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Frequently Asked Questions

In this section we have provided answers to our most frequently asked questions.

Before sending us a question by email, please check here. Your question may have been already answered. We try very hard to answer all emails as we receive them.


New Globe and Mail User Profile

About our new User Profile system

We have listened to your feedback and are making some changes. The new Globe and Mail User Profile is a big upgrade from the previous version.

We have consolidated the system so that you only need one account to comment on articles and blogs, create a community profile as well as access your Portfolio.

The new system requires that you use a valid email address as your username. It also limits you to one account for each email address.

If you've created an account before, you can still use your current username and password, but you will be required to upgrade your information. Upgrading is quick and simple and only asks for some basic information. Login and registrations are secure.

The changes do not affect the Stocklist or Fundlist.

So, how does this all work? Here are some FAQs that might answer your inquiries.

Why can't I log in to my account?

The new system will recognize any existing usernames that have not been converted to the new email-based system. To update your account, log in by entering your current username and password and then complete the update form.

You will receive an email with a link. You need to click on that link to validate your account. If you ignore that email, no changes will be made to your account.

Can I still use my current username and password to log in?

Yes, you can. However, in order to use all the new and snazzy features, you will need to convert your account to the new system.

Why is the login screen asking for my email address?

The new system uses your email address as your unique login identifier.

So, how do I convert my current account?

Simple, all you have to do is log in using your current username and password. After you log in, you will be asked to complete the update form.

What information do I need to provide to convert my existing account?

You will need a valid email address, a unique display name and some other account information, which in most cases is pre-filled from your current account. You will be asked to enter your password again.

We will send you an email at the address you supplied, with a link requesting you to verify your email address. Your chosen email address and display name will be reserved for you for a period of 48 hours. You will need to click that link and verify that you own that email address before the reservation period expires. You will not be able to use your account until that happens.

I don't remember the login information for my current account and I don't see any way of retrieving it. How can I get it back?

If you have forgotten your login details, you can follow the Forgot your email/password link.

I have multiple old accounts. How do I access all of them?

For accounts that have not been updated, log in with your current username and password. You will be prompted to update your account.

If you need to update many accounts, simply sign in with each username and password combination. Please note that you will need to provide a unique email address for each account you are trying to update.

We only have one email address. How can we update our multiple accounts?

You will need to obtain a new email address through your service provider or any of the web portals that offers free email accounts. You need one email address for each account you'd like to upgrade.

What if I don’t want to convert my account?

You can choose not to convert your existing account. You will still be able to browse the site, read articles, vote on polls and recommend the articles.

You will not be able to access a Portfolio that you have created with your old account if you do not convert.

What is a display name?

A display name is your unique identifier to others on the website. It will appear when you leave a comment or participate in a discussion.

Can I change my display name?

No, you cannot change your display name once it is created. So choose carefully!

Can I create a brand new account?

You sure can. If you do not wish to convert your existing account, just click the Register link to create a shiny new account. You will need to provide a valid email address, a unique display name, first and last name, country and postal/zip code.

And of course, you’d need to verify your email address by clicking on the link in the email we will send you. You will not be able to use your account until you verify your email.

Your chosen email address and display name will be reserved for you for a period of 48 hours. You will need to click that link and verify that you own that email address before the reservation period expires. You will not be able to use your account until that happens.

Will I be able to use my current username and password on www.globeandmail.com after I convert?

No, once you convert an account, you will only be able to use your email address as your login.

How do I manage my newsletter and alert settings?

Once you have verified your new email address, you can click on the Newsletters & Alerts tab in your Profile section to manage your alert preferences.

What is the difference between Edit Account and Edit Profile?

Edit Account allows you to change your private account settings. These settings are not visible or accessible to anyone online

Edit Profile lets you create and/or manage your public profile that will be used to identify you on the site. You can use it to control your bio, avatar and other settings to control what others see on your public profile.

Can I comment using my current account?

No, you will need to convert your existing account before you are able to comment on an article. Alternatively, you can register for a new account on the site.

I forgot my new password. How do I get it back?

If your account is converted or new, you can use the Forgot your email/password link to reset your password. You will receive an email with a link. You can re-enter your new password on the resulting page.

If you ignore that email, no changes will be made to your account.

