in providing comprehensive outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena, announced today that Haiyan (local name Yolanda), a category 5 strength typhoon and the strongest this year, has made landfall on the Philippines archipelago. The center of the storm has passed Cebu, where the Company has operations. And on Saturday evening, Philippines time, typhoon Haiyan is expected to exit the Philippine Area of Responsibility (PAR). Our thoughts and prayers are with the people of the Philippines and for their safety. The impact from the typhoon has been immaterial, given the Company's disaster recovery planning and built-in redundant support infrastructure. The Company has been operating in the Philippines since 1997, and the number of typhoons and storms the archipelago experiences on average is roughly 20 on an annual basis. According to the U.S. Navy's Joint Typhoon Warning Center, the typhoon's maximum sustained winds were 195 mph, with gusts up to 235 mph shortly before the typhoon made landfall.

About Sykes Enterprises, Incorporated

SYKES is a global leader in providing comprehensive customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries. SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat and social media. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling. For additional information please visit www.sykes.com.

CONTACT: For additional information contact:
Subhaash Kumar
(813) 233-7143

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