The Globe and Mail

Go to the Globe and Mail homepage

Jump to main navigationJump to main content

Press release from PR Newswire

Carnival Cruise Lines Launches Groundbreaking New 'Great Vacation Guarantee'

Thursday, September 12, 2013

Carnival Cruise Lines Launches Groundbreaking New 'Great Vacation Guarantee'

09:35 EDT Thursday, September 12, 2013

One-of-a-Kind Program Offers 110 Percent Refund, Complimentary Return Flights And More Should Guests Not Be Completely Satisfied

MIAMI, Sept. 12, 2013 /PRNewswire/ -- Carnival Cruise Lines today unveiled an unprecedented new program that offers consumers a one-of-a-kind, hassle-free money-back guarantee when booking a Carnival cruise vacation.  Designed to provide consumers with complete peace of mind, the "Great Vacation Guarantee" allows guests to end their voyage early and receive a 110 percent refund plus complimentary transportation home, along with a $100 shipboard credit for a future cruise, should they be dissatisfied with their cruise for any reason.

"We are proud to carry nearly 4.5 million satisfied guests each year and are very confident in the quality of the vacation experience we provide on board the 24 ships of Carnival Cruise Lines," said Gerry Cahill, Carnival president and CEO.  "The 'Great Vacation Guarantee' is designed to provide an assurance to those consumers who may be considering a cruise that we stand behind our product and, if they are dissatisfied for any reason, they have a simple and hassle-free means for receiving a full refund and more."   

To exercise the "Great Vacation Guarantee," guests simply notify the ship's guest services desk within the first 24 hours of the voyage to receive a full refund of their cruise fare plus an additional 10 percent, along with complimentary return air transportation from the next port of call, and complimentary ground transportation and hotel accommodations (if necessary), along with a $100 shipboard credit to be used on a future Carnival cruise.  Carnival will fully handle all the necessary travel arrangements to make it a truly hassle-free experience.

The "Great Vacation Guarantee" is valid on all three- to eight-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Canada and New England departing through April 30, 2015.  The program applies to U.S. and Canadian residents only and guests must possess a valid passport to return to the U.S. by air.

Carnival is promoting the "Great Vacation Guarantee" through its travel agent partners, as well as a special section on its web site at www.carnival.com/vacationguarantee, and through ads in major market U.S. newspapers and online.      

For additional information and reservations on Carnival "Fun Ship" vacations, contact any travel agent, call 1-800-CARNIVAL or visit carnival.com. 

Carnival can also be found on:

Twitter: www.twitter.com/carnivalcruise Facebook Fan Page: www.facebook.com/carnival Flickr:  www.flickr.com/photos/carnivalcruiselines/ YouTube:  www.youtube.com/carnival Journalists also can visit Carnival's media site, www.carnival-news.com or follow the line's PR department on Twitter at www.twitter.com/CarnivalPR 

About Carnival Cruise Lines

Carnival, a unit of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK),  is "The World's Most Popular Cruise Line®" with 24 ships operating three- to 16-day voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Europe, Panama Canal, New Zealand, the Pacific Islands, Norway, the Baltic and the British Isles.  The company's 25th ship, the 135,000-ton Carnival Vista, is scheduled to enter service in 2016.

Carnival is a proud member of World's Leading Cruise Lines. Our exclusive alliance also includes Cunard, Holland America Line, Princess Cruises, Costa Cruises and Seabourn. Sharing a passion to please each guest and a commitment to quality and value, World's Leading Cruise Lines inspires people to discover their best vacation experience. Together, we offer a variety of exciting and enriching cruise vacations to the world's most desirable destinations.  Visit us at www.worldleadingcruiselines.com.

SOURCE Carnival Cruise Lines

For further information: Vance Gulliksen, 305-406-5464

Products
  • Globe Unlimited

    Digital all access pass across devices. subscribe

  • The Globe and Mail Newspaper

    Newspaper delivered to your doorstep. subscribe

  • Globe2Go

    The digital replica of our newspaper. subscribe

  • Globe eBooks

    A collection of articles by the Globe. subscribe

See all Globe Products

Advertise with us

GlobeLink.ca

Your number one partner for reaching Canada's Influential Achievers. learn more

Digital Business Solutions
Our Company
Customer Service
Globe Recognition
Mobile Apps
NEWS APP
INVESTING APP
Other Sections