When I Walk through the doors of Sunnybrook, I know I’m stepping into a special world with a culture, an ethos, of its own. A culture like Sunnybrook’s grows when we bring together people determined to accomplish one thing: providing innovative care at critical times in our patients’ lives. The people of Sunnybrook come from across the globe but share the same values. One of the most important is compassion. Every patient at Sunnybrook will get the best care available anywhere in Canada, if not the world. This is what’s expected. It’s a given. But, at Sunnybrook, excellence in medical care isn’t enough. To be its best, our care must be compassionate as well.
In this issue, you’ll read about how Sunnybrook works to ensure patients receive the most advanced treatments in a setting that is kind, caring and compassionate. There’s our new Office of the Patient Experience, which has one focus: to make sure patients know Sunnybrook cares not only about a medical condition, but about the person who has it. The team works with staff across the entire organization, helping give the best possible experience to all who count on us. The big things make a difference, but we all know the small things are often just as important. Technological advances go beyond life-saving treatments at Sunnybrook. We know there are few things more stressful to family and friends than waiting for word about a loved one in surgery. Now family and friends can track a loved one through surgery online, in real time. Yes, there’s an app for that now; Sunnybrook created one to do away with that worrisome waiting. You can read about it in this issue.
As always, we have stories of lives saved and changed forever because of the great medical minds at Sunnybrook. The war stories of Drs. Tien and Feinstein, highlighted on our cover, are compelling examples. If you take just one thing away from this issue, it is this: behind every life-saving medical intervention at Sunnybrook, there is a team of people who care deeply about those who count on them. And that is what drives Sunnybrook. We are a worldrenowned medical facility, but we are also much, much more than that.
In this issue I hope you find information that is helpful to you or someone you know. Because this magazine is meant to be a resource for you, please tell me what you’d like to know more about.
Just e-mail me at firstname.lastname@example.org.
Enjoy the read.
Jennifer Tory Chair, Campaign for Sunnybrook
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