Insurer Sun Life Financial Inc. has developed an application for iPhones and BlackBerrys that allows customers to submit benefit claims on their smart phone.
Customers will be able to submit medical and dental claims via their phone using the tool, and the company says the majority of claims will then be deposited in the customer’s bank account within 24 to 48 hours.
“The Sun Life app will allow plan members real-time instant access to make their claims, for instance they can open the app at a chiropractor’s office,” said Dave Jones, vice-president of market development, group benefits.
It’s the next evolution of what is becoming an increasingly web-based business, a development that is leading to cost savings for insurers as they decrease their paperwork load. Two years ago Sun Life received about 750,000 e-claims (as opposed to paper claims), a number that rose to more than 1.4-million last year, and that’s expected to rise to more than 2.6-million this year, Mr. Jones said. Sun Life says its application makes it the first insurer in Canada to offer mobile e-claims with instant adjudication.