Can I use the email address on my existing account to create a new account?

Yes, you can.

The system does not accept my username or email address. Why?

Maybe you've forgotten you login details. You can try following the follow the Forgot your email/password link.

How can I log out?

The Logout link is at the top of every page on the website.

How do I update or change my email address?

If you are trying to change your email address for your Globe and Mail website account, please follow the instructions provided.

To change your email address for your Globe and Mail website account, first you have to login to your account with your old email address.

  1. Login to your Globe and Mail account at www.globeandmail.com/login/
  2. Click on your display name on the top right (located next to the Logout button)
  3. Click on Edit Account and input your new email address
  4. Click Save Changes

Please note: This account allows you to comment on articles, manage your Newsletters & Alerts and you may even access the Watchlist and portfolio tools in our Investing Section.

Should you have further questions regarding your Globe and Mail account, please email websupport@globeandmail.com

If you are trying to update your email address for your Newspaper Delivery account, please follow the instructions provided:

  1. Login to your Customer Care account at: https://customer.globeandmail.ca/HD/Login.aspx.
  2. Click on Edit your profile
  3. Input your new email address
  4. Click on Submit

Should you have further questions regarding your Customer Care account, please email customercare@globeandmail.com

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Technical Issues

What are the technical requirements for the website?

The Globe and Mail family of websites are built using Web-standard practices and should be viewable in a wide variety of Web browsers; when viewing our sites, though, we suggest using:

On Windows

On Macintosh (OS X)

Internet Explorer 8 or higher
Safari 5.x or higher
Opera 11.x or higher
Firefox 13.x or higher
Google Chrome 19.x or higher

Safari 5.x or higher
Opera 11.x or higher
Firefox 13.x or higher
Google Chrome 19.x or higher

Firefox 2 is no longer supported by the Mozilla Foundation.

In all instances, you are recommended to have version 11 or higher of Macromedia’s Flash Player to use the Globe and Mail website. Most browsers ship with this already installed, so you probably won't need to download it separately. If you do, you can download the free player from Macromedia's website.

You also need to ensure your browser is configured to accept cookies and that it is JavaScript-enabled.

If you're still having difficulty, you may contact us at websupport@globeandmail.com.

I am having trouble viewing the videos on the website. What should I do?
  • Clear your browsers cache (delete your temporary internet files ONLY) and try to see if you can access the video.
  • Please make sure your Flash & Java applications are updated:
  • You can disable any ad-blocking software or Firefox extensions, such as Adblock or Adblock Plus. If the site works with ad-blocking disabled, you may want to add the site to your whitelist in your adblocker filter.
  • If you have security software installed, check that you remove ad.doubleclick.net from the block list. Disabling ad-blocking restores access to the videos on the site.
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Licensing and Permissions

Terms and Conditions

Note that any use of Globe and Mail content is governed by our Terms and Conditions.

The Globe and Mail uses the iCopyright online Licensing Service to facilitate your permissions requests ­ just look for the Licence button at the top of eligible Globe and Mail stories and click on it for more information & pricing for your specific usage (posting an article, reprints, republishing).

May I link to a story on the website?

The Globe and Mail does not grant permission for a copy of our staff writers' material to appear on individual websites, unless licensed from The Globe and Mail. Moreover, we do not own copyright to all materials in our paper. Articles originating from news wire services or articles written by certain freelance writers are two examples of articles for which we do not own copyright.

However, The Globe and Mail grants you permission to reprint the article headline and then link back to the full text of the article, on our website. You may do so for individual articles on a non-commercial basis.

How do I obtain permission to license a Globe and Mail article (text only) for our website?

Through iCopyright, The Globe and Mail is now able to offer you a convenient way to electronically license Globe and Mail articles for display on your website. Simply click on the "Print or License" button at the upper right of every eligible story on the site. In the resulting pop-up window click on “License”, if activated, and follow the instructions displayed.

N.B. A charge card is required for purchasing licensing rights

Please note that the "License this story" link will not be activated on stories that The Globe and Mail does not have the right to sublicense. Most likely the writers of those articles will have to be contacted directly for permission to reuse. They are entitled to set their own rates for reprint rights. We will try, when possible, to provide you with their contact information, but we require three to five business days to respond. Please send an e-mail to freelancecontacts@globeandmail.com.

