We often hear about the importance of communication, and the need to communicate. But Lisa Haneberg says our organizations would be better off at times if we communicated less. She points out on her Management Craft blog the three hidden costs of communication that we often ignore:
The cost of the time for people to receive the communication and respond, or the salary expense when 15 people gather for a two-hour meeting.
When e-mails, calls or impromptu meetings interrupt us, it takes us time to regain our momentum and focus.
If you could take all the time in a day that you spend on communication that does not make a positive difference or is only tangentially related to what you need to do and could devote it to more productive work, how much value could you create for your business?
"If your department budget was charged $100 for every minute you spent communicating, would you choose your words more wisely? It is likely that the costs are that high or higher," she warns. So for the next month, she suggests you take as your mantra: "I will communicate conscious of top level, diversion, and opportunity costs."