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The Brick (Tim Fraser For The Globe and Mail)
The Brick (Tim Fraser For The Globe and Mail)

Online glitch gives Brick customers 50% discount; price cut won’t be honoured Add to ...

If the deal on The Brick website seemed too good to be true, that’s because it was.

In a posting on its Facebook page, the widely known furniture and appliance chain said Friday that a technical glitch mistakenly gave online customers an unintended discount on Christmas eve and Christmas day.

The Brick said online buyers got a 50 per cent discount on their purchases once the items were added to their online shopping cart and checked out.

“The advertised price in the flyer and on the product pages was correct when these customers added the item to their shopping card and did not reflect this additional discount until the shopping cart was checked out,” the company said of the error.

“The Brick apologies for the confusion and is currently working to contact all affected customers to advise of correct pricing,” it said, adding that it would not honour the online price.

“We recognize the confusion that occurred and are offering to affected customers 10 per cent of their affected online purchase price back as a credit toward their next purchase, which can be used on any item, including regular and sale priced items in all categories of the store,” it said.

The posting did not say how many online customers were affected or the value of the merchandise involved.

 

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