Or, you can search for those contacts on your own. Information on how to do that is contained further along on our FAQ list.

How do I locate freelance and wire service contact information?

Articles and columns often provide clues, at the end, on how to locate their authors directly. Examples: Mr. John Smith is an Economics Professor at the University of Toronto, or Mr. Richard Jones is a Vice President of Investment for ABC Mutual Funds.

Any article that has "Special to the Globe and Mail" under the reporter's name or at the very bottom of the piece signifies freelanced content. A quick Google search of the person's name will often give you their contact information.

Many articles are supplied by wire services such as Guardian News Service, Reuters, etc. Contact information can be easily located through the Internet.

If you haven't been able to locate contact information using the methods outlined above, please send an e-mail to freelancecontacts@globeandmail.com and allow three to five business days for a response.

How do I purchase an article (text only) for reprinting in a newsletter or magazine?

Simply click on the "Print of License" button at the upper right of every eligible story on the site. In the resulting pop-up window click on “License” , if activated, and follow the instructions displayed under "Republish this Article."

N.B. A charge card is required for purchasing reprint rights

Please note that the "License" button will not be activated on articles that The Globe and Mail does not have the right to sublicense. Most likely the writers of those articles will have to be contacted directly for permission to reuse. They are entitled to set their own rates for reprint rights. We will try, when possible, to provide you with their contact information, but we require three to five business days to respond. Please send an e-mail to freelancecontacts@globeandmail.com.

How do I purchase an article (text only) for distributing in hard copy to my clients?

Simply click on the "Print or License" button at the upper right of every eligible story on the site. In the resulting pop-up window click on “License” , if activated, and follow the instructions displayed.

N.B. A charge card is required for purchasing reprint rights

Please note that the "License" button will not be activated on articles that The Globe and Mail does not have the right to sublicense. Most likely the writers of those articles will have to be contacted directly for permission to reuse. They are entitled to set their own rates for reprint rights. We will try, when possible, to provide you with their contact information, but we require three to five business days to respond. Please send an e-mail to freelancecontacts@globeandmail.com.

How do I purchase an article for reprinting in a book?

First, locate the article you are seeking permissions for by searching our online archives at http://www.theglobeandmail.com

When you have located the article, simply click on the "Print or License" button at the upper right of every eligible story on the site. In the resulting pop-up window click on “License”, if activated, and follow the instructions displayed under "Republish this Article."

N.B. A charge card is required for purchasing reprint rights.

We regret that, for both legal and technical reasons, articles are sold on a "text only" basis. Photos, charts and any other accompanying illustrations are not available for reprinting or resale.

Please note that the "License" button will not be activated on articles that The Globe and Mail does not have the right to sublicense. Most likely the writers of those articles will have to be contacted directly for permission to reuse. They are entitled to set their own rates for reprint rights. We will try, when possible, to provide you with their contact information, but we require three to five business days to respond. Please send an e-mail to freelancecontacts@globeandmail.com

How do I purchase photos, tables, charts, graphics or illustrations that I have seen on the web site or in the newspaper?

The Canadian Press, an outside agency working on behalf of The Globe and Mail, licenses Globe and Mail staff photographs and/or cartoons for editorial use. Please contact them at 1-866-599-0599 or 416-507-2199 or email archives@cpimages.com. CP only license those images taken by or created by Globe and Mail staff. We do not currently resell or allow reuse of other visual images, other than Globe and Mail staff photos and editorial cartoons.

How do you know it is a Staff Image?

As a rule, the credit line under the right-hand side of every photo will give you information as to about whether it is a staff photo or not. For example, if a credit reads "John Doe/The Globe and Mail," this is a staff photo.

If the credit reads "John Doe for the Globe and Mail," this is freelance and the photographer retains copyright for the picture. Most freelance photographers have their own websites that can be located easily through a Google search.

All other photos will have AP, CP, Corbis or other credits that can be followed up easily through the Internet.

The Globe and Mail will try, where possible, to provide you with freelance photographer contact information if needed, but we require three to five business days to respond. Please send an e-mail to freelancecontacts@globeandmail.com for freelance photographer contact information only.

