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How a leader can get everyone in step Add to ...

This column is part of Globe Careers’ Leadership Lab series, where executives and experts share their views and advice about leadership and management. Follow us at @Globe_Careers. Find all Leadership Lab stories at tgam.ca/leadershiplab

One of the biggest issues in any organization is the lack of congruency between what the strategy says and what people do on a day-to-day basis.

The strategy says one thing and not only do people do another, they do different things out of sync with the strategy.

Massive inconsistency and dysfunction results.

This is a failure of leadership.

Leadership tends to place more focus on direction-setting rather than on determining how the strategy will be executed. Precision is applied to “getting the strategy right” and not how it will be implemented in the trenches where the real work gets done.

The gap between strategic intent and actual results is due to this skewed attention. If only 20 per cent of leadership’s attention is placed on the details of how the strategy will be implemented, the strategy will likely be hit and miss as employees find it necessary to execute the plan the way THEY believe it should.

Effective strategy execution occurs when there is clarity between the functional roles that employees play in the organization and its strategy. If direct “line of sight” is defined for every role, flawless execution results whereas indirect line of sight, results in people having a clouded understanding of what action the strategy demands.

Most leaders absolve themselves of ensuring activity and strategy are aligned. It generally gets relegated to functional heads to sort out by declaring their priorities that THEY contend are homeomorphic with strategic imperatives.

The problem with this process is that subjectivity is introduced at a very high level in the organization and is magnified again and again as teams are asked to do the same thing through middle and junior management levels.

And the tipping point, of course, is that leadership doesn’t approve detailed functional plans which would at least show whether they were bordering on out-of-alignment or not.

Any inconsistencies between activity and strategy at the highest level in an organization are multiplied by an order of magnitude factor before it reaches the frontline people.

Under these conditions it’s not difficult to see why strategy and organizational activity diverge and not converge.

What can leadership do about this problem?

First, ease the precision around the strategy creation and tighten it up around execution. Get comfortable with getting the plan “just about right” and applying rigour to implementation and adjusting the plan on the run.

Next, take ownership of aligning organizational activity to strategy.

Institutionalize “alignment plans” with functional heads; ask for sufficient granularity to the determination of whether or not a team has direct line of sight to the strategy or not. Make them work at it until they get it right and your leadership team approves.

Alignment pllans submitted to the leader should:

1. Define the key elements of the strategy that everyone in the organization must align with. There are many dimensions to any strategy but it is critical to prioritize and focus on the critical ones. Greater alignment success will occur by focusing on a handful of strategic imperatives rather than trying to “herd the cats.”

2. Define “what needs to change” in every functional team with an action plan to achieve it. Consider such change elements as employee behaviours, skills training programs and recruitment.

3. Identify activities, projects and behaviours that have to be dropped in order to take on new activities required for alignment. Leadership is just as much about what has to be stopped as it is about what has to be started. If out-of-alignment activity is not stopped, additional unnecessary resources will be requested.

Alignment between actions and strategy requires that execution be declared and communicated throughout an organization as the number one priority.

And if leadership isn’t held accountable for this, nothing will change.

Roy Osing (@RoyOsing) is a former executive vice-president of Telus. He is a blogger, educator, coach, adviser and the author of the book series Be Different or Be Deaddedicated to helping organizations and individuals stand out from the competitive herd.

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