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POWER POINTS

Avoid e-mail at first light Add to ...

This is the latest news and information for workers and managers from across the Web universe, brought to you by Monday Morning Manager writer Harvey Schachter. Follow us on Twitter @Globe_Careers or join our Linked In group.

The worst e-mail habit, says the Asian Efficiency newsletter, is to check e-mail when you first wake up, since inevitably you’ll hit on a message that destroys your plans for the day. It’s a “negative force multiplier,” pushing your productivity in a downward spiral. Asian Efficiency Newsletter

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Want to win an argument? Acknowledge other side

If you want to win someone over to your point of view, research shows a balanced argument is more effective than a one-sided recitation of all the points in favour of your position. People will discount your message unless you acknowledge and counter the other side, psychologist Jeremy Dean notes. PsyBlog

Finish strong at your interview

Trainer Zachery Rose recommends asking these questions at the end of a job interview: Is there any reason you wouldn’t hire me? As an employee, how could I exceed your expectations? What excites you about coming into work? Mint.com

Act on complaints without delay

When amazon.com CEO Jeff Bezos receives a customer complaint that concerns him, he forwards it to relevant employees, flagged simply with a question mark. Employees generally have a few hours to solve the issue and explain why it occurred. BusinessWeek.com

Three tools to manage passwords

Entrepreneur Nicholas White checked out various password managers and picks Dashlane as the best, with 1Password as runner-up and Passpack as second runner-up. OpenForum.com

Harvey Schachter is a Battersea, Ont.-based writer specializing in management issues. He writes Monday Morning Manager and management book reviews for the print edition of Report on Business and an online work-life column Balance. E-mail Harvey Schachter

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