We do not currently resell or allow reuse of other visual images, other than Globe and Mail staff photos and editorial cartoons.

How do I purchase freelance or wire photos that I have seen in the newspaper or on your website?

As a rule, the credit line under the right-hand side of every photo will give you a few clues about how to proceed. If a credit reads "John Doe/The Globe and Mail," this is a staff photo and you will need to contact The Canadian Press at 1-866-599-0599 or 416-507-2199 or email archives@cpimages.com to license editorial re-use.

If the credit reads "John Doe for the Globe and Mail," this is freelance and the photographer retains copyright for the picture. Most freelance photographers have their own websites that can be located easily through a Google search.

All other photos will have AP, CP, Corbis or other credits that can be followed up easily through the Internet.

If there is no credit at all under the photo, this generally signifies that it is a handout and doesn't belong to The Globe and Mail. An example would be pictures of a theatre production. Clues to their source can normally be found within the text of the article.

The Globe and Mail will try, when possible, to provide you with freelance photographer contact information if needed, but we require three to five business days to respond. Please send an e-mail to freelancecontacts@globeandmail.com for freelance photographer contact information only.

How do I purchase a full-page reprint from The Globe and Mail?

Please click on https://customer.globeandmail.ca/circcsReprintInfo.asp for more information on obtaining a full-page paper reprint.

Can I use Globe and Mail articles in the classroom?

If you are a teacher, instructor or professor in Canada, you are covered by a license from Access Copyright.

This license allows you to photocopy and distribute one copy per student of an individual article from The Globe and Mail. Additionally, your educational institution is allowed to create print coursepacks on your behalf containing articles from The Globe and Mail.

Please contact permissions@accesscopyright.ca to obtain clearance to upload a Globe and Mail article to a course management website or to include an article in a password-protected electronic coursepack.

Where can I find Globe and mail headlines for use in documentaries or television programs?

We market our institutional online product, "Canada's Heritage from 1844," through ProQuest to major public libraries and universities across Canada. It contains the electronic full-page archive of The Globe starting from June 1844 (four current years are embargoed). Please contact your public or university library for instructions on how to access this product.

Important note: All headlines belong to The Globe and Mail. You can film any headline but you MUST AVOID all other items on the page (including its related article) because we may not have the right to sublicense such content. Sublicensing is not available at this time.

Please read our terms and conditions for more details: Terms and Conditions

Can I use The Globe and Mail in movies and TV?

Please contact Sean Humphrey, Director, Marketing, for permission: 416-585-3348 or shumphrey@globeandmail.com

Requests for The Globe and Mail newspaper boxes to be used as props in movies:

Please contact Tanya Essarie, Client Services Co-ordinator: 416-585-5194 or tessarie@globeandmail.com

Can an organization license an electronic full feed of The Globe and Mail for their intranet?

Yes, for more information on full feeds, please contact mhertz@globeandmail.com.

I am interested in licensing a Globe and Mail video.

To inquire about the re-use/hosting of a Globe produced video on your own web site, and would like further information, please send your request to mhertz@globeandmail.com. Please include the video title and url, as well as the hosting website.

Globe produced videos always start and end with The Globe and Mail logo.

We can provide you with the video in HD broadcast quality - more specifically: 1080p or 720p H.264 at 6 mbps (megabits per second), except in the case where the video was not shot with that standard. If you require a different format that those specified, there will be an additional customization fee added to the licensing fee.

See typical licensing rates below:

Please note: Special features or special editing or long-form videos (longer than 3 minutes) are quoted on request.
$750 for short-form video (under 3 minutes).
$50 administration fee (additional research charges may apply for special projects).
$10 per dvd copy - best option is to provide us with an FTP site (with credentials for access where we can upload the video).
All videos are licensed for a period of no longer than 5 years.
Regular turnaround is up to 5 business days.
*A $150 charge is applied to rush requests for videos. Allow one business day (Monday to Friday 9 am - 5pm EST).

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Searching and Submitting Articles

Where can I find a specific article?

To search for articles that appeared in The Globe and Mail, try our searchable archives located through the site Search box located on the upper right-hand corner of every page, in red.

