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Online Brokers 2012: The online brokerages that make Canadians happy. And a few that make them mad. Add to ...

Click here to see more results from our reader survey.

 

Participants in the survey were asked to select the online broker that they use (or the one that they use most often) and asked how happy they were with the services at that online broker:

Very
happy
Somewhat
happy
Somewhat
unhappy
Very
unhappy
Total Mean score
(4-3-2-1 scale)
TD Waterhouse Count
Per cent
286
57.4%
184
36.9%
20
4%
8
1.6%
498
100%
3.5
RBC Direct Investing Count
Per cent
95
46.3%
102
49.8%
8
3.9%
0
0%
205
100%
3.42
BMO InvestorLine Count
Per cent
93
64.6%
47
32.6%
2
1.4%
2
1.4%
144
100%
3.6
Scotia iTrade Count
Per cent
46
40.4%
57
50%
9
7.9%
2
1.8%
114
100%
3.29
CIBC Investor's Edge Count
Per cent
42
45.2%
44
47.3%
5
5.4%
2
2.2%
93
100%
3.35
Questrade Count
Per cent
19
51.4%
16
43.2%
2
5.4%
0
0%
37
100%
3.46
Qtrade Investor Count
Per cent
18
54.5%
13
39.4%
1
3%
1
3%
33
100%
3.45
National Bank
Direct Brokerage
Count
Per cent
11
64.7%
5
29.4%
1
5.9%
0
0%
17
100%
3.59
Credential Direct Count
Per cent
6
40%
7
46.7%
2
13.3%
0
0%
15
100%
3.27
ScotiaMcLeod
Direct Investing
Count
Per cent
4
33.3%
7
58.3%
1
8.3%
0
0%
12
100%
3.25
Disnat Count
Per cent
5
41.7%
6
50%
1
8.3%
0
0%
12
100%
3.33
HSBC InvestDirect Count
Per cent
3
37.5%
4
50%
1
12.5%
0
0%
8
100%
3.25
Virtual Brokers Count
Per cent
0
0%
1
100%
0
0%
0
0%
1
100%
3
Other (Please Specify) Count
Per cent
28
57.1%
20
40.8%
1
2%
0
0%
49
100%
3.55
Total all Brokers Count
Per cent
656
53%
513
41.4%
54
4.4%
15
1.2%
1238
100%
3.46

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