Input your search under the News tab and click “Search”. It is important to note that some material older than 30 days is available only to Globe Plus subscribers. To learn more about Globe Plus go to http://gold.globeinvestor.com/plus/index.html

Due to copyright and electronic publishing rights restrictions, we are unable to publish certain content on globeandmail.com, as, for example, articles from The Wall Street Journal and The Guardian. We also do not include photographs, charts or other images in our searchable archives.

Articles published prior to 2000 are not stored in our online archive on globeandmail.com.

How do I get access to articles that were published before 2000?

There are several ways to get access to articles published before Jan. 1, 2000:

  1. Globe and Mail content dating back to Nov. 14, 1977, is available on several premium content, fee-based subscription online services. For more information, contact mhertz@globeandmail.com or check with your company’s information centre or public library.
  2. Most libraries have electronic or paper indexes of The Globe and Mail available for searching. From there, date and page number can be found, making it possible to look at the paper on microfilm or in back issues. Even the smallest libraries have access to these services through Interlibrary Loans.
  3. Through our relationship with ProQuest, we market our institutional product, “Canada’s Heritage from 1844,” to major public libraries and universities across Canada. It contains the electronic full-page archive of The Globe starting from June 1844 (four current years are embargoed). Coverage includes all stories, plus thousands of images, ads, classifieds, births and deaths dating back to the pre-Confederation era.
  4. The Globe and Mail has a Quick Search Service for those who want us to find articles for you. A Globe and Mail representative will do an online search for you, and send you the results via email or by post

Globe and Mail newspaper subscribers are charged $15 for the first article in any Quick Search session and $5 per article for each additional article within the same session. Non-subscribers are charged $25 for the first article in any Quick Search session and $5 per article for each additional article.

Quick Search is available at (416) 585-5273 or 1-800-387-5400, ext. 5273. Hours are 8:00 a.m.–4:00 p.m. (EST) or you can send an e-mail to backcopies@globeandmail.com. Expect a turnaround of at least two business days.

Please note that these articles are for your own reference and cannot be reprinted, posted or distributed without prior permission from The Globe and Mail.

Can I buy a back issue of the print (newspaper) edition of The Globe and Mail?

You can purchase back issues of the newspaper that are up to eight weeks old by calling (416) 585-5273 or 1-800-387-5400, ext. 5273.

The cost is $2.00 for Monday to Friday issues and $3.50 for Saturday issues when copies are picked up in person.

Mailing cost for Monday to Friday Issues:

$9.50 within Ontario
$13.00 Canada, excluding Ontario
$13.00 continental U.S.
$13.00 worldwide outside U.S.

Mailing cost for Saturday issue:

$11.00 within Ontario
$14.50 Canada, excluding Ontario
$14.50 continental U.S.
$14.50 worldwide outside U.S.

You can also request Report on Business:

$ 5.00 For Pick-up
$12.50 Mailed within Ontario
$16.00 Mailed within Canada
$16.00 Continental U.S.
$16.00 Worldwide Outside U.S.

All mailing costs are in $CDN.

How do I make a submission to the newspaper?

Send your submission to the section of the newspaper in which you wish your piece to appear.

Here are some general guidelines:

If you're sending your letter or article by e-mail, the contents must be sent in the body of the e-mail message as plain text only. Please do not use Microsoft Word format or rich text format (RTF), and please do not send the letter or article as an attachment.

Letters to the Editor: The editor of The Globe and Mail welcomes letters on any subject but reserves the right to condense and edit them. Brevity counts. All letters should be less than 200 words, and must include the name, mailing address and daytime phone number of the writer. The copyright becomes the property of The Globe and Mail if they are accepted for publication. You may also reach us by fax at 416-585-5085.

Comment submissions: Contributors whose work has been accepted for publication will be asked to sign a freelance agreement that explains the publication rights being purchased by the Globe and Mail. Articles submitted for use on the comment page should be about 700 words long, and must include the name, mailing address and daytime phone number of the writer. You may also reach us by fax at (416) 585-5085. Writers will be contacted within two weeks if their pieces are accepted for publication. Writers who have not been contacted within that period, or within a shorter period they have stipulated at the top of their submissions, should assume their work will not be published.

Facts & Arguments Essays: See the full submission guidelines (click here).

Lives Lived: See the full submission guidelines (click here).

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